ORO TECHNOLOGIES LLC
GLOBAL FORCE MAJEURE, EXTRAORDINARY EVENTS AND BUSINESS CONTINUITY POLICY
Global Business Continuity, Extraordinary Events, Emergency Operations, Infrastructure Resilience, Crisis Management, Accessibility Protection, Voice Technology Continuity and Risk Allocation Framework
Voice Command Authorization, User Instructions and Digital Action Validation Policy
1. PURPOSE, SCOPE, LEGAL STATUS AND CORPORATE FRAMEWORK
This Global Force Majeure, Extraordinary Events and Business Continuity Policy (the "Policy") establishes the global legal, operational, technological, compliance, accessibility, cybersecurity, emergency-management, crisis-response, infrastructure-resilience, business-continuity, risk-allocation, and extraordinary-events framework governing the operation of the ORO Marketplace Platform operated by ORO TECHNOLOGIES LLC ("ORO," the "Company," or the "Platform").
This Policy applies globally to all users, passengers, independent providers, drivers, merchants, business partners, contractors, affiliates, subsidiaries, technology partners, accessibility users, voice-feature users, safety-feature users, emergency-feature users, and all persons interacting with the ORO ecosystem.
This Policy forms an integral part of ORO's unified legal, technological, operational, accessibility, privacy, safety, cybersecurity, governance, compliance, and risk-management architecture and shall be interpreted together with:
Global Terms and Conditions;
Global Privacy, Security and Data Governance Policy;
Global Safety, S.O.S., Emergency Response and Platform Security Framework;
Global Voice, Accessibility and Emergency Framework;
Accessibility Technology Limitations Policy;
Third-Party Services, Infrastructure and External Systems Disclosure;
Independent Provider Disclosure;
AI, Voice and Accessibility Technology Policy;
Law Enforcement and Legal Compliance Framework;
Cybersecurity Framework;
and all related policies, annexes, disclosures, standards, notices, operational frameworks, compliance requirements, and future amendments published by ORO Technologies LLC.
Nothing contained in this Policy shall be interpreted as creating any guarantee of uninterrupted Platform operation, continuous service availability, transportation availability, accessibility availability, emergency-response capability, infrastructure continuity, communications continuity, business continuity, disaster recovery success, or uninterrupted technological performance.
ORO operates exclusively as a technology platform and digital intermediary and does not operate emergency services, public-safety agencies, transportation fleets, telecommunications networks, cloud infrastructure, utility systems, internet backbone networks, governmental systems, or disaster-response organizations.
2. FORCE MAJEURE PRINCIPLE
The User expressly acknowledges and agrees that certain events may occur that are beyond the reasonable control of ORO and that such events may materially affect the availability, operation, accessibility, performance, reliability, responsiveness, continuity, or functionality of the Platform.
Such events constitute force majeure events and extraordinary circumstances that may prevent, delay, impair, restrict, interrupt, suspend, degrade, alter, or otherwise affect Platform operations.
To the maximum extent permitted by applicable law, ORO shall not be liable for any loss, damage, interruption, delay, inaccessibility, degradation, operational limitation, failure of performance, or inability to perform resulting directly or indirectly from any force majeure event or extraordinary circumstance.
3. EXTRAORDINARY EVENTS
Force majeure and extraordinary events may include, without limitation:
natural disasters;
earthquakes;
floods;
wildfires;
hurricanes;
tornadoes;
storms;
volcanic activity;
landslides;
extreme weather conditions;
pandemics;
epidemics;
public-health emergencies;
disease outbreaks;
quarantines;
government-imposed restrictions;
civil unrest;
riots;
terrorism;
armed conflicts;
war;
military actions;
insurrection;
political instability;
national emergencies;
public-security incidents;
cyberattacks;
ransomware incidents;
distributed denial-of-service attacks;
internet disruptions;
cloud-service failures;
data-center failures;
telecommunications failures;
power outages;
utility interruptions;
satellite disruptions;
software failures;
artificial-intelligence infrastructure failures;
voice-processing infrastructure failures;
accessibility-technology failures;
supply-chain disruptions;
labor shortages;
strikes;
governmental actions;
court orders;
regulatory restrictions;
sanctions;
embargoes;
transportation restrictions;
financial-system disruptions;
banking-system failures;
payment-network failures;
or any other event beyond ORO's reasonable control.
The foregoing list is illustrative and not exhaustive.
4. TECHNOLOGICAL FORCE MAJEURE EVENTS
Given the technology-driven nature of the Platform, Users acknowledge that force majeure events may arise from technological circumstances affecting digital infrastructure.
Such circumstances may include:
failure of cloud infrastructure;
failure of telecommunications providers;
internet-routing failures;
network congestion;
DNS failures;
hosting-provider interruptions;
voice-recognition infrastructure failures;
artificial-intelligence processing failures;
third-party accessibility-service interruptions;
device-operating-system failures;
mobile-platform disruptions;
application-distribution platform interruptions;
cybersecurity incidents;
software vulnerabilities;
data-center disruptions;
critical infrastructure failures;
or other technological events outside ORO's reasonable control.
Users acknowledge that modern digital ecosystems are inherently dependent upon interconnected infrastructures operated by multiple independent parties.
5. ACCESSIBILITY, VOICE AND INCLUSION CONTINUITY LIMITATIONS
ORO is committed to promoting accessibility, digital inclusion, voice-first interaction, and usability for elderly individuals, persons with disabilities, and users requiring accessibility-oriented technologies.
However, the User expressly acknowledges that force majeure events may affect:
voice technologies;
speech-recognition systems;
accessibility features;
assistive technologies;
audio-guidance systems;
communication services;
location services;
safety-related technologies;
S.O.S. functionalities;
and other inclusion-oriented technological features.
Accessibility-oriented technologies are subject to the same operational limitations and extraordinary-event risks affecting modern digital systems.
Accordingly, ORO does not guarantee uninterrupted availability of accessibility-related functionalities during force majeure events or extraordinary circumstances.
6. BUSINESS CONTINUITY OBJECTIVES
ORO may implement commercially reasonable business-continuity measures intended to support the resilience of the Platform.
Such measures may include:
redundant infrastructure;
backup systems;
cybersecurity safeguards;
data-protection mechanisms;
incident-response procedures;
continuity planning;
disaster-recovery protocols;
operational contingency measures;
vendor-diversification strategies;
emergency communication procedures;
and other resilience-oriented practices.
However, the existence of such measures shall not be interpreted as a guarantee that operations will continue uninterrupted under all circumstances.
Business-continuity planning reduces risk but cannot eliminate risk.
7. DISASTER RECOVERY LIMITATIONS
ORO may maintain disaster-recovery procedures intended to restore certain systems following disruptive events.
However, Users acknowledge that:
recovery times may vary;
data restoration may require time;
service availability may be limited;
certain functionalities may be temporarily unavailable;
third-party dependencies may delay restoration efforts;
and recovery outcomes may vary based upon the nature and severity of the event.
Nothing in this Policy shall be interpreted as guaranteeing specific recovery times, restoration priorities, service-level commitments, or disaster-recovery outcomes.
7-A. BUSINESS CONTINUITY DOES NOT GUARANTEE SERVICE AVAILABILITY
The existence of business continuity plans, disaster recovery procedures, contingency measures, redundancy systems, operational safeguards, emergency protocols, cybersecurity controls, accessibility continuity mechanisms, backup infrastructure, alternative communications channels, recovery procedures, or resilience strategies shall not be interpreted as a guarantee that the Platform, any feature, any accessibility functionality, any voice system, any communication service, any S.O.S. functionality, any third-party integration, or any operational capability will remain available, uninterrupted, error-free, secure, accessible, recoverable, or operational during or following a Force Majeure Event.
The User expressly acknowledges that certain disruptions may result in partial service degradation, complete service interruption, permanent loss of functionality, delayed restoration, data unavailability, communication failures, infrastructure outages, regional restrictions, or operational limitations.
To the maximum extent permitted by applicable law, ORO shall not be liable for damages arising from any inability to maintain or restore services during extraordinary circumstances.
8. THIRD-PARTY DEPENDENCY RISKS DURING EXTRAORDINARY EVENTS
The Platform depends upon numerous independent third-party systems.
During force majeure events, extraordinary circumstances, or crisis situations, third-party providers may experience interruptions, restrictions, limitations, staffing shortages, regulatory restrictions, infrastructure failures, cybersecurity incidents, operational delays, or service suspensions.
ORO does not control the continuity, performance, or emergency-response capabilities of such third parties.
Accordingly, ORO shall not be responsible for interruptions attributable to independent providers.
8-A. FAILURE OF THIRD-PARTY SERVICES
The Platform depends upon numerous independent third-party providers, including telecommunications operators, cloud providers, internet infrastructure providers, cybersecurity vendors, geolocation providers, payment processors, accessibility technology providers, artificial intelligence vendors, mapping providers, emergency-notification systems, security-monitoring providers, mobile-device manufacturers, operating-system providers, application stores, and independent transportation providers.
Any interruption, degradation, suspension, restriction, failure, insolvency, cyberattack, legal restriction, regulatory action, governmental order, sanctions-related limitation, infrastructure collapse, labor disruption, or operational failure affecting such third parties shall constitute a circumstance beyond ORO's reasonable control.
ORO shall not be responsible for losses, delays, interruptions, accessibility limitations, communication failures, payment-processing issues, emergency-notification failures, or service disruptions caused directly or indirectly by third-party providers.
9. INDEPENDENT PROVIDERS, TRANSPORTATION SERVICES AND FORCE MAJEURE
Transportation-related services available through the Platform are performed by independent third-party providers operating outside ORO's control.
Force majeure events may affect:
provider availability;
vehicle availability;
road conditions;
fuel availability;
public transportation systems;
traffic conditions;
communications systems;
regional infrastructure;
and transportation operations generally.
ORO does not guarantee transportation availability during extraordinary events.
Independent providers remain responsible for their own operational decisions.
10. S.O.S., SAFETY FEATURES AND EMERGENCY LIMITATIONS
The Platform may provide optional S.O.S. and safety-related functionalities.
Users acknowledge that force majeure events may affect:
internet connectivity;
telecommunications networks;
device functionality;
location services;
security-provider infrastructure;
monitoring systems;
emergency communications;
public-safety systems;
and emergency-response operations.
Where available, emergency alerts may be transmitted to independent third-party security providers operating under separate legal and operational frameworks.
Any communication with law-enforcement agencies, emergency responders, public authorities, or emergency services may occur exclusively through such independent entities.
ORO does not guarantee emergency communications, emergency response, intervention effectiveness, emergency outcomes, or response times during extraordinary events.
10-A. ACCESSIBILITY SERVICES DURING EMERGENCIES
The User expressly acknowledges that accessibility-oriented technologies, voice-first systems, assistive functionalities, accessibility notifications, communication tools, and inclusion-oriented platform features may experience degradation, interruption, reduced functionality, or complete unavailability during extraordinary events.
Such limitations may be amplified during natural disasters, telecommunications failures, public emergencies, civil unrest, armed conflicts, large-scale cyber incidents, governmental restrictions, public-health emergencies, or widespread infrastructure disruptions.
Accordingly, Users shall not rely exclusively upon accessibility-oriented technologies, voice systems, or Platform functionalities during emergencies and should maintain independent methods of communication, supervision, transportation planning, emergency preparedness, and personal safety arrangements.
Voice Command Authorization, User Instructions and Digital Action Validation Policy
11. REGULATORY, GOVERNMENTAL AND PUBLIC INFRASTRUCTURE EVENTS
Governmental actions, judicial orders, emergency decrees, regulatory restrictions, public-health measures, national-security actions, infrastructure shutdowns, internet restrictions, telecommunications controls, transportation restrictions, sanctions, embargoes, or other governmental measures may affect Platform operations.
ORO shall not be liable for operational consequences arising from such governmental actions.
12. TEMPORARY SUSPENSION, MODIFICATION OR LIMITATION OF SERVICES
During force majeure events, ORO reserves the right, in its sole discretion and without prior notice where circumstances require, to:
temporarily suspend services;
modify functionality;
restrict features;
limit operational capabilities;
prioritize critical systems;
disable certain technologies;
implement emergency operational procedures;
or otherwise adjust Platform operations as reasonably necessary.
Such actions shall not constitute breach of contract, service failure, or legal liability.
12-A. NO LIABILITY FOR GLOBAL CRISES, SYSTEMIC EVENTS OR MARKET DISRUPTIONS
To the maximum extent permitted by applicable law, ORO shall not be liable for losses, damages, liabilities, injuries, delays, business interruptions, accessibility limitations, transportation disruptions, communication failures, operational restrictions, governmental actions, economic losses, lost opportunities, lost profits, or consequential damages arising from or related to:
global pandemics;
epidemics;
public-health emergencies;
international conflicts;
wars;
terrorist activities;
sanctions programs;
cyber warfare;
large-scale cybersecurity incidents;
economic crises;
currency instability;
inflationary events;
banking-system disruptions;
energy shortages;
supply-chain failures;
transportation-system disruptions;
government-imposed restrictions;
or any systemic event affecting regional, national, or global infrastructure.
13. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, ORO TECHNOLOGIES LLC, its affiliates, subsidiaries, officers, directors, employees, contractors, licensors, vendors, technology partners, infrastructure providers, independent service providers, consultants, and representatives shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, statutory, enhanced, or economic damages arising from or related to force majeure events, extraordinary circumstances, business interruptions, accessibility disruptions, voice-technology failures, communications interruptions, transportation limitations, cybersecurity incidents, governmental actions, third-party failures, or any event beyond ORO's reasonable control.
Users acknowledge that use of the Platform occurs within a dynamic technological ecosystem inherently exposed to external risks.
14. DISCLAIMER OF WARRANTIES
THE PLATFORM, ITS VOICE TECHNOLOGIES, ACCESSIBILITY FEATURES, SAFETY FEATURES, COMMUNICATION TOOLS, S.O.S. FUNCTIONALITIES, ARTIFICIAL-INTELLIGENCE SYSTEMS, DIGITAL SERVICES, AND RELATED TECHNOLOGIES ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ORO DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, REGARDING CONTINUITY OF OPERATIONS, BUSINESS CONTINUITY, DISASTER RECOVERY, ACCESSIBILITY AVAILABILITY, VOICE-TECHNOLOGY PERFORMANCE, SERVICE UPTIME, INFRASTRUCTURE AVAILABILITY, OR OPERATIONAL RESILIENCE.
14-A. USER ASSUMPTION OF EXTRAORDINARY EVENT RISKS
By accessing or using the Platform, the User expressly acknowledges that transportation-related activities, digital-platform services, voice-first technologies, accessibility systems, emergency-notification tools, communication systems, and third-party provider networks may be affected by extraordinary events beyond the control of ORO.
The User voluntarily assumes all risks associated with the use of the Platform during such circumstances and agrees that ORO shall not be deemed responsible for consequences arising from events beyond its reasonable control.
15. GLOBAL LEGAL INTEGRATION NOTICE
This Global Force Majeure, Extraordinary Events and Business Continuity Policy forms an integral component of the unified global legal, accessibility, privacy, safety, cybersecurity, governance, compliance, operational, and risk-management architecture governing the ORO Marketplace Platform operated by ORO TECHNOLOGIES LLC.
This Policy shall be interpreted together with all related policies, disclosures, annexes, operational standards, compliance frameworks, legal notices, and future amendments published by ORO.
Continued access to, registration on, interaction with, or use of the Platform constitutes legally binding acknowledgment and acceptance of this Policy and all related legal frameworks to the maximum extent permitted by applicable law.
In the event of any inconsistency between User expectations and the operational realities of force majeure events, extraordinary circumstances, infrastructure failures, governmental actions, technological disruptions, or third-party limitations, the actual operational conditions existing at the time of such events shall govern, and ORO shall not be deemed to have assumed any obligation exceeding what is reasonably possible under the circumstances.