Service & Guidelines
The Meeting Point Matters
Great trips begin with great coordination.
Using quick messages and in-app communication helps passengers and drivers connect more efficiently, reduces confusion, improves safety, and supports a smoother pickup experience.
Passenger Tip
When notified that your driver is nearby, please proceed to your selected meeting point and, when necessary, use the messaging feature to share your exact location.
Clear communication helps everyone enjoy a safer, faster, and more reliable experience.
Round Trips, Reservations & Out-of-Town Travel
Certain services may require a valid card payment method.
General Conditions
For cancellation fees to apply, drivers may be required to make a reasonable attempt to contact the passenger using ORO's Quick Message feature when available.
Likewise, passengers are encouraged to use Quick Messages to facilitate communication and help avoid misunderstandings regarding pickup locations.
Waiting Time Policy
Standard Daily Trips
Passengers receive 5 minutes of complimentary waiting time after the scheduled pickup time.
To help avoid cancellation fees, passengers are encouraged to communicate with their driver through the Quick Message feature whenever necessary.
Dynamic Pricing
During periods of increased demand, additional pricing adjustments may apply based on market conditions and service availability.
Any applicable adjustments will be displayed before the trip is confirmed.
Cancellations
Standard trip requests may be cancelled without charge within a limited period after a driver has accepted the request, subject to local policies and service conditions.
Pickup Coordination
To ensure a smooth pickup experience, passengers and drivers are encouraged to use the Quick Message feature to confirm the exact meeting point when necessary.
Driver Waiting Time
Drivers may wait up to 5 minutes after arriving at the designated pickup location.
If the passenger does not arrive within the waiting period and no response has been received through available communication channels, a cancellation fee may apply.
Driver No-Show Situations
If the driver does not arrive within a reasonable time and is unresponsive through available communication channels, passengers may cancel the trip without a cancellation fee where applicable.
Passengers are encouraged to report such incidents through the platform.
Accessibility & Assistance
Where appropriate and permitted by local regulations, drivers may provide reasonable assistance to passengers who require support when entering or exiting the vehicle.
Recommended Best Practice
Use Quick Messages whenever possible.
Clear communication helps passengers and drivers coordinate efficiently, reduces confusion, improves safety, and contributes to a smoother pickup experience.
Yellow Service Conditions
Requesting a Trip
Trips can be requested using voice commands or by entering trip details manually through the ORO platform.
Regulated Taxi Fares
Yellow Service fares are based on the applicable rates established by the relevant local transportation authorities.
Fare updates may be implemented whenever officially required by the jurisdiction in which the service operates.
Waiting Time
Drivers may wait up to 5 minutes after arriving at the designated pickup location.
If the waiting period expires and the passenger has not arrived or responded through available communication channels, a cancellation fee may apply where permitted.
Driver No-Show Situations
If the driver does not arrive within a reasonable time and remains unresponsive through available communication channels, passengers may cancel the trip without a cancellation fee where applicable.
Passengers are encouraged to report such incidents through the platform.
Reservations
Advance reservations are not currently available for the Yellow Service category.
Service availability is based on real-time driver availability.
Recommended Best Practice
We encourage passengers and drivers to use the Quick Message feature whenever needed.
Clear communication helps improve coordination, reduces confusion, enhances safety, and contributes to a faster and more reliable pickup experience.
Round-Trip Services Card Payment Required
Round-trip services require a valid card payment method at the time of booking.
Standard Round-Trip Services
Requesting a Trip
Trips can be requested using voice commands or by entering trip details manually through the ORO platform.
Dynamic Pricing
During periods of increased demand, additional pricing adjustments may apply based on market conditions and service availability.
Any applicable adjustments will be displayed before the trip is confirmed.
Cancellations
Standard trip requests may be canceled without charge within the applicable cancellation window, subject to local policies and service conditions.
Pickup Coordination
To help ensure a smooth pickup experience, passengers and drivers are encouraged to use the Quick Message feature to confirm meeting locations whenever necessary.
Waiting Time
Drivers may provide up to 5 minutes of complimentary waiting time at the initial pickup location.
If the passenger does not arrive within the waiting period and no response is received through available communication channels, a cancellation fee may apply where permitted.
Driver No-Show Situations
If the driver does not arrive within a reasonable time and remains unresponsive through available communication channels, passengers may cancel the trip without a cancellation fee where applicable.
Passengers are encouraged to report such incidents through the platform.
Return Trip Service
Passengers may schedule a round-trip service by providing the pickup location, destination, and expected return time.
The driver may remain available for the return portion of the trip, subject to the service conditions agreed upon at the time of booking.
Accessibility & Assistance
Where appropriate and permitted by local regulations, drivers may provide reasonable assistance to passengers who require support when entering or exiting the vehicle.
Recommended Best Practice
We encourage passengers and drivers to use the Quick Message feature whenever needed.
Clear communication helps improve coordination, reduce confusion, enhance safety, and create a smoother travel experience for everyone.
Out-of-City Trips
One-Way & Round-Trip Services
Out-of-city trips are available for destinations located beyond the applicable urban service area.
Additional charges such as tolls, surcharges, and other applicable fees may apply depending on the route, distance, and local regulations.
Hourly Reservations
Hourly bookings are designed as service packages that may include multiple stops during the reservation period.
If the service is used for less time than originally reserved, the full reserved package price will apply.
If additional time is required beyond the reserved package, passengers may extend the reservation subject to availability. Additional charges may apply for extra time.
Reservation Cancellations
Reserved trips may be canceled without charge up to 30 minutes before the scheduled pickup time, subject to applicable service policies.
One-Way Trips
Passengers may also choose a one-way service option.
One-way trips are priced according to the applicable fare structure, which may include:
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Base Fare
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Time
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Distance
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Applicable Surcharges
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Tolls
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Other fees permitted by local regulations
Vehicle Availability
Availability of specific vehicle categories may vary by city, region, or country.
Certain premium and long-distance services may be available only through qualified vehicle categories where permitted.
Waiting Time
For scheduled reservations, drivers may provide up to 15 minutes of complimentary waiting time after the scheduled pickup time.
For standard on-demand trips, drivers may provide up to 5 minutes of complimentary waiting time after arrival.
If the waiting period expires and no response is received through available communication channels, a cancellation fee may apply where permitted.
Driver No-Show Situations
If the driver does not arrive within a reasonable time and remains unresponsive through available communication channels, passengers may cancel the trip without a cancellation fee where applicable.
Passengers are encouraged to report such incidents through the platform.
Round-Trip Scheduling
Passengers may specify:
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Pickup location
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Departure time
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Return location
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Expected return time
Service availability is subject to driver acceptance and booking conditions.
Parking Fees
Parking fees are not included in the fare and remain the responsibility of the passenger when applicable.
Service Scope
The service is intended exclusively for passenger transportation.
Passengers should not request delivery services, courier services, personal errands, or other activities outside the scope of passenger transportation unless specifically offered through a separate ORO service category.
Accessibility & Assistance
Where appropriate and permitted by local regulations, drivers may provide reasonable assistance to passengers who require support when entering or exiting the vehicle.
Professional Service Standards
Certain reservations may involve business meetings, corporate events, special occasions, executive transportation, or other premium travel needs.
Drivers participating in premium service categories are expected to maintain a professional appearance, courteous behavior, punctuality, and a high standard of customer service.
Dress standards may vary depending on local requirements and passenger preferences.
Premium Experience
Many passengers choose these services because they value:
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Punctuality
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Professionalism
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Safety
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Reliability
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Comfort
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Discretion
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Exceptional Service
ORO is committed to supporting an experience that reflects these expectations whenever possible.
Recommended Best Practice
We encourage passengers and drivers to use the Quick Message feature whenever needed.
Clear communication helps improve coordination, reduce misunderstandings, enhance safety, and create a smoother travel experience for everyone.
Reservation Services Card Payment Required
Complimentary Waiting Time
Standard Reservations 5 minutes after the scheduled pickup time.
Hourly Reservations 15 minutes after the scheduled pickup time.
Corporate Reservations 15 minutes after the scheduled pickup time.
VIP & Limousine Reservations 15 minutes after the scheduled pickup time.
Travel Made Simple
ORO reservation services are designed to provide flexibility, convenience, and peace of mind.
Our waiting time policy helps ensure a smooth pickup experience while respecting the schedules of both passengers and drivers.
Standard Reservations
One-Way Service
Whether you're heading to the airport, a medical appointment, an important meeting, or any scheduled activity, booking in advance helps ensure a smooth and reliable travel experience.
Reserve ahead of time and enjoy the peace of mind of knowing your driver will be ready when you need them.
Booking Requirements
Reservations must be made at least 1 hour before the desired pickup time.
During periods of increased demand, additional charges may apply based on market conditions and service availability.
Cancellation Policy
Reservations may be canceled without charge up to 30 minutes before the scheduled pickup time, subject to applicable service policies.
Meeting Point Coordination
To help ensure a smooth pickup experience, passengers and drivers are encouraged to use the Quick Message feature to confirm the exact meeting location.
Clear communication helps reduce misunderstandings and avoid unnecessary cancellation fees.
Waiting Time
Drivers may provide up to 5 minutes of complimentary waiting time after the scheduled reservation time.
If the waiting period expires and no response is received from the passenger through available communication channels, a cancellation fee may apply where permitted.
Driver Delays
If the driver does not arrive within a reasonable time and remains unresponsive through available communication channels, passengers may cancel the reservation without a cancellation fee where applicable.
Passengers are encouraged to report any such incidents through the platform.
Accessibility Assistance
Where appropriate and permitted by local regulations, drivers may provide reasonable assistance to passengers who require support when entering or exiting the vehicle.
Recommended Best Practice
Using the Quick Message feature helps passengers and drivers stay connected, improve coordination, enhance safety, and create a smoother travel experience for everyone.
Round-Trip Reservations
Scheduled Pickup & Return Service
Round-trip reservations are ideal for appointments, business meetings, personal errands, airport transfers, and other activities where you need transportation to your destination and back.
Enjoy the convenience of planning your entire journey in advance.
Booking Requirements
Reservations must be made at least 1 hour before the desired pickup time.
During periods of increased demand, additional charges may apply based on market conditions and service availability.
Cancellation Policy
Reservations may be canceled without charge up to 30 minutes before the scheduled pickup time, subject to applicable service policies.
Meeting Point Coordination
To help ensure a smooth pickup experience, passengers and drivers are encouraged to use the Quick Message feature to confirm the exact meeting location.
Clear communication helps reduce misunderstandings and avoid unnecessary cancellation fees.
Waiting Time
Drivers may provide up to 5 minutes of complimentary waiting time after the scheduled reservation time.
If the waiting period expires and no response is received from the passenger through available communication channels, a cancellation fee may apply where permitted.
Return Trip Information
Passengers must provide:
• The pickup location and departure time for the outbound trip.
• The pickup location and scheduled time for the return trip.
Providing accurate information helps ensure a smooth and timely travel experience.
Driver Delays
If the driver does not arrive within a reasonable time and remains unresponsive through available communication channels, passengers may cancel the reservation without a cancellation fee where applicable.
Passengers are encouraged to report any such incidents through the platform.
Accessibility Assistance
Where appropriate and permitted by local regulations, drivers may provide reasonable assistance to passengers who require support when entering or exiting the vehicle.
Recommended Best Practice
Using the Quick Message feature helps passengers and drivers stay connected, improve coordination, enhance safety, and create a smoother travel experience for everyone.
Hourly Reservations
Flexible Transportation on Your Schedule
Hourly Reservations are designed for passengers who require transportation with multiple stops, business meetings, appointments, events, shopping trips, or flexible travel throughout the day.
Enjoy the convenience of having a dedicated driver available during your reserved time.
Service Duration
Hourly Reservations are sold as time-based packages.
If the vehicle is used for less time than originally reserved, the full package price will still apply.
If the reservation exceeds the purchased package duration, additional charges may apply based on the extra time used.
Waiting Time
Drivers may provide up to 15 minutes of complimentary waiting time after the scheduled reservation start time.
Cancellation Policy
Reservations may be canceled without charge up to 30 minutes before the scheduled pickup time, subject to applicable service policies.
Passenger No-Show
If the waiting period expires and no response is received from the passenger through available communication channels, the driver may end the reservation and a cancellation fee may apply where permitted.
Driver Delays
If the driver does not arrive within a reasonable time and remains unresponsive through available communication channels, passengers may cancel the reservation without a cancellation fee where applicable.
Passengers are encouraged to report any such incidents through the platform.
Premium Service Assistance
When appropriate and upon request, drivers may assist passengers by opening or closing vehicle doors as part of the service experience.
Accessibility Assistance
Where appropriate and permitted by local regulations, drivers may provide reasonable assistance to passengers who require support when entering or exiting the vehicle.
Recommended Best Practice
Using the Quick Message feature helps passengers and drivers stay connected, improve coordination, enhance safety, and create a smoother travel experience for everyone.
Clear communication helps ensure that your reservation proceeds exactly as planned.
Group Transportation, Van & Bus Services
Service Conditions
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Please verify whether these services are available in your state, city, or country before making a reservation.
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To help us coordinate your trip efficiently, please provide:
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• The number of passengers traveling.
• The approximate age range of passengers.
• The date and time of the reservation.
• The pickup location and final destination.
• Whether the service is one-way or round-trip.
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Advance Booking Requirements
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Reservations for Van, Bus, Group Transportation, and Pickup Services must be made at least 48 hours in advance.
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Advance scheduling helps ensure vehicle availability and proper trip coordination.
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Cancellation Policy
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Reservations may be canceled without charge up to 1 hour before the scheduled pickup time, subject to applicable service policies.
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After this period, a cancellation fee may apply to the account holder who requested the service.
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Passenger No-Show
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If the waiting period expires and no response is received from the passenger through available communication channels, the driver may end the reservation and a cancellation fee may apply where permitted.
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Driver Delays
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If the driver does not arrive within a reasonable time and remains unresponsive through available communication channels, passengers may cancel the reservation without a cancellation fee where applicable.
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Passengers are encouraged to report any such incidents through the platform.
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Recommended Best Practice
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Using the Quick Message feature helps passengers and drivers stay connected, improve coordination, enhance safety, and create a smoother travel experience for everyone.
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Clear communication helps ensure that every trip begins on time and according to plan.
Corporate Service Conditions
Corporate Transportation Solutions
Corporate Services are designed for business travel, executive transportation, airport transfers, client visits, meetings, conferences, and other professional transportation needs.
Passengers may schedule transportation in advance and select the preferred pickup time for their trip.
Booking Requirements
For standard corporate reservations, bookings should be made at least 1 hour before the desired pickup time.
Availability may vary by location and service category.
Pricing
Additional charges may apply for late-night service, special requests, extended waiting times, tolls, parking fees, or other applicable expenses.
During periods of increased demand, additional pricing adjustments may apply based on market conditions and service availability.
Any applicable charges will be displayed or communicated before the trip is confirmed whenever possible.
Cancellation Policy
Corporate reservations may be canceled without charge up to 30 minutes before the scheduled pickup time, subject to applicable service policies.
Meeting Point Coordination
To help ensure a smooth pickup experience, passengers and drivers are encouraged to use the Quick Message feature to confirm the exact meeting location.
Clear communication helps reduce misunderstandings and avoid unnecessary cancellation fees.
Waiting Time
Drivers may provide up to 5 minutes of complimentary waiting time after the scheduled pickup time.
If the waiting period expires and no response is received from the passenger through available communication channels, a cancellation fee may apply where permitted.
Driver Delays
If the driver does not arrive within a reasonable time and remains unresponsive through available communication channels, passengers may cancel the reservation without a cancellation fee where applicable.
Passengers are encouraged to report any such incidents through the platform.
Professional Service Standards
For certain corporate and executive services, drivers may provide an enhanced service experience, including professional presentation, courtesy assistance, and support with passenger needs when appropriate.
Accessibility Assistance
Where appropriate and permitted by local regulations, drivers may provide reasonable assistance to passengers who require support when entering or exiting the vehicle.
Recommended Best Practice
Using the Quick Message feature helps passengers and drivers stay connected, improve coordination, enhance safety, and create a smoother travel experience for everyone.
Clear communication helps ensure that every trip begins on time and according to plan.
Corporate Hourly Reservations
Executive Transportation on Your Schedule
Corporate Hourly Reservations are designed for business meetings, executive travel, corporate events, client visits, roadshows, conferences, and other professional transportation needs requiring multiple stops throughout the day.
A dedicated vehicle and driver remain available during the reserved service period.
Service Packages
Hourly Reservations are offered as time-based service packages and may include multiple stops within the service area.
If the vehicle is used for less time than originally reserved, the full package price will still apply.
If additional time is required beyond the reserved package, extra charges may apply based on the additional time used, or a new package may be activated, subject to availability.
Service Area
Hourly Reservation packages generally apply to transportation services operating within the local metropolitan service area.
Availability and service conditions may vary by city, state, or country.
Vehicle Availability
This service may only be available through eligible vehicles authorized for the applicable service category and jurisdiction.
Cancellation Policy
Reservations may be canceled without charge up to 30 minutes before the scheduled pickup time, subject to applicable service policies.
Waiting Time
Drivers may provide up to 15 minutes of complimentary waiting time after the scheduled reservation start time.
If the waiting period expires and no response is received from the passenger through available communication channels, a cancellation fee may apply where permitted.
Driver Delays
If the driver does not arrive within a reasonable time and remains unresponsive through available communication channels, passengers may cancel the reservation without a cancellation fee where applicable.
Passengers are encouraged to report any such incidents through the platform.
Additional Expenses
Parking fees, tolls, venue access fees, and other third-party expenses are not included unless expressly stated and may be charged separately where applicable.
Scope of Service
The service is intended exclusively for passenger transportation.
Passengers may not require drivers to perform courier services, logistics operations, personal errands, or other activities unrelated to passenger transportation unless specifically offered as part of a separate authorized service.
Executive Service Experience
For certain corporate and executive reservations, drivers may provide enhanced professional service standards, including:
• Professional business attire when appropriate.
• Courtesy assistance upon request.
• Support with passenger boarding and exiting when appropriate.
• A professional and respectful service experience throughout the trip.
Accessibility Assistance
Where appropriate and permitted by local regulations, drivers may provide reasonable assistance to passengers who require support when entering or exiting the vehicle.
Designed for Business
Many corporate reservations involve executive travelers, business leaders, conference attendees, VIP guests, and professional delegations who value reliability, punctuality, discretion, professionalism, safety, and comfort.
Our goal is to help create a transportation experience that reflects those expectations.
Recommended Best Practice
Using the Quick Message feature helps passengers and drivers stay connected, improve coordination, enhance safety, and create a smoother travel experience for everyone.
Clear communication helps ensure that every reservation begins on time and according to plan.
Deluxe, VIP & Limousine Hourly Reservations
Luxury Transportation Designed Around You
Deluxe, VIP, and Limousine Hourly Reservations are premium transportation services designed for passengers who value comfort, professionalism, discretion, and exceptional attention to detail.
These services are ideal for executive travel, corporate events, special occasions, private celebrations, airport transfers, public appearances, and other premium transportation needs.
Service Packages
Hourly Reservations are offered as time-based service packages and may include multiple stops during the reservation period.
If the vehicle is used for less time than originally reserved, the full package price will still apply.
If additional time is required beyond the reserved package, additional charges may apply based on the extra time used, or a new package may be activated, subject to availability.
Cancellation Policy
Reservations may be canceled without charge up to 30 minutes before the scheduled pickup time, subject to applicable service policies.
Service Area
Hourly Reservation packages generally apply to transportation services operating within the local metropolitan service area.
Availability may vary by city, state, or country.
Waiting Time
Drivers may provide up to 15 minutes of complimentary waiting time after the scheduled reservation start time.
If the waiting period expires and no response is received through available communication channels, a cancellation fee may apply where permitted.
Driver Delays
If the driver does not arrive within a reasonable time and remains unresponsive through available communication channels, passengers may cancel the reservation without a cancellation fee where applicable.
Passengers are encouraged to report any such incidents through the platform.
Additional Expenses
Parking fees, tolls, venue access fees, and other third-party expenses are not included unless expressly stated and may be charged separately where applicable.
Scope of Service
The service is intended exclusively for passenger transportation.
Passengers may not require drivers to perform courier services, logistics operations, personal errands, or other activities unrelated to passenger transportation unless specifically offered as part of a separate authorized service.
Luxury Service Standards
Deluxe, VIP, and Limousine services are designed for passengers seeking a premium travel experience distinguished by professionalism, comfort, discretion, and attention to detail.
Passengers may choose these services for:
• Corporate meetings and executive travel
• Private events and celebrations
• Special occasions
• Airport transfers
• Public appearances and media events
• Luxury personal transportation
Vehicle Standards
Vehicles participating in Deluxe, VIP, and Limousine categories are expected to maintain high standards of cleanliness, comfort, presentation, and overall condition.
Vehicle eligibility requirements may vary by city, state, country, and applicable regulations.
Professional Driver Standards
Drivers participating in premium service categories are expected to maintain a professional appearance, courteous behavior, safe driving practices, and exceptional customer service.
Professional attire may be required depending on the service category, local requirements, or passenger preferences.
Where required by law, drivers must maintain the appropriate licenses, permits, registrations, and insurance necessary to provide transportation services.
Accessibility Assistance
Where appropriate and permitted by local regulations, drivers may provide reasonable assistance to passengers who require support when entering or exiting the vehicle.
Compliance
The ORO platform operates in accordance with applicable laws, regulations, licensing requirements, and safety standards in each jurisdiction where services are offered.
The ORO Premium Experience
Passengers who choose Deluxe, VIP, and Limousine services often value:
• Professionalism
• Elegance
• Reliability
• Discretion
• Comfort
• Safety
• Punctuality
• Exceptional Service
Our goal is to provide an experience that reflects these expectations from pickup to destination.
Recommended Best Practice
Using the Quick Message feature helps passengers and drivers stay connected, improve coordination, enhance safety, and create a smoother travel experience for everyone.
Clear communication helps ensure that every reservation begins on time and according to plan.
ORO Service Conditions
Reservations must be made at least 1 hour in advance.
During periods of higher demand, additional pricing adjustments may apply.
For immediate ride requests, cancellations are free of charge within 5 minutes after a driver accepts the trip.
For scheduled reservations, cancellations are free of charge up to 1 hour before the scheduled pickup time.
A cancellation fee may apply if the passenger and driver have not communicated through the Quick Message feature.
Drivers may provide up to 5 minutes of complimentary waiting time at the pickup location.
Trips exceeding 30 km (18.6 miles) outside the city may be available through Hourly Reservations or Multi-Stop services, subject to local availability.
Corporate Service Conditions
Night-time surcharges may apply beginning at 9:00 PM, subject to local regulations.
For immediate ride requests, cancellations are free of charge within 5 minutes after a driver accepts the trip.
Corporate reservations should generally be scheduled at least 1 hour before the requested pickup time.
A cancellation fee may apply if no communication has occurred through the Quick Message feature.
Drivers may provide up to 5 minutes of complimentary waiting time at the pickup location.
Yellow Taxi Service Conditions
Yellow Taxi fares are automatically updated whenever the applicable local transportation authority publishes fare adjustments.
If the driver arrives at the pickup location and the passenger does not appear within 5 minutes, and no communication has occurred through the Quick Message feature, a cancellation fee may apply.
Scheduled reservations are generally not available for this service category.
ORO Hourly Service Conditions
Card Payment Required
ORO Hourly is designed for passengers who require flexible transportation with multiple stops throughout the reservation period.
Unlimited stops may be available during the reserved service time.
If the vehicle is used for less time than originally reserved, the full package price will still apply.
If additional time is needed beyond the reserved package, availability must be confirmed with the driver. Additional charges may apply for the extended time.
If the reserved time expires and no extension has been agreed upon, the driver may end the service.
Hourly rates generally apply within the local metropolitan service area.
Additional tolls, surcharges, and applicable fees may apply when traveling beyond the service area.
Reservations must generally be made at least 1 hour before pickup.
Availability may be limited to eligible vehicles authorized for this service category.
For reservations, cancellation fees may apply when cancellations occur within 30 minutes of the scheduled pickup time.
Drivers may provide up to 15 minutes of complimentary waiting time after the reservation start time.
If the waiting period expires and the trip has not begun, the driver may cancel the reservation and applicable cancellation fees may apply.
Parking fees are not included and remain the responsibility of the passenger.
During active hourly reservations, drivers generally remain available for the passenger throughout the reserved service period.
The service is intended exclusively for passenger transportation. Passengers may not require drivers to perform courier services, logistics operations, personal errands, or unrelated tasks unless specifically offered as a separate authorized service.
Communication Matters
Passengers are encouraged to maintain clear communication with their driver to ensure a smooth and accurate pickup experience.
Drivers are encouraged to maintain clear communication with passengers to help ensure a safe, efficient, and professional service experience.
Recommended Best Practice
Use the Quick Message feature whenever possible. Clear communication helps reduce misunderstandings, improves coordination, enhances safety, and contributes to a better experience for both passengers and drivers.
Service, Safety & Sustainability Fee
A fee dedicated to maintaining the platform, supporting technology improvements, enhancing safety tools, and funding sustainability initiatives.
Tolls and Applicable Additional Charges
Additional charges may apply when toll roads or other authorized route-related costs are incurred during the trip.
High-Demand Pricing Adjustments
At certain times, a temporary pricing adjustment may apply to encourage vehicle availability and help reduce passenger wait times.
Costs That May Be Incurred During the Trip
The final fare may differ from the original estimate when circumstances such as the following occur:
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Destination changes requested by the passenger.
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Additional stops not included in the original request.
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Waiting times beyond those included in the service.
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Required detours caused by accidents, road closures, or public works projects.
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Use of toll roads not included in the original estimate.
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Requests for child safety seats or other special services available in certain cities.
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Exceptional weather conditions that significantly affect traffic and mobility.
For this reason, we recommend carefully reviewing your pickup and destination locations before confirming your trip.
Can Prices Change?
Yes.
The fare displayed when requesting a trip is an estimate calculated at the time of the request.
Once the trip has begun, the fare may only change if operational circumstances or additional passenger requests occur.
Examples include:
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Requested route changes.
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A destination different from the one originally entered.
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Additional stops.
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Extended waiting times.
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Additional toll charges.
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Supplemental services requested during the trip.
High-Demand Surcharge
During periods of increased demand, a temporary pricing adjustment may apply.
This helps:
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Increase driver availability.
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Reduce passenger wait times.
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Maintain service reliability.
The platform will notify you of any applicable adjustment before you confirm your trip.
Examples of situations that may trigger a high-demand surcharge include:
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Heavy rainfall.
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Large public events.
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Peak travel periods.
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Holidays and special celebrations.
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Unusual traffic congestion.
When demand returns to normal levels, pricing automatically adjusts accordingly.
Service, Safety & Sustainability Fee
The Service, Safety & Sustainability Fee is a separate charge applied to each trip.
Its purpose includes:
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Enhancing platform safety features.
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Maintaining and improving technology systems.
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Strengthening prevention, assistance, and support programs.
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Supporting environmental sustainability initiatives.
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Adapting the platform to applicable regulatory requirements.
Where permitted by law, this fee will be itemized on trip receipts and electronic invoices.
Billing Transparency
Before confirming a trip, passengers will be able to view:
✓ Estimated trip fare
✓ Applicable surcharges
✓ Known costs associated with the trip at the time of booking
At the end of the trip, passengers will receive a final breakdown of charges based on the actual services provided.
Important Notice
The final amount shown on your receipt may differ from the estimated fare if the trip is modified, extraordinary traffic or mobility conditions occur, or additional authorized charges are incurred and communicated through the platform.