🟢 SECTION 22. PASSENGERS - ANNEX

ORO TECHNOLOGIES LLC 

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This document constitutes a specific service annex (the “Annex”) and forms an integral part of the Global Terms & Conditions of Oro Technologies LLC.

In the event of a conflict, the Global Terms & Conditions shall prevail.

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Effective Date: May 2026

1. LEGAL ENTITY AND NATURE OF THE PLATFORM

Oro Technologies LLC, a company duly incorporated under the laws of the State of Florida, United States, with registered address at 16425 Greenwood Forest Dr, Clewiston, Florida 33440 (hereinafter “ORO”, the “Company”, or the “Platform”), operates a digital technology-based intermediary marketplace.

ORO operates exclusively as a technology platform connecting users with independent service providers.

ORO does NOT provide transportation, mobility, logistics, or delivery services.

All transportation services are performed exclusively by independent third-party providers (“Drivers”), who act under their own responsibility, autonomy, and legal liability.

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2. ACCEPTANCE OF TERMS

By accessing, registering, or using the Platform:

You confirm that you have read, understood, and fully accepted these Terms and Conditions.

These Terms are legally binding and enforceable.

If you do not agree:

👉 You must immediately stop using the Platform.

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3. NATURE OF THE SERVICE (CRITICAL STRUCTURAL CLAUSE)

ORO is not a transportation company.

ORO:

• does not employ drivers

• does not contract drivers

• does not supervise drivers

• does not control service execution

All services are provided by independent third-party providers acting at their own risk and discretion.

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3A. NO RELIANCE ON PLATFORM REPRESENTATIONS

The User expressly acknowledges and agrees that ORO operates solely as a technology platform and does not provide transportation, logistics, accessibility assistance, caregiving, medical supervision, emergency-response services, or professional advisory services of any kind.

The User further acknowledges that any information, content, ratings, reviews, accessibility labels, provider descriptions, estimated arrival times, safety-related indicators, service classifications, recommendations, rankings, or other information made available through the Platform is provided solely for informational and technological facilitation purposes.

To the maximum extent permitted by applicable law, ORO does not guarantee, warrant, certify, endorse, or represent:

the suitability of any Provider;

the qualifications of any Driver;

the compatibility of any Provider with any User;

the quality of services;

the safety of interactions;

the reliability of third-party participants;

the successful completion of any service request;

or the achievement of any particular result.

The User agrees that all decisions made through or in connection with the Platform are undertaken voluntarily and at the User’s own independent judgment and risk.

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4. USER REGISTRATION AND ACCOUNT

Users represent and warrant that:

• they are 18 years of age or legal majority in their jurisdiction

• they provide accurate, complete, and updated information

Users are fully responsible for:

• all activity under their account

• maintaining account security and credentials

• any authorized or unauthorized use of their account

ORO may suspend or terminate accounts at its sole discretion, at any time.

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4A. LEGAL CAPACITY, GUARDIANSHIP AND AUTHORIZED REPRESENTATIVES

By accessing or using the Platform, the User represents and warrants that the User possesses the legal capacity required to enter into binding agreements under applicable law.

Where a User accesses or uses the Platform through a parent, legal guardian, conservator, caregiver, authorized representative, attorney-in-fact, family member, support person, or other legally authorized individual, such representative expressly represents and warrants that they possess all necessary authority to act on behalf of the User.

ORO does not independently verify legal capacity, cognitive capacity, guardianship status, conservatorship arrangements, powers of attorney, representative authority, decision-making ability, medical conditions, or competency status except where expressly required by applicable law.

Any instructions, authorizations, requests, confirmations, transactions, voice commands, accessibility-related actions, or account activities submitted by an authorized representative may be treated by ORO as valid and binding.

The User and any authorized representative assume full responsibility for all actions conducted through the Platform.

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5. USE OF THE PLATFORM

Users agree NOT to:

• engage in illegal, abusive, or fraudulent activities

• harass, threaten, or discriminate against drivers or other users

• transport illegal or dangerous goods

• interfere with or disrupt platform functionality

Violation may result in:

• immediate suspension

• permanent termination

• civil or criminal legal action where applicable

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6. PAYMENTS AND FINANCIAL STRUCTURE

ORO acts solely as a limited payment collection agent on behalf of Drivers.

Payments processed through the Platform are deemed to be made directly to the independent service provider.

ORO:

• does NOT set driver prices (except where legally required)

• does NOT guarantee pricing

• does NOT act as a regulated financial institution

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7. INTELLECTUAL PROPERTY

All content, software, technology, branding, and systems of the Platform are the exclusive property of ORO Technologies LLC.

Unauthorized use, reproduction, or modification is strictly prohibited.

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8. PRIVACY, DATA AND TECHNOLOGY USE

Use of the Platform constitutes explicit acceptance of:

• data collection

• real-time geolocation tracking

• voice processing

• system monitoring

Including, without limitation:

• real-time and background GPS tracking

• automated operational and safety-related analysis subject to applicable law and the Privacy Policy

• voice interactions and commands

• processed in accordance with the Privacy Policy and applicable data protection laws

• safety and system monitoring functions

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9. AI SYSTEMS AND AUTOMATED DECISIONS

The Platform may utilize:

• artificial intelligence systems

• automated decision-making technologies

For:

• ride allocation

• fraud prevention

• safety monitoring

ORO:

• does NOT guarantee error-free operation

• is NOT responsible for automated system decisions

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10. EMERGENCY FUNCTION (S.O.S.), THIRD-PARTY SECURITY COORDINATION AND CRITICAL LIABILITY DISCLAIMER

The Platform may include an optional S.O.S. emergency assistance feature designed exclusively as a technological communication-support tool intended to facilitate the transmission of alerts, geolocation information, and emergency-related signals to authorized third-party security operators or designated emergency contacts.

The User expressly acknowledges and agrees that:

ORO DOES NOT OPERATE AS AN EMERGENCY RESPONSE PROVIDER, LAW ENFORCEMENT ENTITY, PRIVATE SECURITY COMPANY, MEDICAL PROVIDER, PUBLIC SAFETY AGENCY, OR EMERGENCY DISPATCH CENTER.

Upon activation of the S.O.S. functionality, certain limited operational information may be transmitted, including but not limited to:

• real-time or approximate geolocation;

• user identification data;

• device-related information;

• trip-related metadata;

• emergency activation signals.

Such information may be transmitted to:

• independent third-party security providers;

• emergency contacts designated by the User;

• governmental authorities where legally required;

• authorized emergency-response entities where available.

The User expressly acknowledges that:

• S.O.S. alerts are processed through independent third-party infrastructure not owned or controlled by ORO;

• local security providers operate independently from ORO;

• emergency escalation decisions are made exclusively by such third parties or governmental authorities;

• ORO does not supervise, direct, employ, train, or control emergency personnel, private security operators, dispatchers, or public authorities.

ORO does not guarantee:

• emergency response;

• police intervention;

• medical assistance;

• dispatch availability;

• successful communication;

• transmission accuracy;

• uninterrupted functionality;

• location precision;

• successful delivery of alerts;

• real-time monitoring;

• continuous availability of the S.O.S. feature.

The User further acknowledges that emergency-related functionalities may fail, be delayed, malfunction, transmit inaccurate information, or become unavailable due to factors beyond ORO’s reasonable control, including but not limited to:

• telecommunications failures;

• internet interruptions;

• operating-system restrictions;

• cloud-service outages;

• GPS inaccuracies;

• device malfunction;

• battery limitations;

• third-party infrastructure failures;

• cybersecurity incidents;

• regional restrictions;

• environmental conditions;

• force majeure events.

This limitation includes any failure, delay, or malfunction of third-party emergency, security, or transportation service providers engaged independently by users or integrated through the Platform’s communication systems.​

The S.O.S. feature is provided strictly on an “AS IS” and “AS AVAILABLE” basis as an optional technological assistance mechanism.

The User agrees that the Platform must never be relied upon as the sole emergency, medical, security, personal safety, or life-protection system under any circumstance.

To the maximum extent permitted by applicable law, ORO disclaims all liability arising from or related to:

• delayed responses;

• failed notifications;

• inaccurate location transmission;

• emergency communication failures;

• acts or omissions of third-party security providers;

• acts or omissions of governmental authorities;

• failed emergency intervention;

• personal injury;

• death;

• emotional distress;

• property damage;

• criminal acts committed by third parties;

• reliance on the S.O.S. feature.

Nothing contained within the Platform, the S.O.S. functionality, or related safety features shall be interpreted as creating:

• a special relationship;

• a fiduciary obligation;

• a custodial obligation;

• a public safety duty;

• a rescue obligation;

• a continuous monitoring obligation;

• a legal duty to intervene.

The User assumes full responsibility for contacting official emergency services whenever necessary.

NO DUTY TO RESCUE, MONITOR OR INTERVENE

The User expressly acknowledges and agrees that activation, transmission, receipt, routing, processing, acknowledgment, or display of any S.O.S. alert, emergency notification, safety signal, location-sharing event, or related communication does not create and shall not be interpreted as creating:

a duty to rescue;

a duty to monitor;

a duty to investigate;

a duty to intervene;

a duty to dispatch assistance;

a custodial relationship;

a special relationship;

a fiduciary obligation;

or any heightened duty of care.

ORO does not undertake continuous monitoring of Users, locations, emergencies, transportation activities, personal safety situations, or real-world events.

Any emergency-related assistance provided through the Platform is supplementary in nature and shall not create legal responsibility for emergency intervention.

THIRD-PARTY SECURITY PROVIDER INDEPENDENCE

Any private security company, monitoring center, emergency communications provider, security contractor, safety partner, emergency-dispatch intermediary, or other security-related organization that may receive information through the Platform operates as an entirely independent third party.

Such entities are not employees, agents, representatives, subsidiaries, affiliates, joint venturers, partners, contractors acting under ORO’s direction, or legal representatives of ORO.

ORO does not supervise, direct, manage, control, train, employ, monitor, or assume responsibility for the actions, omissions, decisions, response protocols, operational procedures, staffing, communication practices, or emergency-response determinations of any third-party security provider.

All actions undertaken by such entities are performed independently and under their own legal authority, operational discretion, regulatory obligations, and responsibility.

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11. THIRD-PARTY SERVICES

ORO is NOT responsible for:

• driver behavior

• service quality

• vehicle condition

• service availability

All responsibility lies with the independent provider.

The User expressly acknowledges that safety-related features, including voice communication systems, geolocation tools, accessibility functionalities, and S.O.S. technologies, are supplementary technological tools only and do not eliminate or reduce the inherent risks associated with interactions between independent third parties.

NO GUARANTEE OF SAFETY

The User expressly acknowledges and agrees that no transportation platform, communication system, emergency feature, verification process, identity-screening procedure, safety technology, accessibility tool, artificial intelligence system, geolocation service, voice-recognition technology, or security measure can eliminate all risks associated with interactions between independent third parties.

ORO does not guarantee:

personal safety;

crime prevention;

identity verification accuracy;

driver conduct;

user conduct;

vehicle safety;

accessibility outcomes;

emergency intervention;

or the prevention of accidents, injuries, criminal acts, misconduct, harassment, fraud, theft, violence, or other harmful events.

The User voluntarily assumes the inherent risks associated with transportation-related activities and interactions facilitated through the Platform.

NO GUARANTEE OF ACCESSIBILITY OUTCOMES

The User expressly acknowledges that accessibility needs vary significantly among individuals and circumstances.

ORO does not guarantee that any Driver, Provider, vehicle, transportation arrangement, assistive-device accommodation, accessibility feature, route, destination, pick-up location, drop-off location, or third-party service will satisfy the User’s particular accessibility requirements.

Accessibility-related information displayed through the Platform may be incomplete, inaccurate, unavailable, modified, outdated, misunderstood, or subject to change without notice.

Users remain solely responsible for determining whether any service or transportation arrangement is suitable for their specific accessibility needs.

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12. LIMITATION OF LIABILITY (GLOBAL HIGH-LEVEL PROTECTION)

To the maximum extent permitted by law:

ORO shall NOT be liable for:

• indirect or consequential damages

• loss of profits or revenue

• personal injury caused by third parties

• service interruptions

• data loss or corruption

To the maximum extent permitted by applicable law, the aggregate liability of ORO arising out of or relating to the Platform, the Services, these Terms, any Accessibility Features, Voice Features, Safety Features, S.O.S. Features, or any related functionality shall not exceed the greater of:

(i) USD $500; or

(ii) the total amount of Platform service fees actually retained by ORO from the User during the three (3) months immediately preceding the event giving rise to the claim.

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13. NO WARRANTIES

The Platform is provided:

👉 “AS IS” and “AS AVAILABLE”

ORO makes NO warranties regarding:

• availability

• accuracy

• reliability

• uninterrupted operation

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14. INDEMNIFICATION

The User agrees to indemnify and hold harmless ORO against:

• claims

• damages

• legal costs

arising from:

• misuse of the Platform

• violation of applicable laws

• breach of these Terms

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15. SERVICE AVAILABILITY AND FORCE MAJEURE

ORO is NOT responsible for:

• service interruptions

• system failures

• force majeure events

• telecommunications failures

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16. ACCOUNT TERMINATION

ORO may terminate or suspend access:

• at any time

• without prior notice

The User remains liable for:

• outstanding payments

• damages or obligations incurred

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17. SANCTIONS, RESTRICTED JURISDICTIONS AND PROHIBITED USERS

The Platform may not be accessed, used, downloaded, installed, registered for, or utilized in violation of applicable economic sanctions laws, export-control regulations, anti-money laundering requirements, counter-terrorism financing regulations, trade restrictions, embargo programs, or national-security regulations administered by the United States or any other applicable governmental authority.

The User represents, warrants, and continuously certifies that the User is not:

subject to any applicable economic or financial sanctions;

located, resident, organized, or ordinarily resident in any comprehensively sanctioned jurisdiction;

identified on any sanctions, restricted-party, denied-party, blocked-person, terrorist, anti-money laundering, export-control, or similar governmental list;

owned, controlled, or acting on behalf of any sanctioned, restricted, or prohibited person or entity;

or otherwise prohibited from accessing or using the Platform under applicable law.

The User further agrees not to use the Platform for any activity that may directly or indirectly violate applicable sanctions laws, export-control regulations, anti-money laundering obligations, anti-corruption requirements, trade restrictions, or national-security regulations.

ORO reserves the unrestricted right, at any time and without prior notice where legally permitted, to investigate, restrict, suspend, terminate, block, refuse, limit, or deny access to the Platform, any account, any transaction, or any functionality where ORO reasonably determines that such action may be necessary to comply with applicable sanctions laws, anti-money laundering obligations, export-control regulations, anti-terrorism financing requirements, governmental directives, law-enforcement requests, national-security obligations, or regulatory compliance requirements.

ORO shall have no liability arising from any restriction, suspension, denial, investigation, limitation, or termination implemented pursuant to this Section.

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18. DISPUTE RESOLUTION – BINDING ARBITRATION

All disputes shall be resolved through:

👉 binding individual arbitration

under:

👉 the Federal Arbitration Act (FAA), United States

The User expressly waives:

• class actions

• collective lawsuits

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19. GOVERNING LAW

These Terms are governed by:

👉 the laws of the State of Florida, United States

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20. OFF-PLATFORM TRANSACTIONS (CRITICAL)

If a User engages directly with a Driver outside the Platform:

• ORO assumes ZERO liability

• safety systems may NOT apply

• S.O.S. protections may be limited or unavailable

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21. ACCESSIBILITY, VOICE AND INCLUSION SYSTEM (VOICE-FIRST CORE)

The Platform operates primarily through voice interaction as part of its voice-first architecture, designed under a comprehensive accessibility and inclusion framework, enabling use by all individuals, including persons with disabilities, elderly users, and users with physical or cognitive limitations.

The Platform may include:

• voice commands

• communication systems

• voice-activated emergency features

The User acknowledges that:

• voice interaction is a structural component of the Platform

• voice recognition technology has inherent limitations

• commands may not always be detected or executed accurately

• environmental, technical, or user-related factors may impact performance

The User expressly acknowledges that voice-enabled accessibility technologies are provided exclusively as assistive technological functionalities intended to improve usability, accessibility, and interaction efficiency, particularly for elderly individuals, persons with disabilities, and users with limited manual interaction capacity.

Such functionalities do not constitute:

• medical assistance;

• professional accessibility services;

• emergency monitoring systems;

• continuous surveillance systems;

• life-protection infrastructure;

• transportation supervision.

The Platform does not guarantee that voice interaction systems will correctly interpret all speech patterns, accents, linguistic variations, cognitive conditions, disabilities, environmental conditions, or accessibility needs.

The User further acknowledges that:

• voice commands may be activated unintentionally;

• speech interpretation may contain inaccuracies;

• automated outputs may not reflect actual user intent;

• accessibility functionalities may vary depending on device, operating system, region, network conditions, and third-party integrations.

To the maximum extent permitted by law, ORO disclaims all liability arising from:

• failed voice interpretation;

• delayed command execution;

• accessibility-function interruptions;

• unintended activations;

• communication errors;

• technological limitations associated with voice-based interaction.

ORO shall NOT be liable for:

• voice recognition errors

• misinterpretation of commands

• unintended activations

• system failures related to voice or accessibility functions

ACCESSIBILITY DISCLAIMER

ORO is committed to promoting accessibility, inclusion, and technological usability for elderly individuals, persons with disabilities, and users requiring assistive technologies.

However, accessibility outcomes depend upon numerous factors outside ORO’s reasonable control, including:

device capabilities;

operating-system functionality;

internet connectivity;

third-party technologies;

hardware compatibility;

assistive-device configurations;

voice-recognition performance;

and external technological infrastructure.

Accordingly, ORO does not guarantee universal accessibility, uninterrupted accessibility functionality, full compatibility with all assistive technologies, or compliance with every accessibility requirement under every jurisdiction, device, or individual circumstance.

Accessibility features are provided on an ongoing best-efforts basis and may vary depending upon technological, legal, operational, and regional limitations.

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22. VOICE PROCESSING, ACCESSIBILITY DATA, DISCLAIMERS AND LIMITATION OF LIABILITY

This section forms an integral and binding part of the Terms of Service governing the use of the Oro platform (the “Platform”), operated by Oro Technologies LLC and its affiliated entities (collectively, “Oro”).

By accessing or using any voice-enabled functionality within the Platform, the user expressly acknowledges, understands, and agrees to be legally bound by the provisions set forth herein.

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1. Nature and Scope of Voice-Based Functionalities

The Platform may incorporate and provide access to voice-enabled technologies, including but not limited to speech recognition (speech-to-text), voice synthesis (text-to-speech), automated audio processing, and algorithmic interpretation of spoken commands (collectively, the “Voice Features”). Such Voice Features are offered exclusively for purposes of facilitating user interaction, enhancing accessibility—particularly for elderly individuals and persons with disabilities—and improving overall user experience within the Platform.

The user expressly acknowledges that Voice Features rely on complex technologies, including artificial intelligence, machine learning models, telecommunications infrastructure, and third-party service providers, all of which are inherently subject to limitations, variability, and potential failure.

Accordingly, Oro does not warrant, represent, or guarantee that Voice Features will be accurate, complete, reliable, uninterrupted, secure, or error-free under any circumstances.

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2. Express User Consent and Assumption of Risk

By using any Voice Features, the user expressly consents to their activation and operation and acknowledges that spoken input may be misinterpreted, partially captured, inaccurately transcribed, or incorrectly executed by the system.

The user further understands and accepts that outputs generated by the system may be incomplete, misleading, unintended, or inconsistent with the user’s actual intent. Such inaccuracies may arise from, including but not limited to, background noise, accents, dialects, language variations, speech impairments, environmental conditions, technical limitations, connectivity failures, or system errors.

The user assumes full and exclusive responsibility for reviewing, confirming, and validating any instruction, request, or information generated through Voice Features prior to taking any action based thereon.

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3. Prohibition of Use in Critical or High-Risk Situations

Voice Features are not designed, intended, or certified for use in emergency, medical, legal, financial, or any high-risk scenarios where errors, delays, or inaccuracies could result in physical harm, economic loss, legal exposure, or damage of any kind.

The user expressly agrees not to rely on Voice Features in such situations. Oro is not an emergency service provider and does not replace or substitute any governmental, medical, legal, or safety-related services.

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4. User Responsibility and Authorization of Actions

By using Voice Features, the user expressly authorizes Oro and its authorized technology providers to process voice-related interaction data, command-related audio inputs, temporary speech-processing information, and operational communication data strictly for purposes including:

• service execution;

• accessibility functionality;

• fraud prevention;

• safety systems;

• technical support;

• quality assurance;

• system integrity;

• legal compliance;

• platform improvement.

To the maximum extent technically feasible, ORO does not intentionally create biometric voice-identification databases or commercial voiceprint profiling systems.

Voice-related processing may involve temporary, automated, cloud-based, or AI-assisted processing environments operated by authorized third-party infrastructure providers across multiple jurisdictions.

Audio-related data retention, if any, shall remain limited to what is commercially reasonable, operationally necessary, legally required, or technically necessary for the legitimate operation of the Platform.

The user bears exclusive responsibility for verifying destinations, routes, identities, and any transaction or interaction initiated through voice commands.

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5. Audio Data Processing and Authorization

By using Voice Features, the user grants Oro a worldwide, irrevocable (to the extent permitted by law), royalty-free, sublicensable right to capture, process, analyze, store, reproduce, and use audio data, voice recordings, and transcriptions for purposes including, but not limited to, service operation, quality improvement, security, fraud prevention, compliance, and product development.

Such processing may be conducted directly by Oro or through authorized third-party technology providers, including cloud infrastructure services and artificial intelligence systems, which may operate across multiple jurisdictions.

The user acknowledges and accepts that audio data may be stored temporarily or permanently, subject to applicable laws and Oro’s internal data governance policies.

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6. Privacy, Security, and Technical Limitations

The user understands that voice data transmission involves inherent risks associated with digital communications, including potential interception, unauthorized access, data loss, or system vulnerabilities.

While Oro implements commercially reasonable technical, administrative, and organizational safeguards consistent with industry standards, Oro does not guarantee absolute security or immunity from breaches.

The accuracy and performance of Voice Features depend on factors beyond Oro’s control, including user devices, network conditions, and third-party systems.

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7. Platform Role and Transportation Disclaimer

Oro operates exclusively as a technology platform that enables connections between independent users and independent third-party service providers, including drivers. Oro does not provide transportation services, does not own or operate vehicles, and does not employ drivers.

All interactions, services, and transactions facilitated through the Platform occur directly between users and independent third parties, who bear sole responsibility for their conduct, services, compliance with applicable laws, and any outcomes arising therefrom.

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8. Comprehensive Limitation of Liability

To the maximum extent permitted by applicable law, Oro, its parent company, affiliates, officers, directors, shareholders, employees, contractors, and agents shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to the use of Voice Features or the Platform.

This limitation expressly includes, without limitation, any damages resulting from errors in voice recognition, misinterpretation of commands, failed execution of instructions, incorrect ride requests, miscommunication between users and drivers, service interruptions, personal injury, accidents, property damage, loss of profits, loss of data, or any other economic or non-economic loss.

The user expressly waives any claim against Oro arising from reliance on Voice Features or from interactions facilitated through the Platform.

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9. Misuse, Fraud Prevention, and Enforcement Rights

The user agrees not to misuse Voice Features, including but not limited to impersonation, fraudulent commands, use of recordings or automated scripts, manipulation of system behavior, or generation of malicious or deceptive inputs.

Oro reserves the unrestricted right to monitor usage, investigate suspicious activity, suspend or terminate accounts, restrict access to Voice Features, and pursue legal action in any jurisdiction, including civil and criminal proceedings.

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10. Availability, Modifications, and Service Control

Oro reserves the absolute and discretionary right to modify, limit, suspend, disable, or discontinue any Voice Features, in whole or in part, at any time and without prior notice.

Oro shall not be liable for any impact resulting from such modifications or discontinuation.

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11. Binding Arbitration and Class Action Waiver (U.S. and Global Standard)

To the fullest extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to the use of the Platform or Voice Features shall be resolved exclusively through final and binding arbitration, and not in a court of law.

The user expressly agrees to waive any right to participate in class actions, collective actions, or representative proceedings. All disputes shall be brought solely on an individual basis.

Arbitration shall be conducted in accordance with applicable arbitration rules designated by Oro and shall take place in a jurisdiction determined by Oro, unless otherwise required by mandatory law.

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12. International Compliance

The user acknowledges that the use of Voice Features may be subject to varying laws and regulations depending on jurisdiction, including data protection, biometric data, telecommunications, and consumer protection laws.

The user is solely responsible for ensuring compliance with all applicable local laws when accessing or using the Platform.

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ACCESSIBILITY INFORMATION DISCLAIMER

Any accessibility category, accessibility indicator, accessibility label, accessibility-related description, vehicle accessibility designation, driver accessibility designation, service classification, accessibility score, accessibility badge, accessibility icon, accessibility ranking, accessibility recommendation, accessibility filter, accessibility search result, accessibility-related communication, or accessibility-related information displayed through the Platform is provided solely for informational purposes.

Such information may be generated, provided, selected, uploaded, self-reported, modified, categorized, described, maintained, processed, interpreted, aggregated, translated, or displayed by independent Drivers, Providers, Users, vehicle owners, third-party partners, automated systems, artificial intelligence tools, mapping services, accessibility databases, external data providers, software integrations, governmental datasets, or other third-party sources not controlled by ORO.

ORO does not independently verify, inspect, audit, certify, test, validate, endorse, monitor, supervise, guarantee, warrant, or continuously review the accuracy, completeness, suitability, legality, effectiveness, safety, reliability, regulatory compliance, accessibility compliance, or continued availability of any accessibility-related representation made by any User, Driver, Provider, vehicle owner, third party, or automated system.

Accessibility-related information may be incomplete, inaccurate, outdated, unavailable, modified without notice, incorrectly categorized, subject to technological limitations, affected by user error, affected by third-party conduct, affected by artificial intelligence outputs, or otherwise unsuitable for a User’s particular circumstances.

Users are solely responsible for independently evaluating whether any Driver, Provider, vehicle, route, destination, pickup location, drop-off location, assistive-device accommodation, accessibility feature, transportation arrangement, or third-party service is appropriate for their individual accessibility requirements.

Nothing contained within the Platform shall be interpreted as:

a certification;

an inspection;

an audit;

an accessibility assessment;

a professional evaluation;

a legal opinion;

a regulatory determination;

a warranty;

a guarantee;

an endorsement;

an accreditation;

an approval;

a representation of legal compliance;

a representation of ADA compliance;

a representation of disability-law compliance;

a representation of accessibility-law compliance;

or a representation that any Driver, Provider, vehicle, route, location, accommodation, or service satisfies any particular accessibility standard.

​ORO does not certify compliance with the Americans with Disabilities Act (ADA), the Accessibility for Ontarians with Disabilities Act (AODA), the European Accessibility Act (EAA), the Equality Act 2010 (United Kingdom), or any comparable accessibility, disability-rights, transportation-accessibility, consumer-protection, or anti-discrimination legislation unless expressly required by applicable law.

To the maximum extent permitted by applicable law, ORO shall not be liable for any:

accessibility mismatch;

accessibility failure;

accommodation dispute;

accessibility-related injury;

accessibility misunderstanding;

accessibility-related discrimination claim arising from third-party conduct;

accessibility-related regulatory claim;

accessibility-related compliance dispute;

accessibility-related service dissatisfaction;

accessibility-related economic loss;

accessibility-related personal injury claim;

accessibility-related communication failure;

accessibility-related technological failure;

or accessibility-related claim of any kind arising from information displayed through the Platform or reliance upon such information.

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23. FINAL ACCEPTANCE

By continuing and accepting:

✔ You confirm full understanding of these Terms
✔ You accept all conditions herein
✔ You acknowledge legal binding effect

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24. PLATFORM STATUS, TECHNOLOGICAL INTERMEDIATION AND NO TRANSPORTATION CONTROL

The User expressly acknowledges and agrees that ORO operates exclusively as a technology company providing software infrastructure, accessibility tools, voice-interaction systems, payment facilitation technologies, digital marketplace functionality, and intermediary connectivity services between independent Users and independent third-party providers.

ORO does not:

• own vehicles;

• employ drivers;

• supervise transportation services;

• control routes;

• direct provider behavior;

• operate fleets;

• provide logistics services;

• provide transportation services;

• provide accessibility services;

• provide medical services;

• provide emergency-response services.

All transportation, mobility, delivery, accessibility assistance, and related services are independently offered and performed by third-party providers operating under their own responsibility, licenses, insurance coverage, operational discretion, and legal compliance obligations.

The Platform merely enables technological connectivity and communication between independent parties.

Nothing contained in these Terms shall be interpreted as creating:

• an employment relationship;

• agency relationship;

• partnership;

• joint venture;

• transportation operator status;

• carrier relationship;

• public transportation obligation.

To the maximum extent permitted by law, ORO disclaims responsibility for:

• transportation execution;

• provider conduct;

• vehicle conditions;

• route selection;

• traffic incidents;

• criminal acts;

• regulatory compliance of third-party providers;

• operational safety conditions outside the technological scope of the Platform.

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GLOBAL LEGAL INTEGRATION NOTICE

These Terms form part of the unified global legal framework governing the ORO Marketplace Platform, including the Privacy Policy, Accessibility & Voice Policy, Community Guidelines, Safety Framework, Refund Policy, and all related legal disclosures published by Oro Technologies LLC.

Continued access to or use of the Platform constitutes legally binding acceptance of all applicable policies and future updates.