ORO TECHNOLOGIES LLC

ANNEX – SECTION 23

USE – DRIVERS AND INDEPENDENT SERVICE PROVIDERS

ORO MARKETPLACE PLATFORM

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This document constitutes a legally binding Annex (the “Annex”) and forms an integral and inseparable part of the Global Terms & Conditions of Oro Technologies LLC (“Oro”, the “Company”, or the “Platform”).

In the event of any conflict, inconsistency, or interpretative discrepancy:

👉 the Global Terms & Conditions shall prevail, except where this Annex provides more specific regulation applicable to Providers.

Drivers and service providers are governed by the Driver / Provider Legal Pack available at:

👉 /driver-provider-legal

VOICE-FIRST ACCESSIBILITY AND TECHNOLOGICAL FRAMEWORK (CORE STRUCTURAL CLAUSE)

The Platform is designed as a voice-first, accessibility-centered technological infrastructure, intended to enable inclusive interaction for all users, including but not limited to:

• elderly individuals

• persons with disabilities

• users with limited digital interaction capabilities

Core functionalities — including navigation, service requests, communication, and emergency interaction — may be operated through voice-enabled systems, artificial intelligence, and automated processing technologies.

The Provider expressly acknowledges and agrees that:

• voice recognition and AI systems are inherently imperfect

• commands may be misinterpreted, delayed, or incorrectly executed

• environmental, linguistic, physiological, and technical factors may affect performance

• system outputs may not reflect actual user intent

👉 The Provider assumes all risks derived from reliance on such technologies.

Oro makes no representations or warranties regarding:

• accuracy

• reliability

• availability

• uninterrupted performance

ACCESSIBILITY-DRIVEN PLATFORM DESIGN

​Accessibility features are intended to support broader participation and usability objectives and shall not be interpreted as creating any special duty of care, caregiving obligation, fiduciary responsibility, transportation guarantee, healthcare obligation, supervisory duty, or enhanced legal standard applicable to ORO.

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1. CONTRACTUAL RELATIONSHIP AND PLATFORM NATURE (FOUNDATIONAL CLAUSE)

Oro operates exclusively as a global technology platform provider that facilitates digital intermediation between users and independent third-party service providers.

UNDER NO CIRCUMSTANCES SHALL ORO BE CONSIDERED:

• a transportation company

• a logistics operator

• a carrier

• a fleet owner

• an employer

Oro:

👉 does NOT provide transportation or delivery services
👉 does NOT own vehicles
👉 does NOT employ Providers
👉 does NOT control service execution

Oro acts solely as:

• a technology developer

• a platform operator

• a digital intermediary

All services are provided exclusively by independent Providers.

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2. BINDING ACCEPTANCE AND LEGAL EFFECT

By accessing or using the Platform, the Provider:

• confirms full legal capacity

• declares having read and understood this Annex

• accepts all provisions irrevocably and without reservation

👉 Use of the Platform constitutes full legal acceptance.

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2.1 INCORPORATION OF DRIVER LEGAL DOCUMENTS

The Provider acknowledges and agrees that this Annex forms part of the broader Driver / Provider Legal Pack and shall be interpreted together with all applicable Driver-related legal documents published by ORO Technologies LLC, including but not limited to:

• Safety Policies;

• Accessibility Policies;

• Privacy Policies;

• Refund Policies;

• Cancellation Policies;

• Community Guidelines;

• AI and Automated Systems Policies;

• Driver Guides;

• and any other Driver-related legal documents made available by ORO.

All such documents are incorporated herein by reference and form part of the contractual framework governing the Provider’s use of the Platform.

In the event of any conflict between Driver-related documents, the document specifically addressing the relevant subject matter shall govern to the extent of such conflict, except where mandatory law requires otherwise.

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3. ABSOLUTE INDEPENDENCE OF THE PROVIDER (CRITICAL GLOBAL CLAUSE)

The Provider operates as a fully independent contractor.

No relationship of:

• employment

• subordination

• agency

• partnership

• joint venture

• representation

shall exist under any circumstance.

The Provider:

👉 controls when, how, and whether to provide services
👉 assumes all operational, economic, and legal risk
👉 may work with competitors

The Provider expressly waives:

👉 any claim of employment reclassification
👉 any entitlement to labor rights or benefits

To the maximum extent permitted by law, this waiver is binding and enforceable globally.

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4. FULL OPERATIONAL AND LEGAL RESPONSIBILITY

The Provider assumes exclusive and total responsibility for:

• service execution

• compliance with laws

• licenses and permits

• insurance

• taxes

• user interactions

• accidents, damages, or incidents

Oro shall under no circumstances be liable for:

• acts or omissions of Providers

• third-party conduct

• service outcomes

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4.1 PROVIDER COMPLIANCE WITH LOCAL LAW

The Provider is solely responsible for determining whether the services offered through the Platform are lawful within the jurisdiction where such services are performed.

The Provider shall obtain and maintain all licenses, permits, registrations, certifications, governmental authorizations, vehicle inspections, accessibility certifications, insurance policies, and operational approvals required by applicable law.

ORO does not represent, warrant, certify, or guarantee that any activity conducted through the Platform is lawful in any particular jurisdiction.

The Provider assumes all legal, regulatory, administrative, civil, criminal, and tax risks associated with the provision of services.

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5. PLATFORM ROLE AND SERVICE RELATIONSHIP

The Provider acknowledges that:

👉 Oro is NOT a party to any agreement between Provider and user
👉 services are provided directly and exclusively by the Provider

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5.1 NO OPERATIONAL CONTROL OR DIRECTION

The Provider expressly acknowledges and agrees that ORO does not supervise, direct, monitor, instruct, schedule, or control the manner, method, timing, route selection, customer interaction, operational decisions, or physical execution of services performed by the Provider.

The Provider retains complete and absolute discretion regarding:

acceptance or rejection of service opportunities

work schedules

service routes

equipment utilization

service areas

operational methods

interaction standards

personal safety measures

Nothing within the Platform, including algorithms, pricing suggestions, incentives, accessibility systems, navigation tools, voice-based recommendations, performance analytics, ratings, or automated systems, shall be interpreted as constituting control, supervision, or direction by ORO over the Provider.

The Provider further acknowledges that any technological tools made available by ORO are purely optional facilitation mechanisms designed to improve platform functionality and marketplace efficiency and do not alter the Provider’s status as an independent contractor.

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6. ACCESS, SUSPENSION AND TERMINATION (DISCRETIONARY CONTROL)

Oro may, at its sole and absolute discretion, without prior notice:

• suspend accounts

• restrict access

• terminate the relationship

For reasons including:

• risk management

• legal compliance

• system integrity

• operational protection

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7. ARBITRATION, WAIVER OF CLASS ACTIONS AND GLOBAL ENFORCEMENT

ALL DISPUTES SHALL BE RESOLVED BY:

👉 binding individual arbitration

The Provider expressly waives:

• class actions

• collective claims

• mass arbitration

Arbitration:

• is final and binding

• governed by the Federal Arbitration Act (FAA)

• survives termination

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8. SECURITY AND OFF-PLATFORM INTERACTIONS (ZERO LIABILITY CLAUSE)

If any service occurs outside the Platform:

👉 Oro shall have ZERO LIABILITY
👉 Oro shall provide NO SUPPORT
👉 Oro shall have NO INTERVENTION CAPACITY

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9. SAFETY SYSTEMS AND EMERGENCY LIMITATIONS

The Platform may include:

• GPS tracking

• SOS systems

• emergency tools

HOWEVER:

👉 Oro is NOT an emergency service provider
👉 Oro does NOT guarantee response
👉 Oro does NOT control authorities

All safety tools are provided:

👉 “AS IS” AND “AS AVAILABLE”

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9.1 ACCESSIBILITY TECHNOLOGY DISCLAIMER

The Provider expressly acknowledges that accessibility-related technologies, voice-enabled systems, assistive functionalities, AI-based interaction systems, and inclusion-oriented tools are supplementary technological features only and do not guarantee uninterrupted accessibility, successful communication, accurate interpretation, or error-free interaction.

ORO does not warrant that elderly users, users with disabilities, visually impaired individuals, cognitively impaired individuals, or users with limited technological familiarity will be able to successfully operate, understand, access, or interact with the Platform under all circumstances.

The Provider further acknowledges that accessibility-related limitations, misunderstandings, communication failures, delayed responses, technological incompatibilities, AI inaccuracies, or voice-recognition errors may occur at any time and shall not create liability, supervision duties, caregiving obligations, heightened standards of care, fiduciary obligations, or special legal duties on the part of ORO.

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9.2 EMERGENCY SERVICES DISCLAIMER

The Provider expressly acknowledges that ORO does not operate:

emergency dispatch centers;

public safety answering points (PSAPs);

ambulance services;

law-enforcement agencies;

fire departments;

medical transportation services;

private security companies;

or emergency response organizations.

Any emergency-related functionality made available through the Platform operates solely as a supplemental technological tool and may depend upon third-party providers, telecommunications networks, cloud infrastructure, device capabilities, and governmental authorities.

ORO does not guarantee emergency response, successful transmission of alerts, response times, location accuracy, or intervention by any third party.

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9.3 THIRD-PARTY SECURITY PROVIDERS AND SOS NETWORK DISCLAIMER

The Provider acknowledges and agrees that any SOS functionality, emergency alert feature, panic button, safety notification system, emergency escalation mechanism, monitoring service, security-response integration, or emergency communication tool made available through the Platform may rely entirely or partially upon independent third-party security providers, telecommunications networks, cloud-service providers, mapping services, device manufacturers, emergency-response intermediaries, governmental agencies, public authorities, law-enforcement entities, or other external systems not owned, controlled, operated, or managed by ORO.

ORO does not operate security companies, emergency dispatch centers, law-enforcement agencies, private investigation services, emergency communications networks, ambulance services, medical-response organizations, or public safety infrastructure.

Where an SOS alert is transmitted through the Platform, such alert may be routed to independent third-party security providers who may, in their sole discretion and according to their own operational protocols, determine whether, when, and how to contact emergency services or governmental authorities.

ORO does not guarantee:

• ORO does not guarantee:

• transmission of any alert;

• receipt of any alert;

• monitoring of any alert;

• review of any alert; or

• any resulting emergency response.

Any failure, delay, interruption, misrouting, technological malfunction, communications failure, GPS inaccuracy, third-party error, human error, software malfunction, infrastructure outage, or emergency-response failure shall not create liability for ORO under any legal theory.

The Provider expressly acknowledges that all SOS and safety-related functionalities are supplemental technological tools only and do not replace emergency services, law-enforcement assistance, personal safety measures, or independent risk assessment.

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10. VOICE TECHNOLOGY – FULL LEGAL LIABILITY WAIVER

Voice-based interaction:

may generate incorrect outputs

may trigger unintended actions

Any voice-generated action, command interpretation, or automated response processed through the Platform shall be presumed authorized based on the available technological input and operational context, unless prohibited by applicable mandatory law.

The Provider:

👉 assumes full responsibility for all voice-triggered actions

Oro shall not be liable for:

misinterpretation

system errors

incorrect execution

The Provider further acknowledges that voice-processing systems may operate through automated, probabilistic, and AI-assisted mechanisms that may produce variable outcomes depending on environmental, technical, linguistic, and contextual conditions.

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10.1 VOICE-BASED USER INTERACTION AND COMMUNICATION DISCLAIMER

The Provider acknowledges that the Platform has been intentionally designed as a voice-first technology environment intended to facilitate accessibility, inclusion, convenience, and operational efficiency while reducing dependence on manual device manipulation.

Voice-enabled functionalities may include service requests, navigation assistance, estimated arrival notifications, location confirmations, passenger communications, accessibility interactions, emergency functions, automated prompts, AI-assisted interactions, and operational support tools.

The Provider acknowledges that voice-generated communications may be affected by numerous factors beyond ORO’s control, including:

• background noise;

• accents;

• speech impairments;

• disabilities;

• medical conditions;

• device limitations;

• connectivity issues;

• environmental conditions;

• linguistic variations;

• software errors;

• artificial intelligence limitations.

ORO does not guarantee that voice interactions will accurately reflect user intent, correctly identify speakers, successfully process commands, accurately communicate information, or produce error-free outcomes.

 

​The Provider assumes all risks associated with reliance upon voice-based communications occurring through the Platform and agrees that ORO shall not be liable for misunderstandings, communication failures, incorrect interpretations, navigation errors, missed instructions, service disruptions, passenger-provider miscommunications, delayed communications, failed communications, inaccurate voice recognition, AI-generated errors, or any resulting damages.​​

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10.2 VOICE-FIRST OPERATIONAL ENVIRONMENT

ORO has been designed as a voice-first platform intended to minimize the need for continuous manual interaction with mobile devices while using the Platform.

Through voice-enabled technologies, Providers may receive information regarding available service opportunities, estimated distances, destinations, pricing information, passenger communications, and operational notifications through audio-based interactions.

Voice-enabled communication tools may also facilitate coordination between the assigned Provider and the user regarding the designated meeting location established by the user through the Platform.

These technologies are intended to improve accessibility, convenience, operational efficiency, and user experience. However, ORO does not guarantee any specific safety outcome, reduction of distractions, prevention of accidents, prevention of injuries, improvement of driving performance, or compliance with applicable laws.

Providers remain solely responsible for operating their vehicles safely, maintaining attention to road conditions, complying with all traffic regulations, and exercising independent judgment at all times.

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10.3 VOICE-FIRST ACCESSIBILITY FRAMEWORK

The Platform has been designed as a voice-first accessibility-oriented technology environment intended to facilitate interaction for a broad range of users, including elderly individuals, persons with disabilities, and users with limited familiarity with digital technologies.

The Provider acknowledges that:

• voice technologies are inherently imperfect;

• AI-assisted communications may contain inaccuracies;

• accessibility tools may experience interruptions or failures;

• system outputs may not accurately reflect user intent;

• accessibility features do not guarantee successful communication, interaction, navigation, or service execution.

The Provider assumes all risks associated with reliance upon voice-enabled technologies and accessibility-related functionalities.

To the maximum extent permitted by applicable law, ORO shall not be liable for:

• voice-recognition errors;

• accessibility failures;

• communication inaccuracies;

• AI-generated outputs;

• assistive technology limitations;

• misunderstandings arising from accessibility-related interactions;

• or any resulting damages, losses, claims, liabilities, or disputes.

Accessibility-related functionalities are intended solely as technological facilitation tools and shall not create any enhanced duty of care, caregiving obligation, fiduciary duty, supervisory responsibility, healthcare obligation, transportation guarantee, or special legal relationship on the part of ORO.

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11. DATA, AI SYSTEMS AND AUTOMATED DECISIONS

The Platform may rely on:

• artificial intelligence

• algorithms

• automated decision systems

These systems may:

• assign services

• restrict accounts

• prioritize activity

The Provider accepts that:

👉 decisions may occur without human intervention
👉 errors may occur

Oro shall not be liable for:

• algorithmic decisions

• system failures

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11.1 AUTOMATED DECISION-MAKING, ACCOUNT RANKING AND PLATFORM ALGORITHMS

The Provider acknowledges and agrees that the Platform may utilize automated systems, machine-learning technologies, artificial intelligence systems, behavioral analytics, risk-scoring tools, fraud-detection mechanisms, accessibility optimization systems, and algorithmic decision-making processes.

Such systems may be used for purposes including:

service matching;

account prioritization;

fraud prevention;

risk assessment;

safety monitoring;

accessibility optimization;

pricing calculations;

platform security;

account restrictions;

or operational efficiency.

The Provider acknowledges that:

automated decisions may occur without human review;

algorithmic outcomes may vary;

ranking systems may change at any time;

platform visibility may fluctuate;

and no minimum level of activity, visibility, service opportunities, or earnings is guaranteed.

To the maximum extent permitted by law, ORO shall not be liable for outcomes generated by automated systems operating within commercially reasonable technological standards.

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12. INTERACTION WITH VULNERABLE USERS (CRITICAL RISK CLAUSE)

The Provider may interact with:

• elderly users

• persons with disabilities

The Provider assumes:

👉 full responsibility for care, assistance, and safety

Oro:

👉 does NOT supervise
👉 does NOT guarantee service conditions
👉 assumes NO liability

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12.1 NO GUARANTEE OF USER OR PROVIDER CONDUCT

ORO does not guarantee the identity, behavior, conduct, intentions, legality, health condition, mental condition, driving ability, licensing status, insurance status, background, qualifications, or suitability of any user, Provider, passenger, third party, or participant interacting through the Platform.

Any identity verification, background verification, document review, onboarding process, safety feature, accessibility mechanism, fraud-prevention measure, or monitoring system implemented by ORO shall not constitute a warranty, certification, endorsement, guarantee, or assumption of responsibility regarding any individual or service.

The Provider assumes all risks associated with interactions occurring through or in connection with the Platform.

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12.2 NO CAREGIVER, MEDICAL OR SPECIAL ASSISTANCE RELATIONSHIP

The Provider acknowledges that transportation services facilitated through the Platform do not create any caregiver relationship, medical assistance relationship, healthcare obligation, custodial duty, guardianship obligation, or special duty of care between ORO and any user.

Users remain responsible for their own health, safety, medical needs, supervision requirements, and personal decisions.

ORO does not provide healthcare services, medical transportation, assisted-living services, nursing services, supervision services, or caregiving functions.

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12.3 ACCESSIBILITY, INCLUSION AND NON-DISCRIMINATION FRAMEWORK

ORO is committed to promoting accessibility, inclusion, equal technological access, and non-discriminatory participation within the Platform environment.

ORO was developed with the objective of expanding access to digital mobility services for individuals who may experience barriers when interacting with conventional mobile applications, including older adults, persons with disabilities, and users with limited familiarity with digital technologies.

The voice-first architecture seeks to simplify user interaction by reducing dependence on complex visual interfaces and extensive manual device manipulation. Such accessibility-oriented design objectives do not constitute guarantees regarding usability, accessibility, successful interaction, service availability, safety outcomes, or user performance.

Accessibility-oriented features, voice-enabled functionalities, assistive technologies, inclusion tools, and user-support mechanisms are designed to improve usability and facilitate interaction for a broad range of users, including elderly individuals, persons with disabilities, and users with limited technological familiarity.

Such accessibility measures do not create any heightened duty of care, fiduciary obligation, caregiving responsibility, supervisory obligation, healthcare duty, transportation guarantee, or special legal relationship on the part of ORO.

The Provider acknowledges that accessibility features are intended solely as technological facilitation mechanisms and shall not be interpreted as creating legal responsibility for the health, safety, wellbeing, supervision, decision-making capacity, mobility limitations, cognitive condition, medical condition, or personal circumstances of any user.

ORO makes reasonable efforts to support accessibility objectives but does not guarantee that every user will be able to successfully access, understand, operate, communicate through, or interact with the Platform in every circumstance, environment, jurisdiction, language, technological condition, or disability-related context.

To the maximum extent permitted by applicable law, accessibility and inclusion initiatives shall not expand ORO’s legal obligations beyond those expressly stated in this Agreement.

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13. FEES, PAYMENTS AND ECONOMIC STRUCTURE

Oro may:

• charge fees

• modify pricing dynamically

• apply commissions

All payments are:

👉 final and non-refundable (unless required by law)

The Provider:

👉 assumes full economic risk
👉 has no guaranteed income

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13.1 NO GUARANTEE OF EARNINGS

The Provider expressly acknowledges and agrees that ORO does not guarantee:

minimum earnings;

minimum service requests;

minimum working hours;

business opportunities;

customer demand;

service frequency;

or profitability.

All economic opportunities available through the Platform depend upon factors outside ORO’s control, including user demand, market conditions, competition, geographic location, regulatory restrictions, and Provider availability.

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14. TAX RESPONSIBILITY (FULL SHIFT CLAUSE)

The Provider is solely responsible for:

• all taxes

• declarations

• contributions

The Provider shall:

👉 indemnify Oro against any tax claim globally

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14.1 INSURANCE RESPONSIBILITY

The Provider is solely responsible for obtaining, maintaining, verifying, and renewing all insurance coverage required by applicable law.

Such coverage may include:

vehicle insurance;

commercial insurance;

liability insurance;

personal injury coverage;

workers’ compensation coverage where applicable;

and any other insurance required by local regulations.

ORO does not provide insurance coverage unless expressly stated in a separate written agreement.

The Provider assumes all risks associated with insufficient, expired, invalid, or unavailable insurance coverage.

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15. INTELLECTUAL PROPERTY AND BRAND CONTROL

All intellectual property belongs exclusively to Oro.

The Provider:

👉 acquires no ownership rights
👉 may not use the brand without authorization

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16. LIMITATION OF LIABILITY (MAXIMUM GLOBAL PROTECTION)

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Oro shall NOT be liable for:

• indirect damages

• loss of profits

• personal injury

• death

• economic losses

• system failures

MAXIMUM LIABILITY:

👉 limited to amounts paid in the last 30 days
👉 if none → ZERO (0)

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17. FULL INDEMNIFICATION AND LEGAL DEFENSE

The Provider agrees to:

👉 defend, indemnify, and hold harmless Oro globally

Including:

• lawsuits

• claims

• penalties

• damages

The Provider shall:

👉 assume legal defense
👉 cover attorneys’ fees

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17.1 DEFENSE CONTROL

Where indemnification obligations apply, ORO shall retain the exclusive right, at its sole discretion, to select legal counsel, control litigation strategy, participate in settlement negotiations, assume direct defense, or require the Provider to assume defense obligations.

The Provider shall fully cooperate with ORO in connection with any investigation, claim, arbitration, regulatory inquiry, governmental proceeding, or legal dispute arising from activities related to the Platform.

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18. TECHNOLOGICAL NATURE OF THE COMPANY (FINAL REINFORCEMENT)

Oro is strictly:

👉 a technology company
👉 a software platform

NOT:

• a transport provider

• a logistics operator

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19. INTERNATIONAL LEGAL FRAMEWORK

The Platform operates globally.

The Provider agrees that:

• multiple jurisdictions may apply

• local laws must be complied with

However:

👉 arbitration clause prevails globally

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19.1 FORCE MAJEURE

ORO shall not be liable for any delay, interruption, reduced functionality, service failure, data loss, operational disruption, or inability to perform resulting directly or indirectly from events beyond its reasonable control, including but not limited to:

natural disasters

acts of God

pandemics

government actions

regulatory restrictions

cyberattacks

internet failures

telecommunications failures

electrical outages

armed conflicts

civil unrest

labor disruptions

software failures

third-party infrastructure failures

AI system malfunctions

cloud-service interruptions

GPS failures

satellite disruptions

or other unforeseeable technological or operational events.

During any such event, ORO may suspend, restrict, modify, or discontinue portions of the Platform without liability.

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20. FINAL WAIVER AND LEGAL CLOSURE

The Provider:

• fully understands this document

• accepts all clauses

• waives contrary interpretations

This Annex:

👉 constitutes a binding international agreement
👉 prevails in enforceability
👉 survives termination

INCORPORATION BY REFERENCE

The following are part of this Annex:

• Refund Policy

• Cancellation Policy

• Safety Policies

• Accessibility Policies

SURVIVAL

All provisions relating to:

limitation of liability

indemnification

arbitration

class action waiver

tax obligations

intellectual property

data processing

voice technology

AI systems

payment obligations

compliance duties

and dispute resolution

shall survive suspension, termination, deactivation, expiration, or discontinuation of the Provider’s relationship with ORO Technologies LLC.

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21. REGULATORY CHANGES AND PLATFORM ADAPTATION

ORO reserves the unrestricted right, at any time and without prior notice except where required by applicable law, to modify, suspend, replace, restructure, or discontinue any aspect of the Platform, including accessibility features, voice technologies, pricing systems, matching algorithms, safety systems, onboarding requirements, operational procedures, or technological infrastructures.

The Provider acknowledges that regulatory requirements, technological standards, accessibility obligations, artificial intelligence regulations, transportation regulations, and marketplace compliance requirements may evolve over time.

ORO may implement modifications necessary to maintain operational, legal, technological, accessibility, cybersecurity, safety, or compliance objectives without creating liability to the Provider.

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FINAL LEGAL NOTICE

This document has been drafted under a global corporate legal framework.

In case of translation:

👉 the English version shall prevail

Any ambiguity:

👉 shall be interpreted in favor of Oro Technologies LLC