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ORO TECHNOLOGIES LLC

GLOBAL ACCESSIBILITY, DIGITAL INCLUSION, VOICE-FIRST DESIGN & ASSISTIVE TECHNOLOGY DISCLOSURE

Global Accessibility Philosophy, Inclusive Technology Framework, Voice-First Interaction Standards, Safety Design Principles and User Responsibility Disclosure

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Last Updated: June 2026

1. PURPOSE, CORPORATE PHILOSOPHY AND GLOBAL SCOPE

ORO Technologies LLC ("ORO," "Company," "Platform," or "ORO Marketplace") was founded on the principle that access to digital services, mobility-related technology, communication tools, and marketplace platforms should not be limited by age, disability, technological experience, literacy level, physical condition, cognitive differences, language barriers, or familiarity with mobile applications.

ORO recognizes that a significant portion of the global population experiences barriers when interacting with traditional digital platforms due to complex interfaces, excessive screen dependency, limited accessibility features, confusing navigation structures, technological inexperience, physical limitations, sensory disabilities, cognitive conditions, temporary impairments, environmental limitations, or age-related challenges.

Accordingly, ORO has developed a technology architecture designed to promote digital inclusion, accessibility, simplified interaction, voice-enabled communication, user autonomy, and independent access to technology-based services.

This Disclosure establishes the principles, limitations, responsibilities, operational standards, and legal framework governing ORO's accessibility-focused technologies and applies globally to all users, providers, merchants, visitors, contractors, business partners, accessibility-dependent users, senior citizens, and any individual interacting with ORO technologies.

This Disclosure forms an integral part of the ORO legal ecosystem and must be read together with:

  • Global Terms and Conditions;

  • Global Privacy Policy;

  • Global Accessibility Policy;

  • Voice Technology & Artificial Intelligence Policy;

  • Global Safety Framework;

  • Independent Provider Framework;

  • Payments & Billing Framework;

  • Community Guidelines;

  • Acceptable Use Policy;

  • S.O.S. Framework;

  • Any applicable annexes, disclosures, or local legal supplements.

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2. ACCESSIBILITY-FIRST CORPORATE MISSION

ORO's accessibility philosophy is based upon the belief that technology should adapt to people whenever reasonably possible.

The Platform has been designed to reduce technological barriers and promote broader participation in digital services by individuals with varying levels of technological familiarity and accessibility needs.

ORO seeks to facilitate access for:

  • Older adults;

  • Individuals with visual disabilities;

  • Individuals with hearing disabilities;

  • Individuals with mobility impairments;

  • Individuals with speech-related conditions;

  • Individuals with cognitive limitations;

  • Individuals requiring assistive technologies;

  • Individuals with temporary impairments;

  • Users unfamiliar with digital applications;

  • Users seeking simplified interaction methods;

  • The general public.

ORO's accessibility initiatives are intended to promote inclusion and usability and shall not be interpreted as guarantees of accessibility outcomes, universal usability, or suitability for every individual circumstance.

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3. UNIVERSAL DESIGN PRINCIPLES

ORO adopts a universal design philosophy intended to improve usability for the broadest possible range of users.

The Platform is not designed exclusively for any single population group.

Rather, accessibility-oriented technologies are implemented to benefit all users by reducing complexity, simplifying interactions, increasing clarity, and promoting more intuitive access to digital services.

Accessibility features may therefore benefit:

  • Users with disabilities;

  • Senior citizens;

  • Users with temporary injuries;

  • Users operating vehicles;

  • Users carrying objects;

  • Users operating in low-visibility environments;

  • Users with limited technological experience;

  • Users seeking convenience and efficiency.

Accessibility features are intended to complement general usability and are not limited to any protected class or category of users.

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4. VOICE-FIRST PLATFORM ARCHITECTURE

A fundamental characteristic of the ORO Platform is its voice-first design philosophy.

Traditional mobile applications often require users to navigate numerous screens, menus, icons, buttons, forms, and visual interactions.

ORO seeks to reduce such barriers by implementing voice-enabled technologies that allow users to interact with the Platform through spoken commands, guided prompts, voice responses, accessibility-oriented workflows, and simplified interaction models.

Voice technologies may be utilized for:

  • Service requests;

  • Navigation assistance;

  • Accessibility support;

  • Status updates;

  • Location coordination;

  • Safety features;

  • Communication tools;

  • User guidance;

  • Platform interaction;

  • Customer support functions;

  • Accessibility workflows.

The implementation of voice functionality is intended to increase usability and reduce interaction complexity but does not guarantee error-free operation, uninterrupted availability, or universal compatibility.

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5. DIGITAL INCLUSION FRAMEWORK

ORO is committed to reducing barriers associated with digital exclusion.

Digital exclusion may arise from numerous factors including:

  • Age;

  • Disability;

  • Economic limitations;

  • Educational differences;

  • Technological inexperience;

  • Literacy limitations;

  • Language barriers;

  • Geographic factors;

  • Device limitations.

The Platform seeks to promote participation by offering simplified interaction mechanisms where reasonably feasible.

However, users acknowledge that technology adoption remains an individual process and that accessibility tools cannot eliminate all barriers affecting every user.

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6. SAFETY-ORIENTED INTERACTION DESIGN

ORO recognizes that excessive interaction with mobile devices may create operational distractions and increase certain safety risks in various environments.

Accordingly, ORO has implemented design principles intended to reduce unnecessary screen dependency where technologically feasible.

Certain Platform features may allow users to receive information through voice responses, spoken updates, automated notifications, accessibility prompts, or simplified interaction methods.

Examples may include:

  • Estimated arrival information;

  • Distance notifications;

  • Service status updates;

  • Meeting-point coordination;

  • Voice-guided workflows;

  • Quick communication tools.

These features are intended to assist users in managing interactions more efficiently.

However, ORO does not represent, warrant, or guarantee that the use of voice-enabled technologies will eliminate distractions, prevent accidents, reduce crime, prevent theft, improve personal safety, eliminate human error, or avoid all risks associated with real-world activities.

Users remain solely responsible for exercising reasonable judgment and maintaining awareness of their surroundings.

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7. MEETING-POINT COORDINATION PRINCIPLES

ORO's design philosophy recognizes that effective communication between Users and independent Providers may contribute to improved coordination and operational efficiency.

The Platform may therefore offer tools intended to facilitate communication regarding meeting points, arrival locations, accessibility accommodations, and service coordination.

Such tools may include:

  • Voice-based instructions;

  • Quick-message systems;

  • Automated prompts;

  • Accessibility notifications;

  • Location-sharing functionalities;

  • Communication interfaces.

These technologies are intended solely as communication facilitation tools.

ORO does not guarantee successful coordination, successful communication, accurate location identification, provider arrival, user arrival, service completion, safety outcomes, or uninterrupted communications.

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8. QUICK VOICE COMMUNICATION SYSTEMS

The Platform may provide predefined communication tools, quick-message features, voice-enabled notifications, accessibility prompts, or similar communication systems intended to facilitate interactions between Platform participants.

These systems are designed to simplify communication and reduce operational complexity.

Users acknowledge that:

  • Messages may be delayed;

  • Messages may not be received;

  • Voice recognition may contain errors;

  • Technical interruptions may occur;

  • Network limitations may affect delivery;

  • Third-party infrastructure may fail.

ORO does not guarantee communication success, message delivery, message accuracy, message interpretation, or message receipt.

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9. DRIVER AND PROVIDER ACCESSIBILITY BENEFITS

ORO's accessibility architecture is intended to support not only passengers and end users but also independent Providers operating through the Platform.

Voice-enabled technologies may reduce the need for frequent manual interaction with mobile devices and may facilitate access to operational information through simplified interaction methods.

Such technologies are intended solely as assistive tools.

Nothing within this Disclosure shall be interpreted as creating operational control, supervision, direction, management authority, employment relationships, agency relationships, or responsibility for Provider conduct.

All Providers remain independent third parties.

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10. ASSISTIVE TECHNOLOGY FRAMEWORK

The Platform may incorporate accessibility-oriented technologies including:

  • Voice recognition systems;

  • Text-to-speech functionality;

  • Speech-to-text systems;

  • Accessibility prompts;

  • Screen-reader compatibility features;

  • Artificial intelligence tools;

  • Automated assistance systems;

  • Inclusive interface designs;

  • Accessibility workflows.

These technologies are intended to facilitate user interaction but remain subject to inherent technological limitations.

Accessibility technologies may perform differently depending upon:

  • Device type;

  • Operating system;

  • Hardware capabilities;

  • Connectivity conditions;

  • Language settings;

  • User behavior;

  • Environmental conditions;

  • Third-party software;

  • Speech patterns;

  • Individual disabilities;

  • Regional infrastructure.

Performance may vary significantly among users.

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11. ACCESSIBILITY LIMITATIONS DISCLOSURE

ORO is committed to accessibility and digital inclusion.

However, no accessibility system can guarantee universal usability, universal compatibility, universal accessibility, or successful interaction in all circumstances.

Users expressly acknowledge that accessibility technologies may:

  • Misinterpret speech;

  • Fail to recognize commands;

  • Produce inaccurate outputs;

  • Experience interruptions;

  • Generate incomplete results;

  • Encounter technical limitations;

  • Depend upon third-party technologies;

  • Operate differently across devices.

Accessibility functionality may evolve, change, improve, degrade, become unavailable, or operate differently over time.

Users acknowledge and accept these inherent limitations.

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12. NO GUARANTEE OF ACCESSIBILITY OUTCOMES

To the maximum extent permitted by applicable law, ORO does not guarantee that:

  • Every user will be able to use the Platform;

  • Every disability will be accommodated;

  • Every accessibility need can be satisfied;

  • Every assistive technology will function properly;

  • Every accessibility feature will operate continuously;

  • Every accessibility request will be fulfilled;

  • Every device will be compatible;

  • Every jurisdiction will permit identical functionality.

Accessibility remains an ongoing objective rather than a guarantee of results.

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13. NO MEDICAL DEVICE DISCLAIMER

The Platform is not a medical device.

The Platform is not healthcare equipment.

The Platform is not a diagnostic tool.

The Platform is not a treatment system.

The Platform is not intended to monitor medical conditions.

The Platform is not intended to replace healthcare providers, caregivers, guardians, therapists, physicians, medical professionals, emergency responders, or healthcare institutions.

Users should seek professional medical assistance whenever appropriate.

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14. NO EMERGENCY RESPONSE DEVICE DISCLAIMER

The Platform is not an emergency communication network.

The Platform is not an emergency dispatch center.

The Platform is not a law-enforcement agency.

The Platform is not an ambulance service.

The Platform is not a fire department.

The Platform is not a public safety authority.

Any accessibility feature, voice feature, communication tool, monitoring function, alert mechanism, or S.O.S. capability constitutes a supplementary technology tool only.

Users must immediately contact local emergency authorities whenever emergency assistance is required.

The activation of any safety feature does not guarantee receipt, review, transmission, escalation, acknowledgement, response, intervention, rescue, or assistance.

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15. USER RESPONSIBILITY

Users remain solely responsible for:

  • Evaluating their individual needs;

  • Determining whether the Platform is appropriate for their circumstances;

  • Maintaining device functionality;

  • Maintaining internet connectivity;

  • Verifying information;

  • Exercising independent judgment;

  • Complying with applicable laws;

  • Contacting emergency authorities when necessary;

  • Protecting their own safety.

Accessibility technologies are assistive tools and do not replace personal responsibility.

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16. REGULATORY COMPLIANCE

ORO seeks to support accessibility and inclusion in accordance with applicable legal and regulatory frameworks where reasonably feasible, including potentially applicable requirements relating to:

  • Americans with Disabilities Act (ADA);

  • Rehabilitation Act;

  • European Accessibility Act (EAA);

  • Web Content Accessibility Guidelines (WCAG);

  • Accessibility for Ontarians with Disabilities Act (AODA);

  • Equality Act;

  • Applicable national accessibility laws;

  • Applicable consumer protection requirements;

  • Applicable digital-services regulations.

Compliance obligations may vary by jurisdiction and legal requirements may evolve over time.

Nothing within this Disclosure constitutes a representation that the Platform satisfies every accessibility standard in every jurisdiction at all times.

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17. LIMITATION OF LIABILITY

To the maximum extent permitted by law, ORO shall not be liable for:

  • Accessibility limitations;

  • Voice-recognition errors;

  • Communication failures;

  • Device incompatibilities;

  • Connectivity interruptions;

  • User misunderstandings;

  • Third-party technology failures;

  • Assistive technology limitations;

  • Accessibility-related delays;

  • Service interruptions;

  • Safety outcomes;

  • Independent Provider conduct;

  • Third-party acts or omissions.

Users acknowledge that accessibility technologies involve inherent operational limitations and accept the associated risks to the fullest extent permitted by law.

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18. INTEGRATION WITH THE ORO LEGAL ECOSYSTEM

This Disclosure forms an integral component of ORO's global legal architecture.

In the event of any inconsistency, applicable provisions contained within the ORO Terms and Conditions, Privacy Policy, Accessibility Policies, Safety Frameworks, Payment Policies, Arbitration Agreements, Legal Compliance Frameworks, and mandatory laws shall govern to the extent required.

Nothing within this Disclosure shall be interpreted as creating warranties, guarantees, fiduciary duties, employment relationships, agency relationships, transportation-provider obligations, emergency-response obligations, or legal responsibilities beyond those expressly assumed by ORO under applicable law.

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19. MODIFICATIONS

ORO may update, revise, amend, supplement, replace, or modify this Disclosure at any time in order to reflect technological developments, accessibility improvements, legal requirements, regulatory changes, operational modifications, or business needs.

Continued use of the Platform following publication of an updated version constitutes acceptance of the revised Disclosure to the extent permitted by applicable law.

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20. FINAL LEGAL NOTICE

By accessing, downloading, registering for, using, or interacting with the Platform, each user expressly acknowledges and agrees that:

ORO is a technology company and marketplace platform.

ORO's accessibility features are intended to promote digital inclusion and simplified interaction.

Accessibility technologies are assistive tools only and remain subject to technological limitations.

ORO does not guarantee accessibility outcomes, safety outcomes, communication success, emergency response, or uninterrupted operation.

Independent Providers remain independent third parties.

Users retain responsibility for their own decisions, actions, safety, and compliance with applicable laws.

The Platform is intended to support inclusion, autonomy, accessibility, convenience, and user empowerment, but does not eliminate the need for independent judgment, personal responsibility, or direct contact with emergency services when necessary.

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Global Accessibility, Digital Inclusion, Voice-First Design & Assistive Technology Disclosure

Supplemental accessibility disclosure governing voice-first interaction architecture, digital inclusion principles, assistive technologies, accessibility limitations, safety-oriented design principles, and user responsibility standards applicable throughout the ORO Platform ecosystem.

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