ORO TECHNOLOGIES LLC

GLOBAL DRIVER, INDEPENDENT PROVIDER, ACCESSIBILITY, VOICE TECHNOLOGY, SAFETY, DATA PROTECTION AND PLATFORM OPERATIONS FRAMEWORK

Unified Global Legal Framework for Drivers, Couriers, Independent Providers and Accessibility-Oriented Transportation Services

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Last Updated: May 2026

1. CORPORATE LEGAL NOTICE, PLATFORM STATUS AND BINDING ACCEPTANCE

This Global Driver, Independent Provider, Accessibility, Voice Technology, Safety, Data Protection and Platform Operations Framework (the “Agreement”, the “Framework”, or the “Terms”) constitutes a legally binding international agreement governing all access to and use of the technology platform, software systems, mobile applications, voice-based interaction systems, accessibility features, artificial intelligence systems, websites, APIs, digital infrastructure, emergency-support integrations, and related technological services operated by ORO Technologies LLC, together with its subsidiaries, affiliates, licensors, controlled entities, contractors, technology partners, international branches, and authorized operators (collectively, “ORO”, the “Company”, the “Platform”, or the “ORO Corporate Group”).

This Agreement applies globally to all drivers, couriers, transportation providers, accessibility-oriented providers, independent contractors, vehicle operators, delivery partners, mobility providers, and any individual or entity accessing or using the Platform for the purpose of offering transportation, delivery, accessibility-related, mobility-support, or related services (collectively, the “Provider”).

By registering, accessing, downloading, installing, activating, connecting to, or using the Platform in any manner, the Provider expressly:

• acknowledges having carefully reviewed and understood this Agreement;

• accepts all provisions without limitation or reservation;

• confirms full legal capacity and authority to enter into legally binding agreements;

• agrees to comply with all applicable laws, regulations, licensing obligations, and industry standards;

• acknowledges that continued use of the Platform constitutes ongoing acceptance of all current and future versions of these Terms.

• ​The Provider further acknowledges and agrees that electronic acceptance, account registration, digital acknowledgment, clicking acceptance buttons, continued Platform access, digital execution, electronic communications, and continued use of the Platform constitute legally binding electronic consent and enforceable electronic signature acceptance to the maximum extent permitted under applicable electronic-signature and digital-contract laws.

If the Provider does not agree to all provisions contained herein, the Provider must immediately discontinue all use of the Platform.

This Agreement forms part of the unified global legal ecosystem of ORO and shall be interpreted jointly with all additional Platform policies, including but not limited to:

• Privacy Policies;

• Accessibility Policies;

• Voice Technology and Artificial Intelligence Policies;

• Safety Frameworks;

• Community Standards;

• Data Governance Policies;

• Refund and Cancellation Policies;

• Emergency and Security Policies;

• Regulatory Compliance Notices;

• International Arbitration Provisions;

• Corporate Risk Allocation Frameworks.

In the event of conflict between documents, ORO reserves the right to determine the controlling interpretation to the maximum extent permitted by applicable law.

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2. FUNDAMENTAL TECHNOLOGICAL NATURE OF THE PLATFORM

ORO operates exclusively as a global technology company and digital marketplace infrastructure provider.

The Platform functions solely as a software-based intermediation environment that facilitates digital connectivity between independent users and independent third-party Providers.

UNDER NO CIRCUMSTANCES SHALL ORO BE INTERPRETED, CLASSIFIED, OR CONSIDERED AS:

• a transportation company;

• a carrier;

• a logistics operator;

• a taxi company;

• a dispatch operator;

• a mobility operator;

• a fleet owner;

• an accessibility transportation company;

• an assisted transportation provider;

• a healthcare transportation entity;

• an employer;

• a joint venture participant;

• an operational supervisor;

• a security company;

• an emergency response provider.

ORO:

• does NOT own, lease, operate, or manage vehicles;

• does NOT employ Providers;

• does NOT direct transportation operations;

• does NOT supervise real-world service execution;

• does NOT control Provider conduct;

• does NOT guarantee transportation outcomes;

• does NOT guarantee accessibility performance;

• does NOT provide medical supervision;

• does NOT provide emergency response services.

All services facilitated through the Platform are independently offered and independently performed by third-party Providers operating under their own licenses, legal authority, insurance coverage, operational control, and regulatory responsibility.

The Provider expressly acknowledges that ORO’s role is limited exclusively to the provision of technological infrastructure, digital marketplace systems, voice-interaction technologies, automated matching systems, and related software functionalities.

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DIGITAL MARKETPLACE SAFE HARBOR POSITIONING

ORO operates exclusively as a neutral digital marketplace, software intermediary, communication technology layer, and infrastructure provider that facilitates independent interactions between users and independent third-party Providers.

ORO does not independently provide transportation services, logistics services, delivery services, emergency-response services, caregiving services, healthcare transportation, or real-world operational supervision.

The Platform functions solely as a technology-based intermediation environment that enables communication, marketplace visibility, automated matching functionalities, accessibility-oriented interactions, and digital service facilitation between independent participants.

Any matching, ranking, visibility, pricing suggestion, routing assistance, dispatch functionality, accessibility categorization, voice interaction, or algorithmic recommendation generated by the Platform is performed exclusively through automated technological systems and shall not be interpreted as operational control, transportation dispatch management, employment supervision, or real-world service direction by ORO.

Providers retain full and exclusive discretion regarding whether to accept, reject, perform, modify, suspend, or terminate any transportation or related service interaction facilitated through the Platform.

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2A. NO TRANSPORTATION DISPATCH, NO OPERATIONAL CONTROL AND NO AGENCY RELATIONSHIP

The Provider expressly acknowledges and agrees that the Platform does not assign, dispatch, direct, supervise, command, control, manage, monitor, or require acceptance of any transportation, mobility, accessibility-related, delivery, courier, or other service request.

Any service opportunity displayed through the Platform is generated through automated technological systems and constitutes solely an invitation for independent Providers to evaluate and accept or reject at their sole discretion.

ORO does not determine:

the Provider’s work schedule;

the Provider’s availability;

the Provider’s routes;

the Provider’s operational methods;

the Provider’s transportation decisions;

the Provider’s vehicle usage;

the Provider’s acceptance rate;

the Provider’s business strategy;

or the Provider’s commercial judgment.

Nothing within the Platform, including algorithmic systems, voice systems, AI systems, automated matching tools, pricing suggestions, navigation assistance, incentive programs, account metrics, ratings systems, safety tools, accessibility tools, or performance analytics shall be interpreted as creating operational control, agency authority, transportation dispatch authority, employer authority, supervisory authority, or management authority by ORO.

The Provider shall at all times remain an independently operating business entity or independent contractor acting solely on its own behalf and not as an employee, representative, partner, franchisee, fiduciary, joint venturer, or agent of ORO.

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3. INDEPENDENT CONTRACTOR STATUS – CRITICAL GLOBAL CORPORATE CLAUSE

The Provider operates at all times as a fully independent contractor.

Nothing contained in this Agreement, within the Platform, within any communication, or within any operational interaction shall be interpreted as creating:

• an employment relationship;

• a relationship of subordination;

• an agency relationship;

• a partnership;

• a franchise relationship;

• a fiduciary relationship;

• a representative capacity;

• a joint venture;

• a dependent contractor relationship.

The Provider expressly acknowledges and agrees that:

• the Provider is not an employee of ORO;

• the Provider retains full autonomy and independence;

• the Provider determines whether, when, where, and how to provide services;

• the Provider controls work schedules, operational methods, routes, equipment, and service acceptance decisions;

• the Provider may simultaneously work with competitors or other platforms;

• the Provider may independently operate private businesses, provide services outside the Platform, maintain independent commercial relationships, use competing applications, and engage in any other lawful economic activity without restriction from ORO;

• no exclusivity obligation, minimum activity requirement, economic dependency relationship, or mandatory service commitment exists between ORO and the Provider.

• the Provider assumes all operational, legal, tax, regulatory, financial, insurance, and commercial risk.

The Provider expressly waives, to the maximum extent permitted by law:

• any claim for employee classification;

• any claim for labor benefits;

• any entitlement to overtime compensation;

• any entitlement to minimum wage protections;

• any entitlement to social benefits;

• any entitlement to severance payments;

• any entitlement to workers’ compensation from ORO;

• any claim based on alleged operational control.

The Provider further acknowledges that:

• algorithms;

• ratings systems;

• performance analytics;

• pricing systems;

• voice technologies;

• accessibility systems;

• AI-generated recommendations;

• automated notifications;

• temporary incentives;

• platform standards;

• account review mechanisms;

shall not constitute supervision, employment control, operational direction, or managerial authority by ORO.

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3A. PROVIDER BUSINESS INDEPENDENCE AND ENTREPRENEURIAL OPPORTUNITY

The Provider acknowledges and agrees that participation on the Platform constitutes an independent commercial opportunity and not employment.

The Provider maintains full entrepreneurial discretion and may independently determine:

whether to provide services;

which services to provide;

when to provide services;

where to provide services;

which users to serve;

which business expenses to incur;

which equipment to utilize;

and whether to simultaneously utilize competing platforms.

The Provider bears the possibility of profit or loss arising from independent business decisions.

Nothing in the Platform shall be construed as guaranteeing commercial success, earnings, profitability, customer demand, economic opportunity, business continuity, or financial outcomes.

The Provider expressly acknowledges that such entrepreneurial independence constitutes a fundamental basis of this Agreement.

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4. GLOBAL ACCESSIBILITY, INCLUSION AND VOICE-FIRST TECHNOLOGY FRAMEWORK

ORO operates a voice-first and accessibility-oriented technological infrastructure designed to reduce digital barriers affecting:

• older adults;

• persons with disabilities;

• visually impaired individuals;

• users with reduced mobility;

• users with limited technological familiarity;

• cognitively vulnerable users;

• individuals requiring simplified digital interaction.

The Platform may incorporate:

• voice-command systems;

• artificial intelligence processing;

• speech-recognition technologies;

• accessibility-enhanced interfaces;

• automated assistance tools;

• SOS functionalities;

• emergency escalation integrations;

• accessibility-oriented service categories;

• assistive communication technologies.

The Provider expressly acknowledges and agrees that:

• voice technologies are probabilistic systems;

• artificial intelligence outputs may contain inaccuracies;

• accessibility tools may fail, malfunction, delay, or misinterpret user input;

• speech-recognition systems may be affected by noise, accents, disabilities, device limitations, connectivity conditions, environmental conditions, or third-party systems;

• vulnerable users may misunderstand or incorrectly use Platform functionalities;

• accessibility-oriented features do not guarantee successful communication or transportation outcomes.

The Provider assumes all operational risks associated with interactions involving:

• elderly users;

• persons with disabilities;

• vulnerable populations;

• accessibility requests;

• assistive devices;

• service animals;

• voice-generated commands;

• AI-assisted interactions.

ORO makes no representation, certification, or warranty regarding:

• accessibility compliance of Providers;

• vehicle accessibility suitability;

• Provider training;

• voice-system accuracy;

• AI-system reliability;

• emergency-response effectiveness;

• transportation compatibility;

• uninterrupted accessibility functionality.

The Platform is provided strictly on an “AS IS” and “AS AVAILABLE” basis.

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5. PROVIDER RESPONSIBILITIES AND FULL OPERATIONAL LIABILITY

The Provider assumes sole, exclusive, and complete responsibility for all activities conducted through or in connection with the Platform.

The Provider shall be solely responsible for:

• operating vehicles safely and lawfully;

• maintaining valid licenses, permits, registrations, and certifications;

• maintaining all legally required insurance coverage;

• complying with transportation laws;

• complying with accessibility laws applicable in the Provider’s jurisdiction;

• complying with anti-discrimination laws;

• complying with tax obligations;

• complying with consumer protection obligations;

• maintaining vehicle roadworthiness;

• maintaining accessibility equipment where applicable;

• ensuring lawful transportation operations;

• ensuring lawful interactions with passengers;

• ensuring cybersecurity and confidentiality obligations;

• ensuring compliance with data protection laws.

The Provider further assumes full responsibility for:

• accidents;

• injuries;

• deaths;

• transportation incidents;

• disputes with users;

• property damage;

• service failures;

• regulatory violations;

• accessibility-related incidents;

• service animal incidents;

• equipment malfunction;

• criminal acts;

• misconduct;

• third-party claims.

Failure to comply with any legal or operational obligation may result in immediate suspension, restriction, investigation, deactivation, or permanent termination of Platform access.

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5A. INSURANCE OBLIGATIONS AND RISK ALLOCATION

The Provider shall at all times maintain all insurance coverage required by applicable law, including but not limited to:

automobile liability insurance;

commercial transportation insurance where applicable;

bodily injury coverage;

property damage coverage;

uninsured motorist coverage where required;

workers' compensation coverage where required by law;

and any additional coverage required by local regulations.

The Provider acknowledges that ORO does not provide insurance coverage for the Provider unless expressly stated in a separate written agreement.

The Provider remains solely responsible for determining the adequacy of insurance coverage and assumes all risks associated with insufficient, expired, invalid, restricted, denied, canceled, or unavailable insurance protection.

Any insurance products that may be made available through third-party providers are offered independently by such third parties and remain subject to separate terms and conditions.

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6. PROVIDER RELATIONSHIP WITH USERS

The Provider acknowledges that all transportation or related services are performed directly between the Provider and the user.

ORO is not a party to transportation agreements, service agreements, accessibility arrangements, or operational decisions made between users and Providers.

The Provider retains complete discretion regarding:

• acceptance or rejection of service requests;

• operational methods;

• routing decisions;

• scheduling;

• safety procedures;

• transportation execution;

• interaction standards;

• operational judgment.

Nothing within the Platform shall create heightened duties of care, fiduciary obligations, caregiving obligations, or operational supervision by ORO.

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7. ACCESSIBILITY SERVICES, SERVICE ANIMALS AND ASSISTIVE DEVICES

The Platform may facilitate transportation interactions involving:

• wheelchairs;

• walkers;

• prosthetic devices;

• oxygen-support accessories;

• hearing-support devices;

• visual-assistance tools;

• mobility equipment;

• service animals;

• guide animals;

• accessibility-oriented transportation requests.

The Provider acknowledges and agrees that ORO:

• does not certify service animals;

• does not verify disabilities;

• does not inspect accessibility equipment;

• does not supervise loading or unloading procedures;

• does not guarantee compatibility between users, vehicles, Providers, or accessibility devices;

• does not provide caregiving services;

• does not provide medical support.

The Provider assumes all responsibility associated with:

• transportation of assistive devices;

• handling of accessibility equipment;

• interactions involving service animals;

• compliance with applicable disability-access laws;

• safe transportation conditions.

The Provider further acknowledges that accessibility-related service categories or labels are informational only and do not constitute certification, endorsement, operational control, or legal guarantees by ORO.

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8. VOICE TECHNOLOGY, AI SYSTEMS AND AUTOMATED DECISION-MAKING

The Platform may utilize:​

• artificial intelligence systems;

• algorithmic systems;

• automated dispatch systems;

• predictive technologies;

• voice-recognition technologies;

• contextual processing systems;

• machine-learning systems;

• automated risk-analysis systems;

• fraud-detection systems;

• automated account-enforcement tools.

• The Provider expressly acknowledges and agrees that artificial intelligence systems, automated decision-making technologies, voice-recognition systems, accessibility-oriented interaction tools, predictive systems, and machine-learning functionalities incorporated into the Platform are probabilistic, automated, and inherently subject to technological limitations, inaccuracies, interruptions, contextual errors, unintended outputs, speech-recognition failures, language-processing limitations, and misinterpretations.

• Voice commands, accessibility-related requests, automated recommendations, AI-generated outputs, and contextual interpretations may be incomplete, inaccurate, delayed, interrupted, improperly processed, or affected by environmental conditions, accents, disabilities, background noise, connectivity conditions, device limitations, third-party infrastructure, or user misuse.

• Artificial intelligence functionalities are provided exclusively as assistive technological tools and shall not replace human judgment, transportation judgment, emergency judgment, medical judgment, accessibility supervision, caregiving responsibilities, or independent decision-making by Providers or users.

• The Provider assumes all risks associated with reliance upon AI systems, automated technologies, accessibility-oriented tools, and voice-interaction functionalities.

• AI outputs are probabilistic;

• voice commands may be misunderstood;

• accessibility users may generate unintended commands;

• AI does not replace human judgment;

• AI is assistive only.

• EU AI Act;

• FTC AI claims;

• Apple reviewer concerns;

• accessibility lawsuits.

The Provider expressly acknowledges that:

• automated systems may generate errors;

• AI outputs may be inaccurate;

• automated decisions may occur without human review;

• voice systems may trigger unintended outcomes;

• technological systems may malfunction or fail.

ORO shall not be liable for:

• algorithmic decisions;

• AI inaccuracies;

• voice-recognition failures;

• automated restrictions;

• automated deactivations;

• delayed communications;

• incorrect routing suggestions;

• system downtime;

• data-processing errors.

Any voice-generated action processed by the Platform may be presumed authorized based on available technological input and contextual interpretation unless prohibited by mandatory applicable law.

The Provider assumes all risk arising from reliance upon technological systems.

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9. EMERGENCY SYSTEMS, SOS FUNCTIONALITIES AND THIRD-PARTY SECURITY INTEGRATION

The Platform may include:

• GPS systems;

• SOS functionalities;

• emergency-contact tools;

• location-sharing features;

• third-party security integrations;

• emergency escalation technologies.

The Provider expressly acknowledges that:

• ORO is not an emergency-response provider;

• ORO does not operate police, ambulance, or emergency services;

• emergency communications may fail or be delayed;

• third-party infrastructure may become unavailable;

• public authorities operate independently from ORO.

Emergency or SOS alerts may be routed to independent third-party security providers operating under separate legal frameworks.

Such third-party entities may independently determine whether to contact:

• law enforcement authorities;

• emergency responders;

• security agencies;

• public emergency systems.

ORO:

• does not supervise third-party security providers;

• does not control governmental authorities;

• does not guarantee emergency response;

• does not guarantee response times;

• does not guarantee successful intervention.

All emergency-related functionalities are provided strictly as supplementary technological tools and not as emergency infrastructure.

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9A. SOS SYSTEM LIMITATIONS AND THIRD-PARTY SECURITY DISCLAIMER

The Provider expressly acknowledges that all SOS functionalities, emergency alert systems, location-sharing tools, panic-button functionalities, emergency escalation technologies, security integrations, and related safety features are supplemental technological tools only.

Emergency alerts may be transmitted to independent third-party security providers, monitoring entities, dispatch centers, emergency communication partners, or other external service providers operating under separate legal frameworks and outside the operational control of ORO.

ORO does not:

operate emergency response centers;

operate security monitoring centers;

dispatch law enforcement agencies;

dispatch ambulances;

dispatch fire departments;

provide private security services;

guarantee emergency intervention;

guarantee emergency communications;

or guarantee successful emergency outcomes.

Any decision to contact emergency responders, law enforcement agencies, medical services, security personnel, family members, emergency contacts, or governmental authorities is made exclusively by the applicable third party and not by ORO.

The Provider acknowledges that emergency systems may fail, experience delays, generate false alerts, experience connectivity interruptions, contain inaccurate location information, suffer technological malfunctions, or become unavailable due to circumstances beyond ORO's reasonable control.

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10. ACCOUNT REGISTRATION, MONITORING, SUSPENSION AND TERMINATION

ORO reserves the unrestricted right, at its sole discretion and to the maximum extent permitted by law, to:

• approve or reject applications;

• monitor account activity;

• review compliance;

• investigate complaints;

• request documentation;

• conduct identity verification procedures;

• conduct document validation procedures;

• utilize third-party screening providers;

• apply fraud-prevention technologies;

• apply automated enforcement measures;

• suspend accounts;

• restrict Platform functionality;

• terminate Provider access.

Such actions may occur with or without prior notice where legally permitted.

Grounds for enforcement may include:

• legal non-compliance;

• fraud prevention;

• cybersecurity concerns;

• safety incidents;

• accessibility complaints;

• data-protection violations;

• operational risks;

• misconduct;

• regulatory exposure;

• reputational protection;

• misuse of the Platform;

• breach of these Terms.

• Any identity verification procedure, document review, screening process, fraud-detection mechanism, account validation process, or third-party background review implemented by ORO shall not constitute a guarantee of safety, future conduct, legal compliance, criminal-history accuracy, identity authenticity, transportation suitability, accessibility suitability, or absence of unlawful behavior by any Provider or user.

ORO shall not be liable for:

• loss of income;

• reputational harm;

• loss of business opportunities;

• account restrictions;

• algorithmic de-prioritization;

• suspension-related losses.

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10A. BACKGROUND CHECKS AND SCREENING DISCLAIMER

Any background checks, identity verification procedures, criminal-history reviews, document verification processes, driver-license reviews, vehicle inspections, sanctions screening procedures, fraud reviews, or other screening activities performed by ORO or third-party screening providers are conducted solely for limited platform compliance purposes.

Such reviews do not constitute:

certification;

endorsement;

guarantee of safety;

guarantee of future conduct;

guarantee of legal compliance;

guarantee of transportation suitability;

guarantee of accessibility suitability;

or guarantee of absence of criminal conduct.

The Provider acknowledges that no screening system can eliminate all risks and that ORO makes no representation regarding the completeness, accuracy, reliability, or future predictive value of any screening process.

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11. PAYMENTS, FEES, TAXES AND FINANCIAL RESPONSIBILITY

The Provider acknowledges and agrees that:

• Platform usage may be subject to commissions, service fees, processing fees, subscription structures, dynamic pricing adjustments, and other commercial models;

• payment processing may be conducted by independent third-party providers;

• transaction delays may occur;

• demand levels are not guaranteed;

• earnings are variable and uncertain.

ORO does not guarantee:

• minimum income;

• minimum trip volume;

• profitability;

• continued access to commercial opportunities.

• demand;

• trip frequency;

• profits;

• business success;

• economic viability.

The Provider is solely responsible for:

• tax declarations;

• social-security contributions;

• VAT obligations;

• income reporting;

• accounting compliance;

• banking compliance;

• anti-money laundering obligations;

• financial reporting requirements.

The Provider agrees to indemnify and hold harmless ORO from any tax-related claim, audit, investigation, penalty, or regulatory action arising from the Provider’s activities.

Unless mandatory law requires otherwise, all fees and payments are final and non-refundable.

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12. DATA PROTECTION, CYBERSECURITY AND CONFIDENTIALITY

The Provider may receive limited access to personal information strictly necessary for the execution of services.

Such information may include:

• user identification data;

• geolocation data;

• trip-related data;

• communication data;

• accessibility-related information;

• limited transactional information.

The Provider agrees to:

• process data lawfully;

• maintain strict confidentiality;

• implement reasonable cybersecurity protections;

• secure devices and credentials;

• avoid unauthorized disclosure;

• avoid unauthorized storage;

• avoid unauthorized transfer or sale of data.

The Provider shall not:

• copy user data unnecessarily;

• misuse personal information;

• contact users outside authorized purposes;

• exploit sensitive information;

• share information with unauthorized third parties.

The Provider must report any actual or suspected:

• cybersecurity breach;

• unauthorized access;

• credential compromise;

• data exposure incident;

• privacy violation;

without undue delay and no later than twenty-four (24) hours after becoming aware of the incident.

The Provider assumes full responsibility for:

• device security;

• password management;

• cybersecurity failures;

• unauthorized access arising from Provider negligence.

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12A. CROSS-BORDER DATA TRANSFERS AND INTERNATIONAL COMPLIANCE

Due to the multinational nature of the Platform, personal information, operational data, accessibility-related information, cybersecurity information, voice-interaction data, communications data, and transactional information may be processed, stored, transferred, accessed, or hosted across multiple jurisdictions.

The Provider acknowledges and agrees that ORO may utilize globally distributed infrastructure providers, cloud service providers, cybersecurity providers, data processors, compliance providers, and affiliated entities to support Platform operations.

Such processing shall be conducted in accordance with applicable privacy, cybersecurity, accessibility, and data-protection laws, including where applicable:

GDPR;

UK GDPR;

CCPA/CPRA;

PIPEDA;

LGPD;

and other applicable international data-protection frameworks.

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13. SAFETY, CONDUCT, NON-DISCRIMINATION AND PROFESSIONAL STANDARDS

Providers are expected to maintain professional conduct consistent with applicable laws and Platform safety standards.

Providers shall not engage in:

• harassment;

• violence;

• discriminatory conduct prohibited by law;

• fraud;

• unsafe driving;

• criminal activity;

• unauthorized charges;

• abusive conduct;

• misconduct involving vulnerable users.

The Provider acknowledges that ORO may maintain internal standards relating to:

• safety;

• inclusion;

• accessibility;

• user protection;

• digital integrity.

However, ORO does not guarantee real-time behavioral supervision or enforcement.

ORO does not continuously monitor transportation activities, in-person interactions, real-world conduct, vehicle conditions, physical transportation execution, live accessibility interactions, voice communications, emergency situations, or real-time user behavior occurring outside the technological functionality of the Platform.

To the maximum extent permitted by law, ORO shall not be liable for:

• discriminatory conduct by users or Providers;

• interpersonal disputes;

• refusal disputes;

• third-party misconduct;

• criminal acts;

• violent acts.

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14. NO MEDICAL SERVICES, NO CAREGIVING SERVICES AND NO SPECIAL DUTY OF CARE

• The Platform is not, and shall not be interpreted as:

• a medical transportation provider;

• a non-emergency medical transportation provider (NEMT);

• an ambulance service;

• an ADA-certified medical carrier;

• an assisted medical transportation provider;

• a supervised transportation operator;

• a healthcare mobility network;

• a caregiving service;

• a nursing service;

• an assisted-living service;

• a disability-supervision service;

• a healthcare provider;

• a medical dispatch operator;

• or a life-support transportation service.

ORO does not provide medical supervision, medical personnel, emergency healthcare personnel, physical assistance staff, nursing support, accessibility caregivers, disability attendants, or healthcare transportation certification.

The Platform is not:​

• a medical transportation provider;

• an ambulance service;

• a healthcare platform;

• a caregiving service;

• a nursing service;

• an assisted-living service;

• a life-support transportation service;

• a disability-supervision service.

The Provider acknowledges that:

• ORO does not supervise vulnerable individuals;

• ORO does not provide medical personnel;

• ORO does not monitor health conditions;

• ORO does not provide physical assistance staff;

• ORO does not guarantee accessibility outcomes.

The Provider assumes all responsibility associated with transportation interactions involving:

• elderly users;

• disabled users;

• medically vulnerable users;

• cognitively impaired users;

• users requiring assistance.

The Platform must not be relied upon for life-threatening emergencies or situations requiring professional medical supervision.

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15. INTELLECTUAL PROPERTY, SOFTWARE RIGHTS AND BRAND PROTECTION

All intellectual property rights associated with the Platform remain the exclusive property of ORO or its licensors.

Such rights include:

• trademarks;

• trade names;

• software;

• source code;

• algorithms;

• voice systems;

• AI systems;

• databases;

• interfaces;

• graphics;

• content;

• operational methodologies.

The Provider acquires no ownership rights through use of the Platform.

The Provider shall not:

• copy Platform systems;

• reverse engineer software;

• misuse branding;

• create derivative works;

• exploit confidential systems;

• register confusingly similar trademarks;

• use the ORO brand without authorization.

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16. FORCE MAJEURE

ORO shall not be liable for any delay, interruption, reduced functionality, data loss, communication failure, operational disruption, or inability to perform arising directly or indirectly from events beyond its reasonable control.

Such events may include:

• natural disasters;

• acts of God;

• pandemics;

• cyberattacks;

• cloud-service interruptions;

• telecommunications failures;

• electrical outages;

• GPS failures;

• internet disruptions;

• AI-system malfunctions;

• labor disruptions;

• government actions;

• regulatory restrictions;

• civil unrest;

• armed conflict;

• software failures;

• satellite failures;

• third-party infrastructure outages.

During such events, ORO may suspend, restrict, modify, or discontinue Platform operations without liability.

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17. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Platform and all related technologies, systems, functionalities, accessibility tools, voice systems, AI systems, emergency features, and services are provided without warranties of any kind.

ORO expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• merchantability;

• fitness for a particular purpose;

• uninterrupted availability;

• accuracy;

• accessibility compliance;

• compatibility;

• operational reliability;

• security guarantees;

• transportation suitability;

• emergency-response effectiveness;

• provider conduct guarantees.

ORO does not warrant that:

• the Platform will operate continuously;

• errors will be corrected;

• systems will be free from interruptions;

• services will meet Provider expectations;

• vulnerable users will successfully operate the Platform.

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18. LIMITATION OF LIABILITY – CRITICAL GLOBAL CORPORATE PROTECTION CLAUSE

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ORO, ITS AFFILIATES, SUBSIDIARIES, SHAREHOLDERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, TECHNOLOGY PARTNERS, LICENSORS, SUCCESSORS, AND RELATED ENTITIES SHALL NOT BE LIABLE FOR:

• PERSONAL INJURY;

• DEATH;

• ACCESSIBILITY FAILURES;

• TRANSPORTATION INCIDENTS;

• SERVICE ANIMAL INCIDENTS;

• VEHICLE ACCIDENTS;

• PROPERTY DAMAGE;

• EMOTIONAL DISTRESS;

• LOSS OF INCOME;

• BUSINESS INTERRUPTION;

• LOSS OF PROFITS;

• DATA LOSS;

• CYBERSECURITY INCIDENTS;

• VOICE-RECOGNITION FAILURES;

• AI INACCURACIES;

• DELAYED EMERGENCY RESPONSE;

• THIRD-PARTY MISCONDUCT;

• GOVERNMENTAL ACTIONS;

• REGULATORY ENFORCEMENT;

• INDIRECT DAMAGES;

• INCIDENTAL DAMAGES;

• CONSEQUENTIAL DAMAGES;

• EXEMPLARY DAMAGES;

• PUNITIVE DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY LIABILITY OF ORO SHALL BE LIMITED EXCLUSIVELY TO THE TOTAL AMOUNT OF PLATFORM FEES ACTUALLY PAID BY THE PROVIDER TO ORO DURING THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IF NO SUCH FEES WERE PAID, ORO’S MAXIMUM LIABILITY SHALL BE ZERO (0).

WHERE CERTAIN LIMITATIONS ARE PROHIBITED BY LAW, LIABILITY SHALL BE LIMITED TO THE MINIMUM EXTENT LEGALLY PERMITTED.

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18A. EXCLUSIVE ASSUMPTION OF TRANSPORTATION RISK

The Provider expressly acknowledges and agrees that all transportation-related risks, accessibility-related risks, vehicle-operation risks, passenger-interaction risks, service-animal risks, assistive-device risks, roadway risks, environmental risks, and operational risks arising from transportation activities are assumed exclusively by the Provider.

ORO neither creates nor assumes any duty to control, supervise, inspect, evaluate, direct, monitor, or guarantee transportation services performed by independent Providers.

To the maximum extent permitted by law, ORO shall not be liable for claims arising from:

vehicle operation;

traffic incidents;

driver negligence;

accessibility accommodations;

service delivery failures;

passenger interactions;

criminal conduct by third parties;

or transportation-related injuries or damages.

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19. INDEMNIFICATION AND LEGAL DEFENSE

The Provider agrees to fully defend, indemnify, and hold harmless ORO and the ORO Corporate Group from and against any and all:

• claims;

• lawsuits;

• investigations;

• penalties;

• regulatory actions;

• liabilities;

• judgments;

• settlements;

• damages;

• costs;

• expenses;

• attorneys’ fees.

Such obligations apply to all matters arising out of or related to:

• Provider conduct;

• transportation services;

• accessibility interactions;

• service animal incidents;

• accidents;

• regulatory violations;

• tax disputes;

• employment-classification claims;

• data-protection violations;

• cybersecurity incidents;

• voice-system interactions;

• AI-system disputes;

• misconduct;

• breach of these Terms;

• violation of applicable law.

The Provider shall assume full responsibility for legal defense and associated costs.

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20. ARBITRATION, CLASS ACTION WAIVER AND GOVERNING LAW

To the maximum extent permitted by law, all disputes, controversies, claims, or legal proceedings arising out of or relating to the Platform, these Terms, or the relationship between the Provider and ORO shall be resolved exclusively through binding individual arbitration.

The Provider expressly waives:

• class actions;

• collective actions;

• representative proceedings;

• mass arbitration claims.

Arbitration shall:

• be conducted individually;

• survive termination of the relationship;

• be governed by the Federal Arbitration Act (FAA);

• be interpreted in favor of enforceability.

This Agreement shall be governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

Where arbitration is prohibited by mandatory law, disputes shall be resolved exclusively before competent courts located in Florida unless otherwise determined by ORO.

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21. INTERNATIONAL COMPLIANCE AND REGULATORY POSITIONING

The Platform operates within a multinational and decentralized international structure.

The Provider acknowledges that:

• laws vary across jurisdictions;

• local transportation regulations may apply;

• accessibility obligations may differ internationally;

• tax obligations vary by country;

• mandatory local consumer protections may apply.

The Provider remains solely responsible for determining and complying with all applicable laws in each jurisdiction where services are performed.

Nothing in this Agreement shall be interpreted as creating operational responsibility by ORO for local regulatory compliance.

Where mandatory law imposes non-waivable obligations, such obligations shall apply solely to the minimum extent legally required.

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21A. REGULATORY EVOLUTION AND LEGAL RECLASSIFICATION PROTECTION

The Provider acknowledges that laws governing transportation platforms, gig-economy services, accessibility technologies, artificial intelligence systems, digital marketplaces, labor classification, consumer protection, and platform regulation may change over time.

Nothing in this Agreement shall be interpreted as an admission by ORO that the Provider is an employee, worker, dependent contractor, transportation operator, agent, franchisee, representative, or other legally protected labor category.

If any governmental authority, court, regulator, legislature, or administrative body adopts a legal interpretation inconsistent with the independent-contractor structure described herein, the Parties agree that all remaining provisions of this Agreement shall remain enforceable to the maximum extent permitted by law.

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