🧳 LOST & FORGOTTEN ITEMS POLICY

(Global Legal Version – Oro Technologies LLC Platform)

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1. GENERAL INFORMATION

If you believe you have left, misplaced, or forgotten a personal item in a vehicle during a trip arranged through the Oro platform (the “Platform”), you must take immediate action to maximize the possibility of recovery.

The Platform is owned and operated by Oro Technologies LLC, a technology company that provides digital intermediation services connecting independent users with independent third-party transportation providers.

Oro Technologies LLC operates solely as a neutral technological intermediary and does not participate in, control, supervise, or guarantee any physical transportation service, driver behavior, or post-trip interactions.

Oro does not provide transportation services and does not own, control, operate, inspect, or manage any vehicles.

All drivers available through the Platform are independent third-party service providers, and are not employees, agents, representatives, or partners of Oro under any circumstance.

Accordingly, all personal belongings remain at the sole risk of the user at all times, including during and after the completion of any trip.

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2. HOW TO REPORT A LOST ITEM

📱 Through the Oro App (Primary and Recommended Method)
Users must use the Platform application as the primary communication channel:

Open the Oro app
Navigate to “My Trips”
Select the relevant trip
Review trip details (driver identity, vehicle information, timestamp)
Use the in-app communication feature to contact the driver

This is the fastest, most direct, and most effective method of recovery.

🌐 Through the Website (Secondary Method)
If access to the mobile application is unavailable:

Contact Oro Customer Support via the official support channels
Provide complete and accurate trip-related information

📧 Official Contact: orocustomerservice@ (see Help Center)

⚠️ Important Limitation:
Direct driver-user communication may not be available through the website. Oro may act solely as a passive intermediary for the transmission of recovery requests and does not guarantee delivery, response, or engagement from any third party.

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3. REQUIRED INFORMATION

To process any lost item request, users must provide complete and accurate information, including but not limited to:

Full legal name associated with the Oro account
Driver’s name (if available)
Vehicle identification (including license plate, if available)
Date and time of the trip
Pickup and drop-off locations
Detailed and specific description of the item

Oro reserves the right to reject or disregard incomplete, inconsistent, or potentially fraudulent claims.

Failure to provide sufficient or accurate information may delay or prevent any recovery effort.

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4. RECOVERY PROCESS

Upon receiving a valid request:

Oro will attempt to forward the request to the corresponding driver using available communication channels.

The driver may, at their sole discretion, inspect their vehicle and determine whether any item has been located.

The driver may respond directly to the user if the item is found.

Oro does not control, supervise, enforce, or compel any action by drivers, nor does it guarantee cooperation, response, or availability.

Oro acts solely as a passive technological intermediary for message transmission and does not guarantee delivery, receipt, reading, or response of any communication between Users and third-party drivers.

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5. NO GUARANTEE OF RECOVERY

Users expressly acknowledge and agree that:

Oro does not guarantee the location, recovery, or return of any item
Oro has no custody, possession, or control over any personal property at any time
Recovery is entirely dependent on third-party cooperation and external factors including timing, honesty, and availability

Once a trip is completed, Oro has no operational, physical, or legal control over any personal belongings left in any vehicle.

Oro Technologies LLC does not at any time take possession, custody, control, or responsibility for any personal property, whether during or after the completion of a trip. Any personal item left in a vehicle remains exclusively under the custody of the independent third-party driver, without any legal transfer of responsibility to Oro.

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6. RETURN FEES AND LOGISTICS

If a driver voluntarily agrees to return an item:

A return fee may apply at the driver’s sole discretion
Payment terms (cash, digital, or otherwise) are arranged exclusively between user and driver
Fees may vary based on distance, time, inconvenience, or logistical effort

Oro does not set, regulate, recommend, collect, mediate, or process any such payments.

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6.1 NO STORAGE, WAREHOUSING OR PROPERTY HANDLING OBLIGATION

ORO Technologies LLC does not provide storage, warehousing, safekeeping, transportation, handling, inventory, packaging, shipping, custody, or property management services of any kind.

At no time shall ORO or any affiliated entity be deemed to have taken possession, custody, constructive possession, control, or legal responsibility over any lost, forgotten, abandoned, misplaced, transferred, or recovered property.

Any temporary possession, handling, transportation, storage, or delivery of personal property is conducted exclusively by independent third-party individuals acting under their own responsibility and outside the operational control of ORO.

Nothing in this Policy shall be interpreted as creating:

a bailment relationship;

a storage agreement;

a fiduciary obligation;

a duty of safekeeping;

or any enhanced duty of care regarding personal property.

Users expressly acknowledge that all personal belongings remain at their sole risk at all times.

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7. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law:

Oro shall not be liable for any loss, theft, damage, delay, misplacement, or non-recovery of personal items

Oro assumes no responsibility for the actions, omissions, negligence, or misconduct of drivers or third parties

Users expressly waive any claim against Oro arising from lost or forgotten items, whether known or unknown at the time of use

This limitation applies regardless of legal theory, including but not limited to:

Contract
Tort (including negligence)
Strict liability
Consumer protection claims
Equitable remedies

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7.1 HIGH-VALUE ITEMS DISCLAIMER

Users are strongly discouraged from transporting, leaving, storing, or forgetting high-value, sensitive, regulated, confidential, dangerous, or irreplaceable items inside vehicles operated by independent third-party providers.

Such items may include, without limitation:

cash;

jewelry;

firearms;

controlled substances;

medical devices;

prescription medications;

confidential documents;

financial instruments;

cryptocurrency wallets;

sensitive electronic devices;

passports;

immigration documents;

or commercially valuable property.

To the maximum extent permitted by law, ORO Technologies LLC shall not be liable for any loss, theft, misuse, disclosure, destruction, delay, deterioration, unauthorized access, or non-recovery of such items under any circumstance.

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8. INDEPENDENT CONTRACTOR STATUS

All drivers using the Platform are:

Independent third-party contractors
Solely responsible for their vehicles, conduct, and property
Not subject to control, supervision, or direction by Oro

No employment, agency, fiduciary, partnership, or joint venture relationship exists between Oro and any driver.

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8.1 NO INSURANCE COVERAGE FOR PERSONAL PROPERTY

Unless expressly required by applicable law, ORO Technologies LLC does not provide insurance coverage for lost, forgotten, damaged, stolen, misplaced, or unrecovered personal property.

Users are solely responsible for maintaining any personal insurance coverage they deem appropriate for their belongings and personal property.

Nothing within the Platform, this Policy, or any related communication shall be interpreted as creating any insurance undertaking, reimbursement obligation, indemnity commitment, or compensation guarantee by ORO.

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9. USER RESPONSIBILITY

Users are solely responsible for safeguarding their personal belongings.

By using the Platform, users agree to:

Verify all personal items before exiting any vehicle
Report missing items promptly
Act in good faith during any recovery process

Oro is under no obligation to track, recover, store, or locate any personal property.

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10. FRAUD, ABUSE, AND MISUSE

Oro reserves the right to:

Reject, suspend, or ignore claims deemed fraudulent, abusive, repetitive, or unverifiable
Investigate patterns of misuse of the lost item system
Suspend or permanently terminate accounts involved in abusive reporting

Oro may also preserve records and cooperate with authorities in cases of suspected fraud or unlawful conduct.

Oro reserves the right to permanently restrict or ban users who submit repeated, false, misleading, or abusive lost item claims. Any attempt to manipulate, harass, or coerce drivers or the Platform through the lost item system shall be considered a material breach of this Policy.

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10.1 NO INVESTIGATIVE OBLIGATION

ORO Technologies LLC does not undertake and shall not be deemed to undertake any obligation to independently investigate, verify, authenticate, search for, recover, locate, preserve, inspect, or adjudicate claims relating to allegedly lost or forgotten property.

Any assistance provided by ORO is purely voluntary, discretionary, limited, and operationally constrained.

ORO is not responsible for determining ownership disputes, conflicting claims, fraudulent assertions, or factual disputes between users and third parties.

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11. DATA PRIVACY AND COMMUNICATION

Any information shared during the recovery process:

Will be handled in accordance with Oro’s Privacy Policy
May be shared strictly for the purpose of facilitating recovery communications

Oro does not guarantee communication success, response times, or willingness of third parties to cooperate.

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12. SUPPORT COMMITMENT

Oro may, at its sole discretion:

Facilitate communication between users and drivers
Provide limited assistance to improve recovery chances

However, Oro is under no legal obligation to resolve, enforce, escalate, or guarantee any outcome related to lost items.

All recovery efforts are dependent on external third-party cooperation beyond Oro’s control.

​Any assistance provided by Oro is voluntary, discretionary, and does not create any contractual obligation, duty of care, or expectation of outcome.

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13. ACCEPTANCE OF TERMS

By using the Platform, the user:

Acknowledges having read and understood this Policy
Accepts all limitations, disclaimers, and conditions herein
Expressly releases Oro Technologies LLC from any liability related to lost or forgotten items to the maximum extent permitted by law

✔️ I have read and accept the Lost & Forgotten Items Policy

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GLOBAL LEGAL INTEGRATION NOTICE

This Policy forms an integral part of the unified legal and operational framework governing the ORO Marketplace Platform operated by ORO Technologies LLC.

This Policy must be read together with:

the Terms and Conditions;

the Privacy Policy;

the Accessibility & Voice Policy;

the Community Guidelines;

the Safety & Emergency Framework;

the Payment & Refund Policies;

and all related legal disclosures, operational standards, compliance notices, and future amendments published by ORO Technologies LLC.

In the event of any conflict between this Policy and any marketing statement, customer support communication, operational guideline, translation, public representation, or third-party interpretation, the officially published English-language version of this Policy shall prevail to the maximum extent permitted by applicable law.