ACCESSIBILITY, VOICE TECHNOLOGY & ARTIFICIAL INTELLIGENCE POLICY

Global Accessibility, Inclusion, Voice Interaction & AI Compliance Framework

ORO TECHNOLOGIES LLC

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Last Updated: May 2026
Effective Immediately

This Accessibility, Voice Technology & Artificial Intelligence Policy (the “Policy”) constitutes a legally binding global compliance framework governing the accessibility architecture, voice-enabled systems, artificial intelligence functionalities, assistive technologies, automated interaction environments, and inclusion standards implemented and operated by ORO TECHNOLOGIES LLC, a company organized under the laws of the State of Florida, United States of America, together with its subsidiaries, affiliates, controlled entities, independent operators, contractors, licensors, technology providers, and authorized partners operating worldwide (collectively, “ORO,” the “Company,” the “Platform,” or the “ORO Corporate Group”).

This Policy establishes the official legal, technological, operational, and compliance standards applicable to all voice-first and accessibility-related functionalities integrated into the Platform and forms an integral component of ORO’s global legal architecture.

This Policy shall be interpreted in conjunction with the Platform’s Terms and Conditions, Privacy Policy, Community Standards, Safety Policies, Data Governance Frameworks, Driver Terms, and any additional legal instruments governing use of the Platform. In the event of conflict, the Platform Terms and Conditions and mandatory applicable law shall prevail to the maximum extent legally permitted.

By accessing, downloading, registering for, interacting with, or using the Platform in any capacity, users expressly acknowledge and agree that voice interaction systems, accessibility technologies, assistive functionalities, and artificial intelligence processing mechanisms constitute core operational components of the Platform and are essential to the functioning of ORO’s digital ecosystem.

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1. GLOBAL APPLICABILITY, CORPORATE STRUCTURE AND ACCESSIBILITY POSITIONING

This Policy applies globally to all individuals and entities interacting with the Platform ecosystem, including but not limited to:

• passengers

• drivers

• couriers

• customers

• independent providers

• corporate users

• contractors

• developers

• accessibility-dependent users

• elderly individuals

• persons with disabilities

• third-party service providers

• technology partners

• affiliates

• any third parties interacting with the Platform or related systems

ORO operates under a globally distributed holding and compliance structure in which affiliated entities may operate independently under local regulatory obligations while utilizing shared technological infrastructure, centralized accessibility architecture, voice-processing systems, artificial intelligence environments, and compliance standards.

Accessibility and inclusion are integrated into the operational structure of the Platform as foundational technological principles and not as optional or secondary features.

Nothing in this Policy shall be interpreted as creating specialized healthcare, caregiving, supervision, fiduciary, transportation safety, or emergency-response obligations beyond those expressly required under applicable law.

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1.1 NO RELIANCE ON ACCESSIBILITY TECHNOLOGIES

Users expressly acknowledge and agree that accessibility technologies, voice-enabled systems, artificial intelligence functionalities, automated interaction environments, and inclusion-oriented features made available through the Platform are supplementary technological tools only and shall not be relied upon as substitutes for human judgment, supervision, emergency assistance, healthcare services, caregiving support, transportation safety verification, or legally required accessibility accommodations.

Users further acknowledge that individual capabilities, disabilities, medical conditions, cognitive limitations, environmental conditions, technological restrictions, and third-party service variables may materially affect Platform performance and accessibility outcomes.

To the maximum extent permitted by applicable law, ORO disclaims any liability arising from user reliance on automated accessibility systems, AI-generated outputs, voice recognition technologies, or inclusion-related functionalities beyond the scope of the Platform’s intended technological purpose.

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2. ACCESSIBILITY-FIRST ARCHITECTURE AND UNIVERSAL INCLUSION FRAMEWORK

ORO operates under a voice-first, accessibility-first, and inclusion-centered technology model designed to facilitate digital participation for users regardless of age, disability status, literacy level, motor limitations, sensory limitations, cognitive conditions, or technological familiarity.

The Platform may incorporate:

• voice navigation systems

• speech recognition technologies

• speech-to-text systems

• text-to-speech functionality

• AI-powered intent recognition

• hands-free operational systems

• simplified interaction flows

• accessibility-oriented user interfaces

• assistive interaction technologies

• contextual communication systems

The Platform is specifically designed to support accessibility-dependent individuals, including:

• elderly users

• visually impaired users

• users with limited mobility

• individuals with cognitive limitations

• users with reduced digital literacy

• individuals requiring hands-free operation

ORO continuously evaluates and improves accessibility performance using commercially reasonable technological, operational, and compliance standards consistent with evolving industry practices.

However, accessibility compatibility may vary depending on:

• device limitations

• operating systems

• third-party integrations

• network conditions

• hardware compatibility

• regional technological restrictions

• environmental interference

• assistive technology variations

Accordingly, ORO does not guarantee universal compatibility across all systems, devices, environments, or assistive technologies.

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3. ADA, WCAG, INTERNATIONAL ACCESSIBILITY AND REGULATORY ALIGNMENT

The Platform is designed to align, where commercially and technologically feasible, with recognized accessibility principles and regulatory standards, including but not limited to:

• the Americans with Disabilities Act (ADA)

• WCAG 2.1 and subsequent versions

• applicable U.S. federal and state accessibility regulations

• international accessibility frameworks

• digital inclusion standards

• assistive technology interoperability principles

ORO applies commercially reasonable efforts to maintain accessibility-oriented development standards involving:

• perceivability

• operability

• understandability

• robustness

• adaptive interaction functionality

• voice-assisted usability

• compatibility with assistive technologies

Nothing in this Policy shall be interpreted as:

• a guarantee of uninterrupted accessibility

• certification of universal compliance in every jurisdiction

• representation that all features will function identically across devices

• admission of heightened legal duty beyond applicable law

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4. VOICE-FIRST TECHNOLOGY AND HUMAN–MACHINE INTERACTION SYSTEMS

The Platform operates under a voice-first technological architecture designed to facilitate natural language interaction between users and the Platform ecosystem.

Voice-enabled systems may include:

• voice recognition

• speech interpretation

• contextual AI processing

• intent analysis

• natural language processing

• speech-to-text conversion

• automated response generation

• conversational interaction environments

• accessibility automation systems

Users expressly acknowledge and agree that voice technologies are inherently probabilistic and subject to technical, environmental, linguistic, and operational limitations.

Performance may be affected by:

• accents

• dialects

• speech impairments

• environmental noise

• internet connectivity

• microphone quality

• device limitations

• latency

• signal interference

• AI processing variability

• language inconsistencies

• third-party operating system behavior

Accordingly, ORO does not guarantee:

• error-free interpretation

• uninterrupted processing

• successful command execution

• contextual accuracy

• perfect transcription

• real-time synchronization

• uninterrupted accessibility performance

To the maximum extent permitted by law, ORO disclaims liability arising from:

• misinterpretation of commands

• delayed responses

• failed recognition

• unintended activations

• accessibility limitations

• incorrect AI outputs

• operational interruptions

• system-generated inaccuracies

provided the systems operate within commercially reasonable technological standards.

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5. ARTIFICIAL INTELLIGENCE PROCESSING AND AUTOMATED SYSTEMS

The Platform may utilize artificial intelligence, machine learning models, automated systems, and algorithmic processing environments for purposes including:

• accessibility optimization

• operational automation

• fraud prevention

• user interaction analysis

• contextual interpretation

• safety monitoring

• system performance improvement

• communication facilitation

• service coordination

AI systems may process:

• voice inputs

• text-based communications

• behavioral interaction signals

• device metadata

• contextual usage patterns

• accessibility-related interaction data

Such processing is conducted solely for operational, safety, accessibility, compliance, fraud prevention, and service-related purposes.

ORO does not guarantee that AI systems will operate without:

• inaccuracies

• hallucinations

• delays

• incomplete outputs

• contextual misunderstandings

• operational interruptions

Users acknowledge that automated systems may operate without direct human review or intervention where legally permissible.

Nothing in this Policy shall be interpreted as creating obligations for human oversight beyond applicable legal requirements.

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5.1 THIRD-PARTY TECHNOLOGY INFRASTRUCTURE DISCLAIMER

The Platform may depend on third-party infrastructure, including but not limited to cloud computing services, telecommunications networks, operating systems, device manufacturers, artificial intelligence providers, accessibility engines, voice-processing technologies, APIs, mapping systems, hosting providers, and external software environments.

ORO does not control and shall not be responsible for interruptions, inaccuracies, delays, outages, incompatibilities, security incidents, accessibility limitations, or operational failures arising from third-party technological infrastructure.

Users acknowledge that the functionality, availability, and performance of voice-based and accessibility-related systems may be affected by factors outside ORO’s reasonable control.

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5.2 NO AUTOMATED DECISION-MAKING GUARANTEE

Artificial intelligence systems, machine learning models, automated workflows, algorithmic tools, and voice-processing technologies utilized by ORO are designed to assist operational functionality, accessibility, fraud prevention, safety analysis, platform integrity, and service optimization.

Users acknowledge and agree that automated systems may contribute to recommendations, risk assessments, prioritization mechanisms, accessibility adaptations, fraud detection activities, content moderation processes, account reviews, or operational workflows.

However, nothing in the Platform shall be interpreted as guaranteeing that decisions affecting users are made exclusively by automated systems.

Where required by applicable law, ORO may implement human review processes, appeal mechanisms, compliance safeguards, or additional verification procedures.

To the maximum extent permitted by law, users acknowledge that automated systems may produce different outputs, recommendations, classifications, or interpretations based upon available information, operational requirements, risk factors, technological limitations, or evolving system functionality.

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5.3 GENERATIVE AI DISCLAIMER

Certain Platform functionalities may utilize generative artificial intelligence technologies capable of producing automated responses, recommendations, summaries, interpretations, transcriptions, translations, accessibility assistance, conversational outputs, or other machine-generated content.

Users expressly acknowledge that AI-generated content may contain inaccuracies, omissions, misunderstandings, hallucinations, outdated information, incomplete context, or unintended outputs.

AI-generated information is provided solely for informational, accessibility, operational, or convenience purposes and shall not be construed as professional, legal, medical, financial, emergency, regulatory, transportation, safety, or governmental advice.

Users remain solely responsible for independently verifying information before relying upon or acting on any AI-generated output.

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6. USER CONSENT FOR VOICE PROCESSING AND ACCESSIBILITY FUNCTIONALITY

By accessing or using the Platform, users expressly provide informed, explicit, ongoing, and legally sufficient consent, where required by applicable law, for the processing of voice-related and accessibility-related data necessary for operation of the Platform.

Such processing may include:

• temporary audio capture

• speech transcription

• contextual analysis

• command interpretation

• accessibility adaptation

• AI-generated interaction responses

• temporary system caching

• automated processing environments

Users acknowledge that such processing constitutes a fundamental operational requirement of the Platform and that disabling certain permissions, accessibility tools, microphone access, or voice-processing permissions may materially impair Platform functionality.

Where permitted by applicable law, continued use of the Platform constitutes ongoing consent to such processing activities.

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7. DATA MINIMIZATION, SECURITY AND RETENTION

ORO applies commercially reasonable technical, administrative, and organizational safeguards designed to protect accessibility-related and voice-related data against unauthorized access, misuse, disclosure, alteration, or destruction.

ORO applies principles of:

• necessity

• proportionality

• data minimization

• security-by-design

• limited retention

• operational confidentiality

Voice interaction data, accessibility-related information, and AI-generated outputs may be retained only for periods reasonably necessary to:

• operate the Platform

• maintain system integrity

• investigate fraud or abuse

• comply with legal obligations

• resolve disputes

• improve accessibility performance

• protect user safety

Retention periods may vary depending on operational, legal, regulatory, security, and jurisdictional requirements.

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8. ACCESSIBILITY DISCLAIMER AND NO GUARANTEE OF ERROR-FREE OPERATION

While ORO is committed to maintaining accessibility-oriented systems and inclusion-focused technological development, users expressly acknowledge that no accessibility technology, voice-processing environment, AI system, or assistive platform can guarantee complete accuracy, uninterrupted functionality, or universal compatibility.

The Platform is provided strictly on an:

“AS IS”
and
“AS AVAILABLE”

basis.

ORO expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties relating to:

• accessibility performance

• uninterrupted operation

• technological compatibility

• fitness for a particular purpose

• system availability

• communication accuracy

• AI reliability

• uninterrupted voice recognition

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8.1 NO GUARANTEE OF INDIVIDUAL ACCESSIBILITY OUTCOMES

ORO does not guarantee that the Platform will satisfy the specific accessibility needs, preferences, expectations, medical conditions, assistive requirements, or individual circumstances of every user.

Accessibility outcomes may vary significantly depending on user condition, technological environment, third-party integrations, device capabilities, regional limitations, network availability, and external operational factors.

Nothing in this Policy shall be interpreted as a representation, warranty, certification, or guarantee that the Platform is universally suitable for every disability, condition, impairment, or accessibility-related circumstance.

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9. PROHIBITED USES AND PLATFORM PROTECTION MEASURES

Users are strictly prohibited from:

• manipulating voice systems

• attempting to bypass accessibility safeguards

• reverse engineering AI models

• exploiting accessibility tools for unauthorized automation

• interfering with system integrity

• using accessibility functions fraudulently

• disrupting voice-processing environments

• generating abusive automated interactions

• compromising Platform security

ORO reserves the right, at its sole discretion, to:

• restrict access

• suspend accounts

• terminate services

• investigate suspicious activity

• preserve relevant records

• cooperate with authorities where legally required

without prior notice where permitted by law.

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10. NO MEDICAL, CAREGIVING, SUPERVISION OR EMERGENCY SERVICES

ORO is not:

• a healthcare provider

• emergency-response provider

• caregiving organization

• medical institution

• telemedicine provider

• supervision service

• disability assistance agency

• life-monitoring system

• emergency dispatch center

Accessibility and voice technologies are supplementary technological tools only and do not replace:

• human supervision

• medical care

• caregiving services

• emergency services

• independent judgment

• safety precautions

Users remain solely responsible for their personal decisions, movements, interactions, safety practices, and emergency responses.

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10.1 NO EMERGENCY RELIANCE ON AI OR ACCESSIBILITY SYSTEMS

Users shall not rely upon artificial intelligence systems, automated accessibility tools, voice-processing technologies, speech-recognition systems, conversational interfaces, or automated assistance functionalities as substitutes for emergency services, law enforcement agencies, medical providers, caregivers, transportation safety measures, or human supervision.

In situations involving imminent danger, medical emergencies, criminal activity, public safety threats, or urgent assistance needs, users must immediately contact the appropriate emergency services or competent authorities.

ORO does not guarantee that AI systems, accessibility tools, voice technologies, or automated communication features will function accurately, continuously, or in time-sensitive situations.

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11. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ORO TECHNOLOGIES LLC and its affiliates shall not be liable for:

• indirect damages

• incidental damages

• consequential damages

• punitive damages

• accessibility failures

• voice-recognition inaccuracies

• AI-generated errors

• delayed communications

• interrupted functionality

• technological incompatibilities

• user misunderstandings

• third-party device failures

• emergency outcomes

• loss of business or opportunity

• algorithmic decisions;

• automated classifications;

• AI-generated recommendations;

• machine-learning outputs;

• accessibility adaptations;

• speech-processing failures;

• automated moderation actions;

This limitation applies even where such damages were foreseeable.

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12. GLOBAL INTERPRETATION, REGULATORY ALIGNMENT AND SEVERABILITY

This Policy shall be interpreted broadly in favor of:

• accessibility compliance

• technological innovation

• operational scalability

• platform integrity

• inclusion objectives

• legal enforceability

• corporate risk mitigation

If any provision of this Policy is determined unenforceable under applicable law, the remaining provisions shall remain in full force and effect to the maximum extent legally permissible.

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13. MODIFICATIONS AND CONTINUOUS COMPLIANCE

ORO reserves the unrestricted right to modify, replace, update, or discontinue this Policy at any time to reflect:

• technological evolution

• accessibility improvements

• operational changes

• AI system developments

• legal requirements

• regulatory changes

• security needs

• compliance obligations

Continued use of the Platform following publication of updated versions constitutes binding acceptance of such modifications.

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13.1 REGULATORY EVOLUTION AND TECHNOLOGICAL ADAPTATION

ORO operates within a continuously evolving global regulatory and technological environment involving accessibility laws, artificial intelligence governance, digital platform regulation, consumer protection frameworks, privacy requirements, and emerging international compliance standards.

Accordingly, ORO reserves the unrestricted right to adapt, modify, suspend, replace, or discontinue any accessibility functionality, AI-related feature, voice-processing capability, operational workflow, or technological component where necessary for legal compliance, security, operational integrity, risk mitigation, or technological evolution purposes.

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14. OFFICIAL LEGAL AND ACCESSIBILITY CONTACT CHANNELS

Accessibility, legal, privacy, compliance, and regulatory inquiries may be directed to:

📧 legal@orotechnologiesllc.com
📧 privacy@orosay.com

Official governmental or regulatory requests must be submitted through authorized legal channels and must satisfy all applicable legal requirements prior to review or disclosure.

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AUTOMATED DECISION-MAKING AND ALGORITHMIC PROCESSING NOTICE

The ORO Platform may utilize automated systems, artificial intelligence technologies, machine learning tools, algorithmic models, accessibility-enhancement technologies, voice-processing systems, fraud prevention tools, risk management mechanisms, safety technologies and other automated decision-support systems. Such technologies are further governed by the GLOBAL ALGORITHMIC DECISIONS, MATCHING AND AUTOMATED PROCESSING DISCLOSURE, which forms an integral part of the ORO Legal Ecosystem.

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RELATED DISCLOSURES

For additional information regarding automated technologies, matching systems, algorithmic processing, fraud-detection mechanisms, accessibility automation and platform decision-support technologies, users should review the Global Algorithmic Decisions, Matching and Automated Processing Disclosure, which forms part of the ORO Global Legal Framework.

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GLOBAL LEGAL INTEGRATION NOTICE

These Terms, Policies, Annexes, Disclosures, and related legal frameworks form part of the unified global legal, operational, technological, accessibility, cybersecurity, compliance, and risk-management architecture governing the ORO Marketplace Platform operated by ORO Technologies LLC and its affiliated ecosystem.

Such integrated framework includes, without limitation:

• the Terms and Conditions;

• the Global Privacy, Security and Data Governance Policy;

• the Safety, S.O.S., Emergency Response & User Protection Framework;

• the Voice, Accessibility & Emergency Policy;

• Section 22-A Accessibility, Disability and Vulnerable Users Annex;👉 https://orosay.com/legal/accessibility-annex

• Community Standards;

• Refund and Payment Policies;

• AI, Voice, Security, Accessibility and Compliance disclosures;

• and all related policies, notices, operational standards, legal disclosures, and future amendments published by ORO Technologies LLC.

• Voice Command Authorization, User Instructions and Digital Action Validation Policy

Continued access to, interaction with, registration on, or use of the Platform constitutes legally binding acknowledgment, acceptance, and incorporation of all applicable policies, limitations, disclaimers, technological conditions, liability restrictions, and future modifications to the maximum extent permitted under applicable law.

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Global Accessibility, Digital Inclusion, Voice-First Design & Assistive Technology Disclosure

Supplemental accessibility disclosure governing voice-first interaction architecture, digital inclusion principles, assistive technologies, accessibility limitations, safety-oriented design principles, and user responsibility standards applicable throughout the ORO Platform ecosystem.