top of page

Conditions for use of the different services

Important meeting point

 

That is why we emphasize the use of the Quick Message, for several reasons, safety for the user and the driver, agility in the meeting, no confusion, and in some cases avoids the cancellation of the trip, because there was no agreement on the location of the user with the driver.

​

Tip: When you hear the announcement that your vehicle is about to arrive, please go to the meeting point, and by Quick Message and indicate exactly where you are, to the driver.

Conditions:

  • Driver, for Cancellation Charge, it is indispensable and requisite that there has been the communication by Quick Message.

  • Users, in order not to have a Cancellation Charge, it is indispensable and requisite that there has been a communication by Quick Message.

Waiting times:

  • Regular or Regular Single trips normal daily day to day: 5 minutes courtesy after the agreed pick-up time.

Regular One-Way Services

​

  • Request a trip by voice or by typing.

  • During peak periods, a surcharge will be added to the price calculated on the basis of these fares, which varies according to demand.

  • Free cancellations on regular requests, if cancelled 5 minutes after the assigned driver has accepted the trip.

  • Avoid cancellation fees by using the Quick Message to agree on the exact meeting place.

  • The driver will wait 5 minutes for the user.

  • If the waiting time elapses and the rider has not arrived, and if there has been no response from the rider to the Quick Message, the driver may terminate the trip and the cancellation fee WILL be charged.

  • If the waiting time has elapsed and the driver has not arrived, and if there has been no response from the driver to the Quick Message, the user will be able to finish the trip and the cancellation fee will NOT be charged. Please report the incident.

  • In some cases, the driver is requested to collaborate with the User to board or leave the vehicle for people with some limitation.

  • Tip, always use the Quick Message, this will give you more security and confidence, to know that at all times is being coordinated and meeting the expectations of our service, and making the meeting fast, safe for you and the driver.

Conditions
Regular One-Way Services

  • Yellow Conditions

  • ​

  • Request a ride by voice or by typing.

  • Amarillo cab fares are automatically updated every time the local competent transit authority of each country and per city notifies its change.

  • The driver will wait 5 minutes for the user

  • If the waiting time elapses and the trip has not started, and if there has been no response from the User to the Quick Message, the driver may terminate the trip and the cancellation fee will be charged.

  • If the waiting time has passed and the driver has not arrived, and if there has been no response from the Driver to the Quick Message, the User will be able to finish the trip and the cancellation fee will NOT be charged. Please report the incident.

  • Reservations are not available for this category.

  • Tip, always use the Quick Message, this will give you more security and confidence, to know that at all times is being coordinated and meeting the expectations of our service and making the meeting fast, safe for you and the driver.

Yellow Conditions

All round-trip service is by credit card

  • Regular round trip services  

  •  

  • Request a trip by voice or by typing.

  • In periods of higher demand, a supplement will be added to the price calculated on the basis of these rates, which varies according to demand.

  • Free cancellations on regular requests, if cancelled 5 minutes after the assigned driver has accepted the trip.

  • Avoid cancellation fees by using Quick Message to agree on exact meeting place.

  • The driver will wait 5 courtesy minutes for the user at the start of the ride only.

  • If the waiting time elapses and the rider has not arrived, and if there has been no response from the rider to the Quick Message, the driver may terminate the ride and the cancellation fee WILL be charged.

  • If the waiting time has elapsed and the driver has not arrived, and if there has been no response from the driver to the Quick Message, the user will be able to finish the trip and the cancellation fee will NOT be charged. Please report the incident.

  • The User will indicate pick up point and time of departure, the driver will wait to return to the point of origin. 

  • In some cases, the driver is requested to collaborate with the user to board or leave the vehicle for people with some limitation.

  • Tip, always use the Quick Message, this will give you more security and confidence, to know that at all times is being coordinated and meeting the expectations of our service, and making the meeting fast, safe for you and the driver.

Regular round trip services  

Departures from the Urban Perimeter roundtrip / one way only

  •  

  • Trips to destinations greater than 18.6 miles, or 30 km, or 30 thousand meters, outside the city.

  • When leaving the urban perimeter, the supplement and toll(s) of the corresponding zone(s) will be charged additionally.

  • Hourly reservations are packages that include several stops.

  • In case of requiring the vehicle less time than the reserved time, the total value of the reserved rate will be paid, the full package price.

  • In case of extending the time out of the package time, you may request a new package if you wish, or each additional minute will be charged accordingly.

  • Free cancellations on reservation requests, you can cancel before 30 minutes before the agreed pick-up time.

  • If you want the trip to be Simple, it will be charged as a regular one, Base Cost, Time, Distance, Supplement, Toll(s), etc.

  • Available with white plate vehicles.

  • The driver will wait 15 minutes for the user from the start time, if it is a RESERVATION.

  • The driver will wait 5 minutes for the user from the start time, if it is a REGULAR or SINGLE trip.

  • The User will indicate the pick-up point and time for the outward journey, and will indicate the pick-up point and time for the return journey.

  • If the waiting time elapses and the trip has not started, and if there has been no response from the User to the Quick Message, the driver may terminate the trip and the cancellation fee will be charged.

  • If the waiting time elapses and the driver has not arrived, and if there has been no response from the Driver to the Quick Message, the User may complete the trip and the cancellation fee will NOT be charged. Please report the incident.

  • The fare does not include the cost of parking; these will be assumed by the User.

  • The user accepts that the contracted service is only for passenger transportation, and therefore will refrain from asking the driver for messaging, logistics, personal assistance without being inside the vehicle.

  • In some cases, the driver is requested to collaborate with the User, to board or leave the vehicle for people with some limitation.

  • The driver perfectly well dressed in a formal manner (suit and tie) with a class A behavior, showing at all times a professional behavior, like a limousine driver. Unless the user requesting the service, says that his dress can be casual.

  • In some cases, they are passengers going to important business events.

  • In some cases, will be transported people in high positions.

  • If requested, in some cases, the driver may open or close the door, this is at the request of the user (It is suggested to the driver to take the initiative).

  • Keep in mind, that every user that uses our services, looks for Punctuality, Distinction, Seriousness, Professionalism, Security and Elegance.

  • Tip, always use the Quick Message, this will give you more security and confidence, to know that at all times is coordinated and meeting the expectations of our service.

Departures from the Urban Perimeter roundtrip / one way only

All Reservation Services are by credit card payment

Waiting times

Waiting times:

  • Normal Single Journeys bookings daily day by day: 5 minutes courtesy after the agreed pick-up time.

  • Hourly Reservations: 15 minutes courtesy after the agreed pick-up time.

  • Corporate Reservations: 15 minutes courtesy after the agreed pick-up time.

  • Limousine, VIP Reservations: 15 minutes courtesy after the agreed pick-up time.

Regular or Simple One-Way Reservations

​

For example, take you to the airport or take you to a medical appointment, ask for it in advance for any activity, and you will have peace of mind, because you will have a private driver who will take you safely to your important destination, picking you up at the time you specify.

  •  

  • Reservations must be made at least 1 hour in advance of the time you wish to be picked up.

  • In periods of higher demand, a supplement will be added to the price calculated based on these rates, which varies according to demand.

  • Free cancellations on reservation requests, you can cancel within 30 minutes of the agreed pick-up time.

  • Avoid cancellation fees, using the Quick Message, to agree on the exact meeting place.

  • The driver will wait 5 minutes for the user from the start time of the reservation.

  • If the waiting time elapses and the user has not arrived, and if there has been no response from the User to the Quick Message, the Driver may terminate the trip and the cancellation fee WILL be charged.

  • If the waiting time has elapsed and the driver has not arrived, and if there has been no response from the driver to the Quick Message, the user will be able to finish the trip and the cancellation fee will NOT be charged. Please report the incident.

  • In some cases, the driver is requested to collaborate with the User to board or leave the vehicle for people with some limitation.

  • Tip, always use the Quick Message, this will give you more security and confidence, to know that at all times is being coordinated and meeting the expectations of our service.

Regular or Simple One-Way Reservations

  • Regular or Single Round Trip Reservations

  •  

  • Reservations must be made at least 1 hour in advance of the time you wish to be picked up.

  • In periods of higher demand, a supplement will be added to the price calculated based on these rates, which varies according to demand.

  • Free cancellations on reservation requests, you can cancel within 30 minutes of the agreed pick-up time.

  • Avoid cancellation fees, using the Quick Message, to agree on the exact meeting place.

  • The driver will wait 5 minutes for the user from the start time of the reservation.

  • The User will indicate pick-up point and time of departure, and will indicate pick-up point and time of return.

  • If the waiting time elapses and the User has not arrived, and if there has been no response from the User to the Quick Message, the Driver may terminate the trip and the cancellation fee will be charged.

  • If the waiting time has elapsed and the driver has not arrived, and if there has been no response from the driver to the Quick Message, the user will be able to finish the trip and the cancellation fee will NOT be charged. Please report the incident.

  • In some cases, the driver is requested to collaborate with the User to board or leave the vehicle for people with some limitation.

  • Tip, always use the Quick Message, this will give you more security and confidence, to know that at all times is being coordinated and meeting the expectations of our service.

Regular or Single Round Trip Reservations

Hourly Reservations

  •  

  • Hourly reservations are packages that include several stops.

  • In case of requiring the vehicle less time than the reserved time, the total value of the reserved rate will be paid, the full package price.

  • In case the time is extended outside the package time, each additional minute will be charged accordingly.

  • The driver will wait 15 minutes for the user from the start time of the reservation.

  • Cancellations free of charge on reservation requests, you can cancel before 30 minutes of the agreed time to pick you up.

  • If the waiting time elapses and the rider has not arrived, and if there has been no response from the rider to the Quick Message, the driver may terminate the trip and the cancellation fee will be charged.

  • If the waiting time has passed and the driver has not arrived, and if there has been no response from the Driver to the Quick Message, the User may complete the trip and the cancellation fee will NOT be charged. Please report the incident.

  • If requested, in some cases, the driver may open or close the door, this is at the request of the user. (The driver is suggested to take the initiative).

  • If requested, in some cases, the driver is requested to collaborate with the User, to board or leave the vehicle for people with some limitation.

  • Tip, always use the Quick Message, this will give you more security and confidence, to know that at all times is coordinated and meeting the expectations of our service.

Hourly Reservations

  • Pickup, Van and Bus Group Travel Conditions

  •  

  • Before requesting these services you should check if it is available in your State, City or Country.

  • Specific for how many people

  • Average age of the people to be transported.

  • The day and time of the reservation

  • Meeting point and final destination

  • If the trip is one way or round trip.

  • Reservations for these services must be made 48 hours in advance.

  • Cancellations without charge, must be made one hour before the indicated meeting time.

  • Otherwise, the cancellation fee will be charged to the Account Holder who requested the service.

  • If the waiting time elapses and the rider has not arrived, and if there has been no response from the rider to the Quick Message, the Driver may terminate the trip and the cancellation fee will be charged.

  • If the waiting time has elapsed and the driver has not arrived, and if there has been no response from the driver to the Quick Message, the user will be able to finish the trip and the cancellation fee will NOT be charged. Please report the incident.

  • Tip, always use the Quick Message, this will give you more security and confidence, to know that at all times is being coordinated and meeting the expectations of our service.

Pickup, Van and Bus Group Travel Conditions

Corporate Conditions

​Regular or Simple Corporate Reservations: For example, take you to the airport, pick you up at the time you indicate.

  •  

  • Night time surcharge.

  • Cancellations free of charge on reservation requests, you can cancel before 30 minutes before the agreed pick-up time.

  • For Corporation categories, to make a Simple Reservation, 1 hour before the requested pick-up time.

  • During peak periods, a surcharge will be added to the price calculated based on these rates, which varies according to demand.

  • Avoid cancellation fees by using the Quick Message to agree on the exact meeting place.

  • The driver will wait 5 minutes for the user from the start time of the reservation.

  • If the waiting time elapses and the user has not arrived, and if there has been no response from the User to the Quick Message, the Driver may terminate the trip and the cancellation fee WILL be charged.

  • If the waiting time elapses and the driver has not arrived, and if there has been no response from the Driver to the Quick Message, the User may terminate the trip and the cancellation fee will NOT be charged. Please report the incident.

  • If requested, in some cases, the driver may open or close the door, this is at the request of the user. (The driver is suggested to take the initiative).

  • If requested, in some cases, the driver is requested to collaborate with the User, to board or leave the vehicle for people with some limitation.

  • Tip, always use the Quick Message, this will give you more security and confidence, to know that at all times is coordinated and meeting the expectations of our service.

Corporate Conditions

Corporate Hourly Reservations

  •  

  • Hourly reservations are packages that include several stops.

  • In case of requiring the vehicle less time than the reserved time, the total value of the reserved rate will be paid, the full package price.

  • In case of extending the time out of the package time, each additional minute will be charged, or you can activate another package.

  • Cancellations are free of charge on reservation requests, you may cancel prior to 30 minutes before the agreed pick-up time.

  • Hourly rates only apply for trips within the urban perimeter.

  • Available with white plate vehicles.

  • The driver will wait 15 minutes for the user from the start time of the reservation.

  • If the waiting time elapses and the user has not arrived, and if there has been no response from the user to the Quick Message, the driver may terminate the trip and the cancellation fee will be charged.

  • If the waiting time elapses and the driver has not arrived, and if there has been no response from the driver to the Quick Message, the User may terminate the trip and the cancellation fee will NOT be charged. Please report the incident.

  • The rate does not include the cost of parking; these will be assumed by the user.

  • The user accepts that the contracted service is only for passenger transportation, and therefore shall refrain from requesting the driver messaging work, logistics, personal assistance without being inside the vehicle.

  • If requested, in some cases, the driver may open or close the door, this is at the request of the user, (It is suggested to the driver to take the initiative).

  • In some cases, the driver is requested to collaborate with the user to board or leave the vehicle for people with some limitation.

  • The driver perfectly well dressed in a formal manner (suit and tie) with a class A behavior, showing at all times a professional behavior, like a limousine driver.

  • In some cases, they are passengers going to important business events.

  • In some cases, it will transport people of high positions and exclusive representatives who need elegance and formality at all times, it will be used by users of higher economic income.

  • Keep in mind that every company that uses our services is looking for Punctuality, Distinction, Seriousness, Professionalism, Security and Elegance.

  • Tip, always use the Quick Message, this will give you more security and confidence, to know that at all times is coordinated and meeting the expectations of our service.

Corporate Hourly Reservations

  • Hourly Reservations, Deluxe Range, VIP, Limousine, Limousine

  • ​

  • Hourly reservations are packages that include several stops.

  • In case of requiring the vehicle less time than the reserved time, the total value of the reserved rate will be paid, the full package price.

  • In case of extending the time out of the package time, each additional minute will be charged, or you can activate another package.

  • Cancellations are free of charge on reservation requests, you may cancel prior to 30 minutes before the agreed pick-up time.

  • Hourly rates only apply for trips within the urban perimeter.

  • Available with white plate vehicles.

  • The driver will wait 15 minutes for the user from the start time of the reservation.

  • If the waiting time elapses and the user has not arrived, and if there has been no response from the user to the Quick Message, the driver may terminate the trip and the cancellation fee will be charged.

  • If the waiting time elapses and the driver has not arrived, and if there has been no response from the driver to the Quick Message, the User may terminate the trip and the cancellation fee will NOT be charged. Please report the incident.

  • The fare does not include the cost of parking; these will be assumed by the User.

  • The user accepts that the contracted service is only for passenger transportation, and therefore will refrain from asking the driver for messaging, logistics, personal assistance without being inside the vehicle.

  • If requested, in some cases, the driver may open or close the door, this is at the request of the user (It is suggested to the driver to take the initiative).

  • In some cases, the driver is requested to collaborate with the user to board or leave the vehicle for people with some limitation.

  • Formal driver's attire, professional driving, is a special service and with much higher rates.

  • The Deluxe (Luxury) Range, is aimed at people who want to travel with distinction, and stand out at all times, not only for the vehicle but also in the attention they will receive at all times of the trip, which is from boarding the vehicle to the final destination.

  • The passengers that take this service are passengers that go to corporate events, exclusive parties, private events, public events, where they will have a lot of attention from the public and/or media in some cases.

  • In some cases, they will transport people of high positions and exclusive representatives who need elegance and formality at all times, usually this Deluxe Range, Deluxe, will be used by users of higher economic income.

  • The vehicles for this Luxury Range have to be impeccable on the outside, and the interior has to be in leather or vinyl leather.

  • With the requirements of a perfect luxury vehicle, the drivers must be professionals, with commercial license and commercial insurance, issued in the city where they will provide the service.

  • Unless the city, state, or country does not require professional documentation for this line.

  • Oro Platform is governed by the guidelines, laws and security measures imposed by the law where we are operating.

  • The qualifications in this line, starts from the impeccable and luxurious vehicle, and the driver perfectly well dressed in a formal manner (suit and tie, in some cases if the client requires it, use of white gloves) with a class A behavior, showing at all times a professional conduct, very consistent with a limousine driver.

  • Tip, always use the Quick Message, this will give you more security and confidence, to know that at all times is coordinated and meeting the expectations of our service.

Hourly Reservations, Deluxe Range, VIP, Limousine, Limousine

Oro Conditions

 

  • Reservations must be made at least 1 hour in advance. In periods of higher demand, a supplement will be added to the price calculated on the basis of these rates, which varies according to demand. Free cancellations on immediate requests within 5 minutes after a vehicle accept your trip.

  • In the case of reservations 1 hour before the pick-up start time.

  • In any other case, the cancellation fee is charged, if there has been no communication by Quick Message with the passenger. 5 minutes courtesy wait only at the origin of the trip. Trips for destinations over 30 km out of the city are requested on the platform for Per Hour and multi-stop reservations.

         

Corporation Conditions

 

  • The night hour surcharge applies from 9:00 pm.

  • Free of charge cancellations before 5 minutes after a vehicle accepts your trip for the Corporation categories, to make a reservation 1 hour before the pick-up time, before the requested pick-up time.

  • In any other case, the cancellation fee is charged, if there has been no communication by Quick Message with the passenger, 5 minutes courtesy wait only at the origin of the trip.

 

Amarillo Conditions

 

  • Amarillo cab fares are automatically updated every time the competent transit authority for each city notifies its change. If after 5 minutes after the driver has arrived at the destination, and there has been no communication by Quick Message with the passenger, and he/she has not departed, the cancellation fee will be charged; for this category reservations are not available.

         

Oro Hourly Conditions Available only with Card payments

 

  • During the time that Oro per hours is available, unlimited stops can be made. In case of requiring the vehicle for less time than the reserved time, the total value of the reserved rate will be paid. If you require the vehicle for more than the reserved time, you must confirm availability with the driver. In case the driver agrees, each additional minute will be charged.

  • In the event that the reservation time is fulfilled and no additional waiting time has been agreed between the User and the Driver, the driver may terminate the trip.

  • Oro hourly rates only apply for trips within the urban.

  • In case of going out of this, the supplement and toll(s) of the corresponding zone(s) will be charged additionally. Reservations must be made at least 1 hour before pick-up time. Only available in white plate special service vans.

  • In Reservations: Cancellations free of charge in reservation requests, you can cancel before 30 minutes of the agreed time to pick you up. We suggest using Quick Message at all times, as everyone's time is Oro.

  • The driver will wait 15 minutes for the user from the start time of the reservation.

  • If time passes and the trip has not started, the driver may terminate the trip and the cancellation fee will be charged.

  • The rate does not include the cost of parking; these will be assumed by the user.

  • The driver will always wait inside the vehicle at any of the User's stops during the time Oro by the hour is available.

  • The user accepts that the contracted service is only for passenger transportation, and therefore will refrain from asking the driver for messaging, logistics, personal assistance without being inside the vehicle.

  • ​

It is important that you maintain constant communication for an accurate meeting with the Driver, you, Mr. User.

It is important that you maintain constant communication for an accurate meeting with the User, you Mr. driver.

Oro Conditions

How are travel costs calculated?

 Every time you book a trip with Oro, you will know in advance the estimated cost of your trip.

 This price is calculated at the time of consultation, taking into account the following factors*:

  • Price per kilometer: Calculates the fastest route from origin to destination.

  • Price per minute: Calculates the total travel time based on real-time traffic forecasts.

  • Service Processing Fee, safety and sustainability Charges calculated in relation to the entire trip.

  • Additional costs: Due to high demand, additional costs may apply to increase vehicle availability and/or for tolls included in the route.

 At the end of the trip, additional costs of your choice may apply, including:

 Not included in the price are stops (calculated based on the fastest distance between each stop), waiting times, charges not included in the original route, and child seats.

 To see the fares applicable to your city, visit our Pricing page and select your country and city.

 

Do prices ever change?

 When you request a trip with Oro, you will see an estimated cost* for your trip.

 However, the amount you end up being charged may be different if any of the following situations occur:

- If you make changes during your trip or end your trip outside of the location specified in your request.

  • If you make an unscheduled stop after your trip has begun.

  • If you exceed the waiting time.

  • If you travel on a toll road that is not included in the toll.

  • If you require a child seat, the price is not included.

  • If there is rain

  • If there is any public work and you have to change your route.

  • If there is an accident on the road and the traffic is diverted.

 It is a good idea to check if your origin and destination are well marked on the map.

 Otherwise, the estimates will not be reliable.

 

Also note that the price of your trip may change if your city incurs additional costs due to high demand.

 

What is the additional cost if demand is high?

To encourage drivers to be around when you need them most and reduce waiting times when ordering on Oro, we have introduced a surcharge that only applies during times of high demand.

 By entering your destination when requesting a trip with Oro, you will be able to see if your trip includes additional high demand costs will be shown at the time of request.

 Click on my trip to display the amount billed.

 This amount may vary depending on demand.

 Therefore, the price may be different on your next trip, but once calculated the estimated price cannot be changed (unless there is a change during the trip, such as a layover and unforeseen events beyond the driver's control).

 On the other hand, if you do not specify a destination when ordering in Oro, you will not know the price until you complete your trip and receive your invoice via email.

 

So, when do additional high demand costs occur?

 Basically, when many people request or demand the Oro service at the same time.

 For example, when it rains a lot, when there is an important event, on the weekend, etc.

 When the demand decreases, the prices are automatically normalized.

 

Completion Fee Service Processing, Safety and Sustainability Fee: What is it?

 The service processing, safety and sustainability fee is a separate fee that is added to each trip and is not included in the final price.

 But its purpose is, among other things, to improve the safety of applications, reduce environmental impact and invest in improving the regulatory framework of the industry.

 See the amount of service, safety and sustainability fees detailed on your travel receipts at any time.

 See our pricing page for more information on how to calculate travel costs in your city.

 

How fast is the Service, Safety and Sustainability processing fee?

  The Service, Safety and Sustainability processing fee is a separate fee that is added to each trip and is not included in the price until the end.

 

What are the additional costs due to high demand?

 To encourage drivers to be around when you need them most and to reduce waiting times when ordering Oro, we will increase the additional cost during times of high demand.

As long as you enter the destination and time when requesting your Oro trip, you will be able to see if there are additional costs, whether due to high demand or rain, the amount that will be charged will be reflected in the summary. This amount could change once the estimated price is calculated, i.e., the final total, and these changes could be in case there are any stops along the way, out of what was initially calculated.

Please go to my trip to show the amount invoiced after you have completed your trip.

 Remember, this amount may vary depending on demand.

 Therefore, the price may be different on your next trip, but once calculated the estimated price cannot be changed (unless there is a change during the trip, such as a stopover).

 On the other hand, if you do not specify a destination when ordering in Oro, you will not know the price until you complete your trip and receive your invoice via email.

 

So, when do you incur additional costs if demand is high?

 Basically, if many people order the Oro service at the same time.

 For example, when it rains a lot, when there is an important event, on the weekend, etc.

 When demand decreases, prices are automatically normalized.

How are travel costs calculated
bottom of page