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INDEPENDENT PROVIDER DISCLOSURE

ORO TECHNOLOGIES LLC

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Last Updated: May 2026

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1. PURPOSE OF THIS DISCLOSURE

This Independent Provider Disclosure explains the legal relationship between ORO Technologies LLC, its affiliated entities, Platform Users, and independent third-party Providers operating through the ORO Marketplace Platform.

This Disclosure is intended to promote transparency regarding the operational structure of the Platform and forms an integral part of the ORO legal ecosystem.

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2. TECHNOLOGY PLATFORM MODEL

ORO operates a technology platform designed to facilitate connections between Users and independent third-party Providers.

ORO develops software, accessibility technologies, voice interfaces, artificial intelligence systems, communication tools, and digital infrastructure that enable Users and Providers to interact.

ORO does not itself provide transportation services, delivery services, logistics services, courier services, private security services, emergency response services, medical services or similar regulated activities.

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3. INDEPENDENT STATUS OF PROVIDERS

All Providers operating through the Platform act as independent third parties.

Providers are not employees of ORO.

Providers are not agents of ORO.

Providers are not representatives of ORO.

Providers are not franchisees of ORO.

Providers are not partners of ORO.

Providers are not joint venture participants with ORO.

Providers are not members of any employment relationship with ORO.

Nothing contained within the Platform shall be interpreted as creating any employment, agency, partnership, fiduciary, franchise, joint venture or representative relationship.

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4. NO EMPLOYMENT RELATIONSHIP

Providers determine their own availability, working schedules, business decisions, service acceptance, operational methods and independent business activities, subject only to Platform rules necessary for safety, compliance, accessibility and operational integrity.

The existence of Platform standards does not create an employment relationship.

The existence of quality controls does not create an employment relationship.

The existence of accessibility standards does not create an employment relationship.

The existence of safety requirements does not create an employment relationship.

The existence of technology-based monitoring does not create an employment relationship.

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4A. NO GUARANTEE OF WORK, SERVICE REQUESTS OR EARNINGS

ORO does not guarantee any minimum number of service requests, trip requests, bookings, customers, transactions, revenue opportunities, economic activity, profitability, earnings, compensation, business growth, commercial success or financial outcomes.

Providers participate in the Platform entirely at their own independent business risk.

The availability of service requests depends on numerous factors beyond ORO's control, including market conditions, user demand, competition, geographic location, regulatory restrictions, economic conditions, accessibility requirements and third-party operational factors.

Nothing within the Platform shall be interpreted as a promise or guarantee of income.

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5. PROVIDER RESPONSIBILITY

Each Provider remains solely responsible for:

Compliance with local laws.

Licenses and permits.

Insurance requirements.

Vehicle condition.

Professional conduct.

Taxes and reporting obligations.

Operational decisions.

Service performance.

Regulatory compliance.

ORO does not assume responsibility for obligations legally assigned to Providers.

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5A. INSURANCE, VEHICLE AND REGULATORY COMPLIANCE

Each Provider remains solely responsible for maintaining all licenses, permits, registrations, certifications, inspections, vehicle requirements, insurance policies and regulatory approvals required under applicable law.

ORO does not verify ongoing legal compliance in every jurisdiction and does not guarantee that any Provider satisfies all local legal requirements.

Responsibility for compliance remains exclusively with the Provider.

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6. ACCESSIBILITY AND VOICE TECHNOLOGY

ORO's voice-first accessibility architecture is intended to improve safety, accessibility, usability and digital inclusion for older adults, individuals with disabilities, accessibility-dependent users and the general public.

The existence of accessibility technologies does not alter the independent legal status of Providers.

The existence of voice communication tools does not create supervision, control or employment relationships.

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7. USER-PROVIDER RELATIONSHIP

When a User requests a service and a Provider accepts such request, the underlying service relationship is established directly between the User and the Provider.

ORO's role remains limited to facilitating technological interaction through the Platform.

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7A. NO CONTROL OVER SERVICE PERFORMANCE

Providers independently determine how services are performed, subject only to Platform rules reasonably necessary to preserve safety, accessibility, legal compliance, user protection and operational integrity.

ORO does not direct, supervise or control the specific manner in which independent Providers perform services.

Nothing within the Platform shall be interpreted as creating employer-level supervision or operational control.

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8. SOS AND EMERGENCY SERVICES DISCLOSURE

Users acknowledge that the ORO S.O.S. feature constitutes a technology-based alert transmission mechanism.

Emergency alerts may be transmitted to independent third-party emergency service partners or emergency management providers depending on jurisdiction.

ORO does not operate emergency dispatch centers, law enforcement agencies, ambulance services, fire departments or emergency response organizations.

Emergency response activities remain the responsibility of the applicable third parties and competent authorities.

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9. LIMITATION OF LIABILITY

To the maximum extent permitted by law, ORO shall not be responsible for acts, omissions, negligence, misconduct, regulatory violations, criminal conduct, contractual breaches, service failures or independent actions of Providers.

Nothing in this Disclosure shall exclude liabilities that cannot legally be excluded under applicable law.

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9A. PROVIDER CONDUCT DISCLAIMER

To the maximum extent permitted by applicable law, ORO shall not be responsible for the independent conduct, actions, omissions, decisions, negligence, misconduct, criminal activity, regulatory violations, service quality, vehicle condition, licensing status, insurance status or contractual performance of any Provider.

Users acknowledge that Providers operate as independent third parties and not as employees, agents or representatives of ORO.

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10. SEPARATE CORPORATE STRUCTURE

Users acknowledge that ORO Technologies LLC and its affiliated entities operate under a multinational corporate structure in which individual subsidiaries, affiliates and licensed operators may function as separate legal entities.

No provision of this Disclosure shall be interpreted as creating joint liability, agency, partnership or corporate veil piercing among such entities except where required by applicable law.

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10A. NO JOINT EMPLOYER STATUS

To the maximum extent permitted by applicable law, ORO expressly rejects and disclaims any characterization as a joint employer, co-employer, statutory employer, labor intermediary, staffing agency, workforce provider or similar employment-related classification with respect to independent Providers.

Any labor, tax, social security, pension, healthcare, insurance or employment-related obligations remain solely the responsibility of the applicable Provider unless otherwise required by mandatory law.

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10B. NO EXCLUSIVITY

Providers remain free to use competing platforms, operate independent businesses, provide services through alternative channels, maintain other commercial activities and determine their own business strategies.

Nothing within the Platform creates exclusivity obligations.

ORO does not require Providers to exclusively use the Platform.

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11. MODIFICATIONS

ORO reserves the right to amend this Disclosure at any time.

Continued use of the Platform constitutes acceptance of the updated version.

17. MODIFICATIONS, REGULATORY ADAPTATION AND CONTINUOUS COMPLIANCE

ORO reserves the unrestricted right, at any time and without prior notice except where required by applicable law, to:

  • modify this Policy;

  • replace portions of this Policy;

  • regionalize financial systems;

  • suspend financial features;

  • implement additional verification measures;

  • modify settlement structures;

  • update billing systems;

  • introduce operational restrictions;

  • or discontinue payment-related functionality,

where reasonably necessary to preserve:

  • legal compliance;

  • financial integrity;

  • operational continuity;

  • cybersecurity resilience;

  • platform security;

  • accessibility compliance;

  • or technological scalability.

Updated versions become effective immediately upon publication unless mandatory law requires otherwise.

Continued access to or use of the Platform constitutes legally binding acceptance of all updates and modifications.

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18. GOVERNING LAW AND PREVALENCE

This Policy shall be governed by and interpreted under the laws of the State of Florida, United States of America, except where mandatory local law expressly requires otherwise.

In the event of conflict between:

  • this Policy;

  • translated versions;

  • customer-support materials;

  • informational summaries;

  • marketing communications;

  • operational explanations;

  • or non-official interpretations,

the official English-language version of this Policy and the Platform Terms and Conditions shall prevail to the maximum extent permitted by applicable law.

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19. OFFICIAL LEGAL, FINANCIAL AND REGULATORY CONTACT CHANNELS

Official legal, financial, regulatory, compliance, payment-related, accessibility-related, fraud-related, or billing-related communications may be directed to:

legal@orotechnologiesllc.com
privacy@orosay.com

Requests from:

  • financial institutions;

  • regulators;

  • law-enforcement agencies;

  • governmental authorities;

  • payment processors;

  • tax agencies;

  • sanctions-enforcement authorities;

  • or financial networks

must comply with all applicable legal procedures and may be subject to independent verification requirements.

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20. GLOBAL LEGAL INTEGRATION NOTICE

This Policy forms part of the unified global legal framework governing the ORO Marketplace Platform, including but not limited to:

  • the Terms and Conditions;

  • the Privacy Policy;

  • the Accessibility & Voice Technology Policy;

  • the Global Safety, S.O.S. and Emergency Framework;

  • the Community Guidelines and Global Code of Conduct;

  • the Driver and Provider Terms;

  • the Refund and Cancellation Policy;

  • the Intellectual Property Policy;

  • the Cybersecurity and Data Governance Framework;

  • and all related legal disclosures, appendices, notices, and operational policies published by ORO Technologies LLC.

This integrated framework constitutes a unified legal agreement between the User and ORO Technologies LLC.

By continuing to access or use the Platform, the User expressly acknowledges and agrees:

  • that ORO operates solely as a technology intermediary platform;

  • that all transportation and mobility services are independently provided by third parties;

  • that financial operations depend substantially on independent third-party payment infrastructures;

  • that accessibility and voice technologies contain inherent technological limitations;

  • and that all liability limitations and risk allocations established under this Policy apply to the maximum extent permitted by law.

Continued use of the Platform constitutes legally binding acceptance of all applicable policies and future updates.

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GLOBAL LEGAL INTEGRATION NOTICE                 

These Terms, Policies, Annexes, Disclosures, and related legal frameworks form part of the unified global legal, operational, technological, accessibility, cybersecurity, compliance, and risk-management architecture governing the ORO Marketplace Platform operated by ORO Technologies LLC and its affiliated ecosystem.

Such integrated framework includes, without limitation:

  • the Terms and Conditions;

  • the Global Privacy, Security and Data Governance Policy;

  • the Safety, S.O.S., Emergency Response & User Protection Framework;

  • the Voice, Accessibility & Emergency Policy;

  • Section 22-A Accessibility, Disability and Vulnerable Users Annex;👉 https://orosay.com/legal/accessibility-annex

  • Community Standards;

  • Refund and Payment Policies;

  • AI, Voice, Security, Accessibility and Compliance disclosures;

  • and all related policies, notices, operational standards, legal disclosures, and future amendments published by ORO Technologies LLC.

Continued access to, interaction with, registration on, or use of the Platform constitutes legally binding acknowledgment, acceptance, and incorporation of all applicable policies, limitations, disclaimers, technological conditions, liability restrictions, and future modifications to the maximum extent permitted under applicable law.

Additional platform conduct rules, prohibited activities, risk allocation standards, enforcement procedures, and legal compliance obligations are governed by the:

👉 Acceptable Use & Legal Enforcement Policy   https://orosay.com/legal/acceptable-use-policy

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